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October 2023 by Lisa Marie
I have been looking for the Hey Dudes Wendy Milky Way White (cow print) shoe in a ladies size 11 for a gift and have been hitting all kinds of out of stock in that size. I even called Door County and looked at NC stores I visited.I decided to give Tradehome Shoes a shot even though the website said that the sizes 10 and 11 were no longer available. Called the Madison West side store and talked to Nate, the manager. He found a size 11 in Green Bay-YAY, but it would cost $10 more to ship to me.I called the GB Store and spoke to Russ. He gave me the price and said shipping was free!! Bonus...any order over $50 is free...He wasn't allowed to take my order with a credit card, new company policy. Thank you RUSS for working with me to figure out how to get the order placed. Nice to have people working together.Called the East Towne store and spoke to Eric. He provided the BEST customer service, just like Russ. He explained the change in policy and what I could do to place the order. Confirmed a few things with him, and we placed my order. I am so happy with the service I received at the East Town store, and will go back with any of my shoe needs in the future.Thank you, RUSS & ERIC Because of you, a young lady will have an unexpected gift under the tree this year...if I can keep them from her that long... :)
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October 2023 by Aly M
Go to shoe store for the last few years! Always a great experience with the sales representatives!
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September 2023 by Jazmyn H.
The customer service was horrible. The employee at the Bay Park Square store was incredibly rude and made many comments. I went into the store to buy Hey Dudes and they were very helpful until the one employee made comments about my custom insoles saying they were not good for my feet. He made many comments about my previous shoes that I did not appreciate. He made another comment when my boyfriend went to pay saying, "Oh you're paying? Sounds about right." I thought that was extremely inappropriate. I am not happy whatsoever with the customer service and will never be returning. I was at the store on September 10, 2023 at 15:27:40. The cashier who we had was the same man making the comments. His number was #027468.
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June 2023 by Johnna Pflugradt
Always such a great experience when I come to tradehome in the mall! Excellent customer service!
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April 2023 by Kenner Zeledon
I cam here undecided what I was looking for. Sales guys were great!! I tried on 25 pairs of shoes and they kept them coming, explaining the benefits, offering different styles. Great experience, great styles, great prices! Nice rewards program too!
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April 2023 by Angela Camacho
What a great place! They have a great variety, compedative pricing and outstanding sales team! I tried on numerous pairs of shoes with no pressure. I bought 3 pair on Saturday, wore a pair on Sunday super comfy and had 2 family members ask where I purchased them. Returned with family members on Monday and they purchased 4 other pairs. I had a new sales rep and he was as great as the 1st. Hats off to the Traderhome Team! This will be my new go to for new shoes!
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April 2023 by Angela Van Asten
Excellent customer service and variety of shoes. We shop here for our whole family. Jason is awesome to work with. Highly recommend.
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April 2023 by Steve
I always shop here for the knowledgeable staff and their dedication to getting you exactly what you need. They deal in quality, not quantity.
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November 2022 by Michele Kozak
These people really know their stuff with foot problems. They do not just sell shoes, they are there to listen, help and get you in show that works for you. Had many suggestions and could not be happier to have gone there!!!! They will have our repeat business. Thank you so much, we were extremely impressed with the product and service!!!
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October 2022 by Robert B.
I was in need of a comfortable pair of walking shoes and I was recommended to Jason at Tradehome shoes in Bay Park Square. Jason is very knowledgeable about his product and after measuring both feet and listening to me explain my specific needs he recommended the Altra Ego Max shoe. I find this a very comfortable shoe with great cushioning for long distances. Great shoe! And excellent customer service that you seldom see in retail anymore. This is my go to shoe store.
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October 2022 by Josh Schill
A couple of years ago I worked at Run Away Shoes. Being a running geek, I stopped in to get a pair of high end Nike running shoes (something like the Zoom Fly, I can’t remember). And the salesman proceeded to tell me all sorts of negative things about Nike running shoes and argued with me about how they actually aren’t that great (the best athletes in the world run in them..) I was frustrated and left a bad review. The owner/manager of this place then used that review to track me down, and tried to confront me at my place of work to pressure me into taking my review down. I haven’t stepped into Tradehome since :) oh and here’s the review
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September 2022 by Melissa Mott
Thank you to Bryce and Sebastian! They did an awesome job helping my son pick out shoes! My son and I do not like shopping but they made the experience fun and pass by quickly. Great job!
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August 2022 by Andrew Marnocha
Jason the manager took lots of time explaining things to me and my girlfriend. Truly above and beyond customer service! Highly recommend. Makes you really feel like you are welcome and that you specifically matter. Thank you!
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June 2022 by miranda vandertie
Such amazing customer service that I have ever had, especially the manager who has always been very helpful with every purchase I’ve made. He’s super welcoming and helps me in every way possible to get the best experience. I recommend this store to everyone and want to say thank you to the staff.
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April 2022 by chris gomes
Outstanding customer service. The manager of the store is always extremely helpful. Had a pair of shoes that wore away faster than they should and he had me come back and completely swapped them out for a brand new pair. That is going above and beyond for your customer right there. I will be buying my entire family’s shoes at tradehome from now on!
