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“Jayme is AMAZING. I was hesitant to switch phones. she made it a breeze! very knowledgable, friendly and made it all good for an older person to change! She deserves a raise?”
“Great company and outstanding service! These guys set me up with exactly what I wanted and made it easy. Then a lady came in and offered a piece of Candy. If you’re looking for cable or internet visit these guys/ladies they will take care of you!”
“I worked with Ben at this Verizon store. He remembered me from 2+ years ago. He was friendly, and attentive. He even stayed late to make sure my data transferred. I had a lot of data and it took quite a while to transfer to my new phone. He was very personable. I didn't feel like I was talking to a robot while waiting for the data to transfer. He is the reason I drive 45 minutes to go to this store instead of the store 15 minutes from my house.”
“My mother has been in twice now for her phones wifi not working twice she has been sent home with out the problem being fixed.
Update:
I'm am changing my review. Cellcom has worked out a solution with her. 3rd time is the charm for her”
“Kelsey at the Verizon store on Lineville Rd in Green Bay was AMAZING! Her 12 years of experience with phone services and customers was evident. She saved our entire family money on our plan and helped us update our devices. I would come back any time k owing she was going to be there!”
“Have used several other carriers, prefer their prices and customer service.
Dec 2023:
I don't know if they have changed policies or people but my interaction was not good. The phone I bought in May began having issues with voicemail in Sept. I took it in to Bellevue store, made a change that was supposed to fix it. Took it back in Oct, Was told that model phone has voicemail issues. It was sent in to repair. The "fix" was visual voicemail which didn't always work. Took it back again. They wanted to send it in again. Warrantee runs out in May. Wanted a new phone. Called customer resolution was told they would buy back the phone $250 and if I chose a phone less than $580, it would be free. Told to go in the next day, Dec 1 as specials would be better. Went back, employee very imperious, said the $580 special was over and 8 would have to pay off my phone if I wanted a new one. Left as I was very frustrated and went to W De Pere store. Employee was awesome but said I was given wrong info from customer resolution. He made two calls, added new info to my record. Apparently I was on a "special" plan that wasn't available any longer. Told me to call "Loyalty" program. Spoke to Sarah in loyalty who said if I wanted to keep my special program I could get the $250 for my phone as a trade in. I'd get nothing if I went elsewhere and would have to play off my phone if I went somewhere else. This phone has a known problem with voicemail and it was still for sale in both stores. Why did the Resolution person give me one story which Sarah said was an error and wouldn't honor it. I'm not buying the "customer first." I'm not going into a new longer contract so will keep my phone with voicemail that works sometimes and go elsewhere when it's paid off or if I find someone who will buy my contract on their special.”
“Brayden was extremely kind and helpful! He navigated between three different customers, including myself, very efficiently, effectively, and quick. Give Brayden a raise/bonus, he definitely deserves it!”
“Amazing team!!! As soon as i walked in Nelsie greeted me with a smile and made me feel very welcomed. Very informative, helpful, and great deals.Costumer service is a 100%”
“Excellent place to work with us on updating our phones! Especially enjoyed working with Sam Utrie. Very helpful and knowledgeable and great to work with. Thanks Sam!”
“The only reason I would recommend this company is because of Store Manager Kevin that works at the Cricket Wireless in Green Bay, WI on the corner of Main and Mason!! He has provided me with the absolute BEST customer service that I have received anywhere in my 32 years alive!! However, your people that work for 611 need to all be fired and hand over the responsibilities to the stores. Those that work in the call center when you call 611 are so absolutely rude and horrible!! They were horrible when I called myself and they were horrible when Kevin called for me. The supervisor we were transferred to on the call was the worst of them all!! Your company should be ashamed of themselves for how they let some of the employees treat customers! You need to hire more like Kevin!! After this incident, Kevin is the ONLY reason why I'm not shutting off my service and going elsewhere!! I know that if I go into this store with an issue, he with do everything and anything he can to make things right or figure out an issue!!”
“Much appreciation to Jaylynn for helping my friend find just the right phone and plan today, and transferring necessary info from old phone to new. Thank you for being so patient.”
“They're very helpful I only had a certain amount of money to spend on a phone and they were able to work with me. I was happy with that but I went back in for a change on my account and they took my phone insurance off my phone without my knowledge. So i was without insurance for a bout almost 2 months, and I only found out about it because I checked my account online and I had to go back into the store to get it put back on. They were almost not going to put it back on either but in the end I was able to have my insurance put back on.”
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“Kenny and Stephanie absolutely made my week after an AWFUL experience with Asurion insurance. They got me connected, went above and beyond and made sure I didn't lose all of the pics of my 3yo boy. 10 out of 5 stars!”