-
March 2024 by Patricia Mensah
If you order on the app, well ahead of time, you’ll be fine. If you walk into the store to order, every single time they all stare at you and don’t acknowledge you. They make you stand there for close to 10 minutes before someone even walks to take your order. They only prioritize their drive thru. Then if you order something and they don’t have it, they won’t reimburse you, they tell you to request through their app for a reimbursement. Go to the other Dunkin’ Donuts nearby. This service is continuously slow service.
-
February 2024 by Amanda Williams
I’ve been coming here since it opened because it is close to my work. I usually grab a coffee and a couple dozen donuts for my teams but today when I went to the drive thru I went to ask for a dozen with 6 chocolate, 6 random and the chick at the mic said they don’t do that and I’d have to come inside. Which defeats the purpose of hitting a drive thru. I have my baby in the car and it’s not super convenient to just walk inside. I’ve never had this problem at any other Dunkin’ Donuts. But like what?! I can’t choose my donuts?Update: Called today to confirm before going and they said it was poor management and that they will let you choose your donuts now. Thank goodness, thank you for fixing that. Changing to 4 stars because the owner fixed the policy ASAP.
-
February 2024 by Betty G
Very good
-
February 2024 by Rick Edmonds
I have never been to a Dunkin' Donuts before and I never will again. Get some quality control on the people you hire, I had to repeat my order 4 times and the only thing they got right, OUT OF 4 ITEMS, was the Iced Coffee. They forgot a sandwich, gave us the wrong sandwich and forgot a drink, then made it wrong.The sandwich we did receive was nearly warm and had some flavors buried in there somewhere. I get that it is fast food and can only be so good, but wow...
-
January 2024 by Aixa Schulist
Fill up the drinks all the way. It’s not hard.
-
January 2024 by Shmz
I come to this location A LOT! My favorite Dunkin’ honestly. I use the mobile order app and when I get there it’s always ready! Thanks Dunkin’ on Cold Spring.
-
January 2024 by Sevie Kenyon
Dunkin is a classic chain store with reliable food and
-
December 2023 by Nick Mansker
When they get your order right, it's good. But I've had it so many times that they just don't read the instructions on my sandwich?? The mods I ordered aren't followed for some reason. This has happened so many times.
-
November 2023 by Renee Kretlow
Ordered thru drive thru and that went smoothly. What I ordered was not what I asked for. The coffee was supposed to be a latte and I was drinking a hot chocolate. The donuts did not taste fresh when I ordered them hard and tasted a day stall. Two cars behind me and I asked for a receipt but was never given one. The male and female working seemed more interested in chit chatting among themselves. Poor customer service I felt with the money I spend here the service needs some re-training
-
November 2023 by Joshua Barnett
Only filled my cup up 3/4 of the way. When questioned, was told that's how they make it now. Not getting what you pay for is a joke. Was a frequent customer but will not be returning.
-
October 2023 by anthony mcclay
Low stars due to them only having 1 person working by herself. She did her best shame on you
-
September 2023 by Jessica Rae
I originally favored this location, but I've had to get my drink remade so often that it's not even worth coming to anymore. I think when they are in a hurry they don't put the correct number of pumps in the drinks (or full pumps), and they don't even fill it all the way. I get the same drink every day and it's my favorite coffee drink hands down but lately when I've been getting it here in the morning, it's very flavorless. When I've asked for it to be remade in the past, it felt like they were annoyed. I just don't want to keep wasting my money or time from going back and would like to enjoy my coffee.
-
July 2023 by Ray Adkins (GhostRanger)
Just got a couple of donuts ? and a strawberry energy drink . Service was stellar.
-
July 2023 by Richard C.
Usually quick unless there's a line. Went in for a quick snack. No one behind or in front of me. When it was time to lay my reward finally loaded be she it's a low signal inside the place. Person at the POS said I couldn't add or change anything on the order. I wanted to add an extra item (cold brew) to the order since my account was ready for it. Don't go near the end because the donuts are stale by closing time. I leave a good tip but I couldn't this time. And still no one for the next few mins came after me.
-
June 2023 by raegan gronseth
andrew was awesome and super nice although i think his co workers may be a little mean to him. they should work on that.
