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“Harrison and his team at Verizon did a fantastic job. They were super friendly, courteous, and made the entire experience easy and pleasant. The store was clean and had a warm and welcoming atmosphere. Harrison's customer service was outstanding. Truly appreciated!”
“Joel was awesome! Started us up on another line to our account, talked us through everything and offered us all available promotions and products, would highly recommend him! Great job Joel”
“Eliott Janz has been a 6 star account executive for my AT&T account needs several times, and also helped me purchase a new phone. Ask for Eliott! He’ll set you up right!”
“Today I called for assistance in fixing my account. A very detail oriented, patient and polite employee named Mack was of the most impressive service, glad I'm still with Boost, and thankful for such thorough customer service.”
“Aaron was super welcoming, organized, and patient! Our family of 8 was all switching cell carriers on Christmas Eve, and they were super helpful through the whole process (great patience was needed since we aren’t very organized). The rest of the team was super personable as well, and it totally made our Christmas Eve more enjoyable. 10/10 service, Aaron was an awesome first impression of Verizon!”
“Today in Green Bay Wisconsin within mili seconds Eliott Janz was able to complete a task that the AT&T store, next to that one Walmart, in Lafayette Louisiana was unable to assist me with over several days and hours. A simple reactivation, after my phone being stolen - you’d think be a simple process. (Not to mention the unexplained 300% bill increase) Thank you again, Eliott. I will be calling 611 Monday to discuss canceling service. Sincerely, Elaina M. Walker - Wisconsin.”
10AM - 7PM
2304 Lineville Rd #111, Green Bay
Mobile Phones
“Tiara was extremely knowledgeable and friendly. I am very happy with the service. US cellular has great reception, the only drawback to the company is their very poor phone promotions. I won’t purchase my phones from them, and I’ve been a customer for 24 years.”
8:30AM - 7PM
1620 W Mason St, Green Bay
Mobile Phones
“My mother has been in twice now for her phones wifi not working twice she has been sent home with out the problem being fixed.
Update:
I'm am changing my review. Cellcom has worked out a solution with her. 3rd time is the charm for her”
“Have used several other carriers, prefer their prices and customer service.
Dec 2023:
I don't know if they have changed policies or people but my interaction was not good. The phone I bought in May began having issues with voicemail in Sept. I took it in to Bellevue store, made a change that was supposed to fix it. Took it back in Oct, Was told that model phone has voicemail issues. It was sent in to repair. The "fix" was visual voicemail which didn't always work. Took it back again. They wanted to send it in again. Warrantee runs out in May. Wanted a new phone. Called customer resolution was told they would buy back the phone $250 and if I chose a phone less than $580, it would be free. Told to go in the next day, Dec 1 as specials would be better. Went back, employee very imperious, said the $580 special was over and 8 would have to pay off my phone if I wanted a new one. Left as I was very frustrated and went to W De Pere store. Employee was awesome but said I was given wrong info from customer resolution. He made two calls, added new info to my record. Apparently I was on a "special" plan that wasn't available any longer. Told me to call "Loyalty" program. Spoke to Sarah in loyalty who said if I wanted to keep my special program I could get the $250 for my phone as a trade in. I'd get nothing if I went elsewhere and would have to play off my phone if I went somewhere else. This phone has a known problem with voicemail and it was still for sale in both stores. Why did the Resolution person give me one story which Sarah said was an error and wouldn't honor it. I'm not buying the "customer first." I'm not going into a new longer contract so will keep my phone with voicemail that works sometimes and go elsewhere when it's paid off or if I find someone who will buy my contract on their special.”
“The guy was very help on getting me a phone but not when it came to people stealing my phones and changing and deleting my passwords and accounts or trying to find the phone! Just told me to call 611 when they told me to go to the store!”
“I had a great experience when I stopped in to switch my plan and get a new phone the other night. The two guys that were working were very friendly and knowledgeable, they helped me find the perfect phone, took the time to transfer over my apps and all that jazz, and even adhered the liquid screen protector because I was worried about messing it up at home. Overall I had a great experience and would recommend stopping in if you are looking for a new phone.”
“The gentleman that worked on my phone today was awesome. I have been in hell for 2 months using Verizon tech support. Today my phone and account are finally correct. Thank you very much for your help. *****”
“Went into the W. Mason St. store in Green Bay and was very pleased with the service we received from Noelle. She patiently worked with us to switch carriers to T-Mobile. She also has provided some follow up service and did not hesitate to help us out when we went in. We also witnessed the customer service that Andre provided other customers. The elderly couple he was helping seemed to be very trying, and he was very patient and kind. He also engaged with us while we were in there, and it was a very pleasant experience. I highly recommend this location.”
