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June 2023 by Mark W.
Stop for a quick hotdog and I asked where the mustard was they said "oops sorry we ran out a while back". How can you offer hot dogs without any mustard and you have 4 bins completely full of ketchup and you're out of mustard? Really?
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July 2022 by Gayle Becker
They have the best, dedicated, friendly Associates! ?❤️
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December 2021 by Sav Smith
Horrible way they treat their OWN employees!! You have to come in every single day as if you do not deal with things outside of work and even if you do have problems outside of work that affect the way you perform and inform them, they will take it the wrong way and have you fired on the spot. Coming from a past employee, management at this particular location (West Mason) is definitely the worst management I have ever seen in my entire existence. If you struggle with mental health do not reach out to Chai or any manager here as I mentioned before he will fire you on the spot. I do not recommend working here… let alone shopping here lol. The reviews I have seen saying this place is great must have just had a lucky day or even lucky experience. James is very sweet to any customer that walks through those doors, however he plays a HUGE role in the toxic work environment. James is nice to employees at first but once he’s a little too comfortable he is your worst nightmare and will yell/raise his voice at you. This was one of the worst places I have worked (and I used to love my job!) just because of lack of care for mental health and in general just terrible management…. This location does not even have a set trainer to properly train new employees. They suck at managing their own employees I don’t understand how any managers (especially James) can manage themselves. If it is a terrible place to work in I can assure you 100% this is not the location to shop…. I would recommend Sam’s Appleton location or trying Costco in Belleview where the employees their are treated more fairly.
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December 2021 by Sav Ann Graham
Horrible way they treat their OWN employees!! You have to come in every single day as if you do not deal with things outside of work and even if you do have problems outside of work that affect the way you perform and inform them, they will take it the wrong way and have you fired on the spot. Coming from a past employee, management at this particular location (West Mason) is definitely the worst management I have ever seen in my entire existence. If you struggle with mental
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March 2021 by Seagram Stevens
customer service was on point and very respectful, and helpful.
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January 2021 by Dawn Brumm
Today we experienced terrible customer service at the Green Bay store. We had a chair to return which was purchased on line and paid for on our Sams club card. We spent 45 minutes at the service desk they kept telling me I needed the order number. I was able to pull the charge up on my card but that was not good enough for them. By now I was more then frustrated, I asked for a manger, Tina S, finally made it to the service counter after multiple pages. Again after 15 min
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December 2020 by Feliceti Brasure
horrible customer service...
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November 2020 by Raymond S.
1 year ago I had a bad experience with membership/customer service. Lady there was super rude and we ended up walking out. Today we signed up for a membership online for $45 and the online instructions stated in detail that after buying your membership online when you go to the store go to membership desk and claim your free $45 gift card. No brainer because you basically get a free year membership. I did exactly so and purchased my online membership and went to the store straight to the membership desk and showed her the gift card number and she states this is not for a gift card and it won't work. I read to her the print from my email which I attached a pic in the post. After explaining this to her 3 times she gave me the gift card and said hope this works. Well the $45 gift card worked so I think she was just trying to work me out of getting my gift card. This is the same woman from last year as well. Wish I got her name.
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September 2020 by Donna Malohn
I love shopping there and the customer service is GREAT!!!!!
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July 2020 by Terri Wagner
Customer service! Great place to go and get amazing deals!
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July 2020 by Mark T.
I signed up for Sam's after getting an awesome coupon in the mail. For me as a single person, I don't know that I would get enough stuff to make up for the price of the membership. I do like the store overall and the self checkout is by far the fastest, easiest, and nicest I ever used. Sam's has an excellent selection of products and the prices are good. I guess it depends if you want large quantities of everything you buy. Only reason I don't give them 5 stars is because the employees aren't the friendliest. Costco has such friendly employees and Sam's you hardly get the time of day from the employees and the ones at the entrance and exit are many times crabby.
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April 2020 by Tj Davies
nice variety of items. bulk products so less running to the store. layout of store has changed but still can find items with ease
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March 2020 by Bernie Laplaunt
Too far away for delivery.Been there staff friendly.
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January 2020 by Robert Shoning Jr
Terrible customer service, filled with a staff full of incompetent liars.
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November 2019 by Donna H.
I went to Sam's club to buy a membership card. And the Customer service was very rude! Assumed I knew what their procedure was of getting one. Got a rude attitude when I ask questions. I lost my card, second time I visited, still rude customers service. After my card expires, not renewing it, going to Costco! Heard they are nice and better! Even the Sam's club person that check your card at the door got in my face just cause he couldn't hear me! Till I yelled at him in front God and everyone!
