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March 2024 by paul bartnicki
Booked an hour massage on-line for the one day I am off call for the next two weeks online through the google maps link. Arrived 15 min early only to find out they have no record of my booking and nothing available.I was told by the desk this is common.Sorry but if this is common and management isn’t fixing the problem I clearly need to find a new company that cares about customers.To be clear, I don’t blame the desk personnel. Horrible unsatisfactory experience. I advise never book online and call directly. Booking app is a joke.
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February 2024 by Cheryl Taylor
Visiting the area, I saw Mike and Dave for a very troublesome rotator cuff. I walked in with limited range, tight and tweaks of pain. After 2 sessions I have a wider range, tension and knots are released, and feeling way better. I have been to 20 plus locations over 23 years of membership, and this location has depth of therapists. 8 to 10 years plus of hands on experience, and you can make an appointment easily to see your person you want. My home clinic have to text for appointment. No ability to book weeks in advance and few who have 5 plus years of facial or therapist experience. Also did a facial with Katie and was impressed. I already booked time with Dave on the day i had available to sneak in another treatment on my shoulder again. When you have lived with mobility limits for a long time, and Mike and Dave find it, figure out how to make it better ...you make another appointment. !
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January 2024 by Boogie Beatz
Went for one massage and got pressured into signing a six month contract and now 140$ comes out of my account even though they told me they’d put a hold on the account. Sad, now I regret even going in that day.
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December 2023 by Bill Kegley
Gift Card Buyer Beware: Corporate Policy is NO REFUNDS! I was referred to a corporate phone number where no one answers.
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September 2023 by Jeremy Pasterski
PLEASE READ THE EDIT AT THE END. Overall after issues were brought to their attention they were great about fixing the issue.I was not sure if I wanted to write a review or not but I thought I would just share my experience( I haven't done much with professional massages so this could be as much as my fault as theirs only have been to 2 places) I first went into the location and seemed very processional asked me what I would like them to focus on and let them know about my neck and upper back issues. They did up sell me on a Rapid tension relief. Before I added it to my massage I asked if it would cut into my massage time. They said it would be done prior. I booked an hour. Once I was in the room she let me know it was a 50 minute massage then did the RTR treatment during the massage. So the hour massage I booked was only 40 minute by the time everything was said and done. During the massage they did tell me the one I booked was light pressure but I assumed light pressure at least meant some decent pressure. They did not focus anymore on my back and neck pain as the rest of my body. Basically I feel like in the end I paid $105(after tip because I still wanted to be nice to the masseur as this was not her fault or problem) that I paid an extensive amount to have someone to rub lotion on my skin. Was hoping to come here to have some relief in my neck and upper back but feel as if I wasted my time and money coming here. I don't think that I will be returning and wanted to give everyone else my experience.WANTED TO EDIT.Manager reached out to me and talked to me about my concerns and the issues that I had. I went in for another massage and worked with Mike and had a very good massage with the pressure I required and was overall a professional experience from both Mike and Roland the manager. Will be returning in the future to this establishment.
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September 2023 by Camron Aschenbrenner
I’m a medically discharged combat veteran that moved back to hometown of Green Bay and wanted a quality massage for a good price in the Green Bay Area next to my house. Went to massage envy and after my first massage which wasn’t that great for deep tissue they said I could sign up for monthly massages and cancel anytime. Not only was the information I was given incorrect but then when I canceled my membership (that was awful and painful process) they said I had massages credited to me but didn’t tell me I only had had LIMITED time to use them. So not only did I only receive one massage, I had paid for 5 more massages but never received a single massage. So not only are they thieves, but the gentlemen I spoke to was yelling at me, saying I was wrong and ultimately made me cringe at the very thought of them receiving more customers or taking advantage of people who just want to feel better after serving his country and community. Please do not go here, find somewhere else, do your research. Oh and they all need schooling in professionalism. As decorated combat vet I DO NOT ENDORSE THIS COMPANY! And me being in the military has much to do with it, when you live a life of morales and values and then lied to by big business and rudely spoken to. Yes I served unprofessional people so they wouldn’t have to fight. Instead, you grew up to be and unprofessional pompous individual who gets off on cheating and lying to people. And yes, you lied to my wife and I and I will keep making sure no one goes to your location.
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September 2023 by jeremy z
Lost points do to corporate policyMake you sign up for yr or you pay a lot more per sessionpay for 60min and get 50Pay for 90min and get 80Never even herd of this before, not to mention pricing is a touch higher than most places I’ve beenOther than that many therapists to choose fromIf your want oil you have to specify or you get LotionBuilding, staff & atmosphere is very nice and Pleasant
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July 2023 by Tina Schmidt
I love going to Massage Envy. Your membership allows you to visit places all over the country.
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May 2023 by Bear Clan Trucking
Kaitlin was the most qualified massage therapist I have ever met, because of her you have to new members. Thanks I feel great
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May 2023 by Lizette Bailey
Best massage I've had in my life. I've had muscular pain for decades. This is just the beginning of less pain in my life. Thank you I was at point of feeling like there just won't be even a little relief and I know with future appointments this will get better.
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May 2023 by BW “Bear Clan” Richmond
I'm no Stanger to a massage but after 90 minutes with Kaitlin I guess this was my first real massage ever, she did a 5 star treatment to my torn up body and I walked out of there feeling wonderful she did so good and the girl at reception desk was so helpful you have two new members
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February 2023 by Pete Bruley
I've been coming here at least once a month for the past few years. Michelle always does an amazing job working out my problem areas. I look forward to every massage w her. Audra at the front desk is great for scheduling and very friendly everytime I come in.
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December 2022 by Debbie Harris
I am very picky about my therapist and have chosen Michele, who I see every 2 weeks. Her massage is very relaxing and she can go as deep as I need her to. The room is very inviting and comfortable. The staff is very friendly and welcoming!
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December 2022 by Sandy Reeb
Robert takes the time to listen to me and does his best to resolve the issues I’m having. He has a pleasant nature and is kind and caring.
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December 2022 by Kevin Hronek
Michele at Massage Envy STANDS OUT as my best experience. She remembers my troubled spots and takes extra time to make those areas better! Michele you have MAGIC HEALING HANDS!
