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February 2024 by Steven L.
Rented a vehicle from 2201 main a few times. Very good service ,people that work there very polite good crew and Manager . And indoor storage units are excellent
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January 2024 by Bob P.
A most wonderful experience this morning with U-Haul Green Bay and Jarod Cole the local General Manager. Had an appointment to pick up a 6'x12' trailer at 7:30 a.m.. Got there at 7:25, warm welcome from Jarod, quick paperwork and within minutes he had hooked up the trailer to my car and I was on my way by 7:45. WOW!!! But wait it gets better. I needed to return the trailer about an hour later as the furniture delivery I was waiting for was canceled due to winter storms. Got another warm welcome back from Jarod, I explained the situation and he quickly offered to cancel my reservation and refund my payment and then quickly unhooked the trailer from my car. Lee than 10 minutes. WHAT OUTSTANDING SERVICE! When I told Jarod how appreciative I was he said look my name is on the door and I take care of my customers. What a great attitude. Thanks Jarod!!
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July 2023 by Crystal Berk
So much fun
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July 2022 by Bobbie Mehling
Have utilized storage units for over a year... always clean and feels very safe
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September 2020 by Greg M.
I originally had an appointment for a hitch install on Aug 27. I called customer service number to change the appointment to today September 1 at 9am. I was unable to do an online change when it kept saying the site didn't recognize my signin. Also unable to contact store directly so that was why I had to call customer service. I waited on hold for 15 minutes too. This whole system in flawed. When I showed up this morning, they didn't have an appointment scheduled even though the customer service rep assured me she had made the change to today. If I could have called the store directly in this case, the whole thing would have been a non issue. I canceled the order and received a refund when the store person said they couldn't get me in until Friday after I drove 10 miles to get there. I was extremely upset and will not be coming back to uhaul. Uhaul needs to have a store direct contact option to change appointments. When they make that happen I might consider coming back. As it is now the convenience for the customer is not there at all. This is not customer service at all. Just convenient for uhaul.
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February 2020 by R H.
Very poor service, staff admit they have not been trained on how to do anything. So called general manager is rude, argumentative and personally insulting. Previous manager was helpful and we had no problems in the past. Great company very poor manager who os clearly afraid to train his staff probably afraid they will ve better than him and take his job.
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January 2020 by Pang V.
They've gone through so many employees. Past staff had great customer service but we're treated poorly. The weekend staff have no idea what they're doing. I wanted a bigger unit and they assigned me a room that was already currently being used. Please hire people who know what they're doing and actually care about their job!
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June 2019 by Betty Williams
Needed boxes
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May 2019 by Robert Benesh
Bought and had them install a engine in my car and still dealing with things that weren't done right. It took them over 6 months of getting it in and running and it still has a misfire since intake gasket is leaking.
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January 2019 by ON DIFFRENT RECORDING LEVELS PUSH BACK CLICK LLC
When I was there it was a good day a friendly environment and staff and since the city bought the building you don't have to worry about your car being broken into I feel much better now leaving my car in the parking lot
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January 2019 by Vicki W
I stopped in and got an oil change it was quick and reasonable. Not from that area but will visit again
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June 2018 by Niko Meurett
A** hole bald guy who took his people to white dog black cat drunk, swearing, abnoxiously harrassing people in the dining room. I've used uHaul before and had good experiences but this person seemed to be in some sort of management. If this is how they run their business then screw them
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September 2017 by Tim T.
If I could start a review with ZERO stars, U-Haul Moving & Storage of East Town would be deserving. After calling to let me know they had a trailer, then they didn't, then they did, they decided to call me after I was half way there on the morning of pick up to tell me they messed up and that they did not have a trailer. All of this after I received a confirmation. If it is critical that you require a trailer on a specific day, do not call East Town. Use another location, or perhaps, try Penske. East Town will likely let you down when you cannot afford to be.
