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October 2024 by Nida Amro
Employees are very friendly, very nice and helpful, grateful service
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August 2024 by Eric Peterson
Want answer phone
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April 2024 by Mike M
I walked in the store and everyone was busy. Patiently waited for someone to come available. An employee walked to the front and literally put his head down on a display and didn’t to greet us or say a word at all. I even went as far as verbally asking the person with me should be just go as it seems no one wants to help us here. He heard me and there was no reaction at all. I was planning on moving my 6 lines away from another provider to US cellular but I can’t imagine doing business in a place with that little regard for a customer or potential customer standing in the lobby for over 10 minutes with no acknowledgement. I’m not reviewing the company as a whole but this location’s customer service is in the toilet at best and they lost my business with that type of attitude.
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April 2024 by Jodie Jahns
The store associate was helpful while I was there but the estimate of when the issue would be solved was estimated to take 24-72 hours. It has now been 8 days. The new phone I bought has been locked which caused me to be unable to log into one of my work accounts.They made sure I had a temporary phone and plan (which I had to pay for) in the meantime but had I known I wouldn't be able to use the device I bought online and would have to wait over a week for the issue to be fixed, I would have gone to a different mobile carrier.
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January 2024 by spate cooley
I can see the tower and only get 1 bar for signal
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December 2023 by Julie West
Horrible service from sales Manager, Elizabeth and Alejandro, worst care , they lied, mean and Spiteful.
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November 2023 by Eric Schauer
The absolutely slowest store on earth
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November 2023 by Robin Seavers
The fastest service we ever had! Worked with someone who is in training and had no problems.
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October 2023 by Sheev “Darth Sidious” Palpatine
I had a mediocre experience with US Cellular's customer service on site. The staff was not very helpful with resolving my issues, and it seemed like calling customer care was the only way to get my problems solved. While I appreciate that customer care is available and responsive, it would be more convenient if the on-site staff were more knowledgeable and helpful. Overall, my experience was average, but I would hope for better customer service in the future.
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September 2023 by joAnn Carlino
Came into US Cellular early on a Saturday Morning and Carol assisted me. Professional, Courteous, Knowlegable and Friendly- She is a CREDIT to the company!
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July 2023 by Larry Menconi
Bought a phone from John aldalali he said I could keep my phone number and to come back tomorrow. I came back and he said I couldnt keep it they refused to take it back. John lied and wouldn't refund my money SAVE YOUR IM SORRYS
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January 2023 by Carrie Reid
Subpar customer service. Associates were more interested in conversing with each other (about social topics) than interacting with the customers sitting in front of them.
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January 2023 by Jo Ann Mueller
Great service place was very busy
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December 2022 by Bob Lannin
Lady there was obnoxious from the get go. The older guy was great.
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November 2022 by Bradley Dolan
I was blown away by the level of customer service from Michael yesterday at the Greendale store!!!!! I actually didn't even buy a new phone .... I had insurance replace a broken one and he went out of his way to assist me in getting the new one set up. He has extreme patience and great knowledge, and my experience was 150%!!! Us Cellular should hire more people like Michael!!!!!! Thanks Again!!!!
