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November 2024 by Angela Vogel
The gentleman that worked on my phone today was awesome. I have been in hell for 2 months using Verizon tech support. Today my phone and account are finally correct. Thank you very much for your help. *****
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October 2024 by Jim Donlevy
Lots of problems from the start, employee we worked with at the initial purchase was let go, was given the name of a business manager due to we are on a business account. Matt was the manager we tried to work with but very little feed back from him and the issues we were dealing lasted 6 months, either his voice mail was full and you could not leave a message most of the time and even more frustrating when you did get to leave a message he would not reply to my voice mail or e-mail. We have been in sales for over 30 years and never had a manager as bad as this one no people skills and again we dealt with our problems for 6 months.
If not for being stuck with paying off our phones we would leave, never have I dealt with a manager like this, being a manager you should be able to help your customers not add to their frustrations.
No excuse for the treatment we received from the start and still being treated poorly!!!
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October 2024 by Sue DonLevy
If I could leave 0 stars I would. Beware get what your promised in writing because they do not give you what they tell you. Horrible service wish I never walked in there door.
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April 2024 by Mary Swinford
Kelsey at the Verizon store on Lineville Rd in Green Bay was AMAZING! Her 12 years of experience with phone services and customers was evident. She saved our entire family money on our plan and helped us update our devices. I would come back any time k owing she was going to be there!
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March 2024 by XXTreeNationXX
The staff was amazing, especially Kelsey. She helped me understand exactly what I was getting into, how much my monthly payments would be and so on. She was a big help in getting me an iPhone 15 and even though the appointment went on for about 2 hours she still sat patiently with me, helping me set everything up. Wonderful experience; I will definitely be going back so see her for all future technology trade ins and updates.
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March 2024 by Paula Eichenbaum
The woman who works here could not have been more rude and insulting and unhelpful.
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March 2024 by Lori Paul
Thank you for your help Kelsey, saved my day!
Love my new phone!
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February 2024 by ANGELA KLUMB
Terrible customer service, Kelsey said at least 10 times how she hasn't "done this" in all her time working there. She would rather be in training then trying to help us port a pay as you go phone over to Verizon service. She rolled her eyes, didn't use any manners and basically made us to feel as though she hates her job. (We were the only customers in the store, I realize she didn't get a commission, but that shouldn't be an excuse for her behavior.) Never had customer service like this at the store in Ashwaubenon.
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January 2024 by Eeka Lynn
Kelsey deserves the world. So helpful, patience and understanding. Had an iphone not even Steve Jobs could ressurect, but was helpful every step of the way. Definitely deserves 6 figures a year; maybe even more. I know her back hurts from carrying the weight of the team. Literally goes above and beyond
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December 2023 by mark plamann
The Gal that was there was outstanding
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December 2023 by Rebecca B
Was in the store three times. The first two times I was lied to about promotions. The third time I was treated awful when I addressed the lies.
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December 2023 by Bryan W.
Absolutely abysmal. For the love of all things holy, do not under any circumstances step foot into this store. I went in for a simple upgrade on two Apple Watches and no finally two months later, have just finally straightened out all the mistakes and overcharges they made to my account. For two months we had been overcharged a significant amount for several changes they made to our account that had nothing to do with the upgrade. I on three separate occasions was turned away when I tried to turn in my wife's old Apple Watch each time for a different weird reason. Once, I was told the watch needed to be charged so they could check that it was properly cleared of data for me to turn it in and they had no chargers in the store. I found that hard to believe and later discovered to be false but i brought it home and charged it to bring it in a later date. Another time, a an employee told me that they could not accept it unless they were able to see a serial number associated with the watch that could be only found on my wife's phone. I asked how that could be possible if we were able to wipe the data from the watch which in-turn unpairs the watch completely from the phone. I got no answer and the employee became very argumentative. After I had finally managed to return the watch at an even later date and three attempts, our next bill was significantly higher because all trade-in credits we had been receiving for every device on our account was missing. Finally got that fixed. Now, i just found out we had paying a data plan for a third Apple Watch that we had turned in months ago. To call these people incompetent is an insult to incompetent people.
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November 2023 by Ryan Fischer
My daughter and I went in to switch carriers and get 15pro’s. Greatest mobile store experience I’ve ever had, Kelsey was on point and knowledgeable. She’s my go to for life!
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November 2023 by Joel U.
Came here about 7 months ago. Was lied to multiply times. I was told we would be giving credit on our 3 phones around $2400. I put in another $200 for the upgrade for my phone. Months later nothing and bill went up. The guy at the store said the credit would be applied in a few months. Months later I call the 800 Verizon and was told it would be another month. Call back and now they say we ARE NOT giving us any credit for our phones, which they already took and there is nothing they could do. I would never recommend this location. So they stole the phones and won't give credit or give them back.
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September 2023 by Earl Spencer
Very knowledgeable and patient and passionate about his work and his customers
