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February 2024 by Kristia Ponton
When I need to speak with an associate for a more clear understanding or a question and I call the store, why can't I speak to an associate at the store and not someone overseas or what I assume is overseas?
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February 2024 by Kevin W.
very dissatisfied, I talked to a rep in the billing department, he stated our bill should be $180 and they've been billing me for months $260 and he had no explanation for it. and he also didn't offer to look into it and get us a credit.
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August 2023 by Samantha Luna
Dylan was great! Got 2 new phones and accessories and made it very easy.
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August 2023 by Rodney Miller
These people are a bunch of clowns. Especially Juanita. They should give her a trophy for being employee of the year.
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August 2023 by Samantha Myers
Dylan was great! Got 2 new phones and accessories and made it very easy.
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August 2023 by Jose Lem
Waited 3 hours. Ridiculous
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June 2023 by Kimberly D.
I went into the store with the full intention of upgrading my service. I had found the phone I wanted online and the promo. When I was approached by a sales girl, I told her exactly what I wanted and the promo. I was informed the promo ended yesterday, even though I was able to pull it up online showing the promo. She said she could not do anything and told me to go home and order it online if I wanted the promo. A lot of good it does to have a store with zero customer service!
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January 2023 by Katya Ivashniova
Kelley Delaney is very knowledgeable and patient, helped me to switch plans quickly. He is the best consultant at this location.
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December 2022 by Matt Kallas
Excellent place to work with us on updating our phones! Especially enjoyed working with Sam Utrie. Very helpful and knowledgeable and great to work with. Thanks Sam!
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December 2022 by Jason Haasch
Excellent service options were easy and explained thoroughly. I have been with them for almost twenty years for the company cellular needs and would think of changing.
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December 2022 by Дуся Пупкина
Kelley Delaney is very knowledgeable and patient, helped me to switch plans quickly. He is the best consultant at this location.
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December 2022 by Katya Kind
Kelley Delaney is very knowledgeable and patient, helped me to switch plans quickly. He is the best consultant at this location.
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December 2022 by Alaina Stodola
Terrible service from a blonde lady with a lip piercing! Awful attitude and very opinionated about what type of phones we wanted which is probably due to the fact that they had to order them and she may possibly work commission. You should have training on good customer service because badgering about what type, color and GB a person wants (which we wanted 512 so not trying to cut cost or anything) is not okay. She was persistent on asking multiple times why we would need/want that much space. Is it really any of her business? No! I asked for a product and if you can’t provide I will find it elsewhere. Dillon had great customer service and was very kind though so I don’t think badly of the store entirely, you just need better judgement on who to keep on your sales floor because you just lost a pretty big sale. Sorry, not sorry.
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December 2022 by Brooke Payette
Adrianna was very inconsiderate on our situation due to a family members health. I have never been so upset with customer service before.
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October 2022 by Matt D
I waited 2 hours just to leave the store an hour after they closed without any help. Walked in completely prepared to purchase new service and devices, by the time I left I decided I will never purchase anything from US Cellular with how poorly managed the store is. Thank you for wasting 2 hours of my Saturday.
