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February 2024 by Robert Gilbert
Great selection and prices were reasonable
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February 2024 by Jasson Curtis
Very well decorated store. 2 stories. Very friendly and knowledgeable staff. The manager on duty that day was spectacular! Would definitely come back and suggest to anyone to buy from them.
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February 2024 by Tara Ross
Once I actually got someone to help me the sales associate was very informative and knew a lot about the brand of recliner I was interested in. However, I was disappointed when I picked up the item by the pickup area as there was only one person (a little gal) there to load up this heavy recliner into my vehicle. The swivel base had also not been removed as I had requested, and the gal didn’t know how to take it off, so it was challenging to get into the vehicle as the recliner was heavy and awkward to lift with the base still on it. Thank goodness my husband was with to help load it into the vehicle. Since the base was still attached the recliner also had to sit upright in the vehicle vs laying down so was not ideal for traveling almost an hour. I felt the pickup service was not very helpful or staffed appropriately to load up a heavy item. The customer should not be required to help load an item as that could’ve resulted in damage to the item or possible injury to the customer. That’s something the staff should handle. Experience w/sales person was good, but pick up service less than impressive. I like the item I purchased but it did have a small fairly visible scratch on the leather which wasn’t visible when I inspected it prior to purchase (this was a display model) The recliner was wrapped in plastic so I’m unable to verify if the scratch happened at the store prior to pickup, or perhaps when it was being awkwardly maneuvered while trying to load it. Because this is a floor model the store will not do anything about it. It is sold “as is”. Disappointed with the defect but atleast it’s not in a very visible area on the recliner. I guess I should’ve insisted the base be removed for transport or stopped back after it was removed.
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February 2024 by Ryan derenne
I had a wonderful experience, the sales associate Alexis was very knowledgeable, polite and found the perfect mattress that met my needs. thank you very much
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February 2024 by kathleen charles
The whole experience was wonderful. Chris is excellent employee, knowledgeable about product and is very ? nice.
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February 2024 by Hussein Alramini
Very friendly staff. Bill was very pleasant and helpful. Prices are reasonable and a good selection. My wife loved the place
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February 2024 by Joe Svejda
We were greeted and informed of the difference in the furniture we were looking for. Mary F was our sales associate. Shaun, the GM took time to also answer our questions while making suggestions to meet our needs. I will 100% recommend Steinhaufels to people looking to purchase furniture in the future.
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February 2024 by Nick Eckert
Found exactly what we were looking for and also fit our budget. Tabatha P was the best to work with.
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February 2024 by Rayn Peterson
WARNING!!! Don’t go if you’re under age of 25. Their sign apparently lies. Adults 18-25 also aren’t welcome:Well I’m offended. I’m 19 and was with a group of 3 other 19 and 20 year olds. Got kicked out for not being 25. One of the workers told me I needed a guardian and when I explained I was over the age of 18 she told me she didn’t care and that I needed to leave. Like wow. All we did was look at furniture and look at bedding. So disappointed with you.
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February 2024 by Jayne Ward
I feel there was false advertising in the presidents day sale. They should at least be offering 5% discount on anything in the store. Very misleading advertising.
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February 2024 by Bryan Saldana
My experience at steinhafels today was very pleasant Mike haasch did a great job today very pleased with his hard work and dedication he was very happy to show us around and was very helpful in finding everything we were looking for today.
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February 2024 by Desirae Lott
We received excellent help and loved how well the communication was.
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February 2024 by Alex Payne
Do not ever buy a mattress in a box from this store. I had a mattress not form properly and had to exchange it for a second one for it to do the exact same thing, and look the exact same as the last one. I’ve bought several cheap bed in a box mattresses through online retailers in the past, and never had an issue like this, especially considering the cost of the product they sold me.I should also had the 2nd mattress they brought me was delivered in a tore up box, and is older than the first mattress they sent. I will never buy anything from this store again. I only went here because they were so great to work with when I updated my living room.Update: Because they want to send me a snobby response, I have waited more than 72 hours the mattress is STILL NOT FORMED, so I stand by my statements. And even if I waited, it doesn’t change the fact that they delivered a mattress in a torn up box that had an older manufactured date than the first one.
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February 2024 by DeeDee Torstenson
I walked both floors and never was approached by a sales person. I had to find a sales person. Our sales person was knowledgeable and friendly. However your delivery policy is NOT customer friendly. When speaking with dispatch to set up delivery that individual was extremely rude. Kindness goes a long way. All our future furniture purchases will not be from steinhafels . Poor delivery policies and rude employee is unacceptable. You may need to consider making your delivery service a bit more customer friendly.Respectfully one very disappointed customer !
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February 2024 by Dan Johnson
Purchased mattress, pillows, frame, sheet, etc and 3 custom order kitchen chairs. All staff and mgmt were great. Very helpful! Would definitely return and recommend!
