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January 2024 by Carrie Belovoskey
If I could give 0 stars I would. We were charged $150 for a crack in the windshield. We used the U-Haul for less than 2 hours 14 miles and no highway. After speaking with the manager he basically told me he has to pay for it out of his own pocket so my husband and I were responsible. Do not use this site, they just rip you off.
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October 2023 by Dave simonson
Used them too move. The process was fast and easy.
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October 2023 by Ashley Cavil
If I could give this U-Haul 0 stars I would, my fiancé and I had the worst experience, when we went to go pick up our truck, the app kept displaying an error instead of progressing through the steps. Come to find out after being on the phone for a half hour with customer service, this U-Haul location didn’t even stage the truck and get it ready the day before for pick up. I only recommend this location if you don’t want access to your truck after reserving one.
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September 2023 by Marti Sauers
Our uncle rented a trailer from this location for us to take back to Arizona for him. We made it to New Mexico on the bald, three-year old tire. When it blew, the trailer dragged and started a brush fire along Interstate 40. With fire coming at us and our new truck, UHaul roadside assist decided it was more important to ask me to take photos of the trailer and ask me about damage to the trailer than to dispatch help. I was on the phone with them for 15 minutes before help was dispatched. Thankfully, I knew enough to call 911 first. The county Sheriff told us about the local mechanic that UHaul would likely dispatch and I called them direct. As he was pulling up, I received the text that help had been dispatched and would be with us in the next 30 minutes. The fire was put out by the local and volunteer fire department and we were on our way on the new tire. THANK YOU to those who helped. As for UHaul, thanks for putting us and many others in danger and taking ZERO responsibility for your actions. When we returned the trailer in Arizona, my husband was left to park and unhook the trailer in 110 degree heat while a UHaul employee sat in the office watching YouTube videos on his computer. The woman who checked me in was nice and helpful, but the young man on the computer certainly explained how we were put on the road with a bald, three-year old tire on a trailer going 2000 miles across the Midwest. We lodged a complaint with UHaul and it was placed with the Green Bay area manager. He was horribly rude to me and to make it worse, the final determination was that we must have hit something or overloaded the trailer. First, if we had hit something, our truck tires would have been impacted. They were not. The trailer was carrying boxes with household goods (dishes, bedding, etc) and it wasn't full, so unless we were limited to carrying pillows, it was not overloaded. So, no Brandon. It was more and very likely the bald, three-year old tire and employees who put us on the road in danger, roadside assist that spends 15 minutes asking ridiculous questions while trucks whiz by at 75 mph and fire heads our way, and people in the return office that allow a 60+ year old man to park and unhook his own trailer in 110 degree heat while they watch YouTube videos. Roadside assist wanted photos. Well, here they are. You can see them with the rest of the people looking at your reviews. The tire is clearly old and the wheel not maintained at all.
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July 2023 by steph steph
I had a horrible experience at this uhaul on packerland. I paid $85.00 a month for about 2 years. We were closingout our storage, boxes were all damp, mice, I have pictures. So when I called front desk lady was a rag very disrespectful!! I will be going to the BBB. She acted like she owed the joint telling me the owner would not call me back. Really you took my money every month? Why would you not make this right? She said I need to go through my insurance never knew I needed to have insurance or I would have put ins on my storage unit.
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June 2023 by Erick Ratliff
Liz was very helpful and accommodating with my rental. Great service and overall wonderful experience. Will be renting here any time I need.
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February 2023 by Norman Thompson, Jr
Easy to find, the parking lot is a little small, and great customer service.
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February 2023 by Lee Stevens
If u need a uhaul, go there, always helpful
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August 2022 by Kimberly Galuska
Several uhaul places between my residence and this location, but I keep coming back because of the customer service. I've rented auto transports and enclosed trailers, no issues with maintenance, quality or customer assistance. Liz is a fantastic lady and extremely helpful, please keep up the great work!
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March 2022 by Tanya Kamps
Great friendly down to earth service and extremely reasonable ?
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July 2021 by Jolene Shaltis
Great friendly people
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June 2021 by Gavin Carrigan
Sign said open til 5, 4:45 and closed sign was up and door dead bolted.
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June 2021 by D. E
Needed a trailer for the day. The staff here was fast efficient and knowledgeable. Only place we use for trailers or moving trucks.
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May 2021 by Mike Kryzanek
Place has a great location and units have options for size. Noticed a little moisture but nothing a pallet under the stuff wouldn't solve.
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April 2021 by Dawn Oshkeshequoam (Gummy)
Much better than the the one on the east side.... very nice and professional lady that works there!