“Carlos was the best. The way he helps out customers is amazing. Very helpful and knowledgeable. The East town T-Mobile is by far the best T-Mobile I have ever visited. They are a very nice team.”
“Amazing team!!! As soon as i walked in Nelsie greeted me with a smile and made me feel very welcomed. Very informative, helpful, and great deals.Costumer service is a 100%”
“Brayden was extremely kind and helpful! He navigated between three different customers, including myself, very efficiently, effectively, and quick. Give Brayden a raise/bonus, he definitely deserves it!”
“Dropped my phone off Monday afternoon, screen was not responding, they had it fixed by the next day. Great service, would definitely recommend! Desperately needed my phone for my business & they got it done in less than a day, couldn’t be happier.”
10AM - 8PM
2388 S Oneida St Ste 200, Green Bay
Mobile Phones
“My family and I recently switched to T-Mobile for our cell service. We started the transfer process alone at our house, and got the majority of them to work. However, there were two phones we were struggling with transferring the SIM over. After spending multiple hours trying to get everyone situated, we caved and went into the store. I can't say I was the happiest person walking into the store. The check-in process was seamless and they were able to service us fairly quickly. The personnel was patient with me. We specifically worked with Lisa Bolinger. She was fantastic and timely in dealing with our concerns. It was a very smooth process and we haven't had any issues with our phones since. I cannot recommend her enough! Very thankful for the fantastic service she provided.”
“My experience getting was very nice! I was assisted by Tony who help me get a new phone and helped setup all my apps! I'm very thankful to T Mobile for taking of me!”
“Amazing customer service. Thank you cool Dillon and internet Dillon. :) went back a few times to gather info and get everything transferred over and each time had prompt service and knowledgeable staff. Thank you, all.”
“My one regret about this particular visit i had was not getting the names of those that helped me out, they were fast, friendly and understanding (i came in quite close to close) thanks again guys”
11AM - 7PM
2476 S Oneida St Ste 130, Green Bay
Mobile Phones
“Jos' provided excellent service and really took her time to set my phone up, despite being the only rep in the store and taking care of other customers simultaneously. The store was clean, well organized, and she was very knowledgeable of the products in which I questioned.”
10AM - 8PM
1981 E Mason St #103, Green Bay
Mobile Phones
“The only reason I would recommend this company is because of Store Manager Kevin that works at the Cricket Wireless in Green Bay, WI on the corner of Main and Mason!! He has provided me with the absolute BEST customer service that I have received anywhere in my 32 years alive!! However, your people that work for 611 need to all be fired and hand over the responsibilities to the stores. Those that work in the call center when you call 611 are so absolutely rude and horrible!! They were horrible when I called myself and they were horrible when Kevin called for me. The supervisor we were transferred to on the call was the worst of them all!! Your company should be ashamed of themselves for how they let some of the employees treat customers! You need to hire more like Kevin!! After this incident, Kevin is the ONLY reason why I'm not shutting off my service and going elsewhere!! I know that if I go into this store with an issue, he with do everything and anything he can to make things right or figure out an issue!!”
“I went into Best Buy today for help with a software renewal. I was looking for help as the emails were vague about instructions aside from the fact they already charged me the renewal fee. I called Best Buy tech support and the person who answered advised I needed to buy another software program and service agreement after being on the phone for an hour. I walked into Best Buy Green Bay. The male employee at the front of the store asked how to help. When I explained my situation he gave me 800 numbers for Best Buy and Microsoft and advised I needed to call those numbers. After advising my displeasure on how Best Buy was not helping me and all my emails came from Best Buy along with the charges, he had me go to the pick up counter to speak with a manager. I ended up speaking with a young woman by the name of Aiden. After explaining the situation to her, she had me open my computer to look at what I was explaining. She was able to answer all my questions. She was so helpful compared to the male employee who initially greeted me. I am very grateful for the service Aiden gave me. Aiden's service deserves 5 stars. The tech support and male greeter, no so much.”
“Great customer service. Went in looking to buy my dad a phone for his birthday and got a great deal. Was very impressed by how efficient we were, in and out and got my dad the upgrade he definitely NEEDED lol. 5 Star Service.”
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“Stephanie
An absolute blessing thrown into an emotional mess. Having to get a phone you don't want (256 GB Edge) in Florida because you're on the road and then needing to upgrade (512 GB Utra) when you get to your next destination only to be turned away by a different ATT Store was so frustrating. Yes I could do it myself, maybe but probably not! Maybe not a big enough sale??
I then found my self at ATT Green Bay.
Stephanies kindness and understanding was beyond appreciated. I left with just what I wanted and a new ATT Store.
I highly recommend everyone to see her. Her knowledge and commitment to Customer Care was 10/10. Five stars is not enough. It was like making a new friend. Thank you again. You are blessed!
Kathleen”