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March 2024 by Andrew J. Ramirez
Terrible Rental Car Company. Awful debit card rental policies. This business owner and traveler will never be renting from HERTZ again. I cannot understate how awful my experience was!!
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August 2023 by Kevin Clark
They lied to me about being charged for fuel. I filled it to “click” on the pump before returning it and it was the same level as when I got it. They charged me 38 bucks for fuel on a $5,000 month long rental even after I explained this to them. They will scam you for small gains. The car also needed an oil change when I got it (constant alerts). Do not ever rent from this location. I’ve been a Hertz Gold member for over a decade. Will never bother with them again.
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August 2023 by Rich Panowitz
This was the second time using Hertz at Austin Straubel Airport. In town for business and Green Bay was the best fit geographically to travel in and out of. When I arrived at the front counter I was greeted by Adam Thomas. He offered me an upgrade to my reservation for a small upcharge. I told him I appreasate the offer but I had a budget to stick with. After another minute or two Adam said he would give me the upgrade at no additional charge. Drove a 2023 Ford Escape AWD for the week. I will continue to come back to Hertz.
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June 2023 by Garrett Meade (G)
Made a reservation. Was told one price. Once it came to billing the price was more. Never using Hertz again.
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May 2023 by Sydney Lecy
First time at GB airport and Adam Thomas was a wonderful help! He walked me through where to park and find the Hertz counter and explained everything thoroughly. Thank you for making the process quick and painless!
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February 2023 by Chad Paffel
Agents lie about charges and Customer service just stops responding to you. What a joke company.
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July 2022 by Korey
Friendly and efficient, Adam took care of us at the counter. We had a slight billing issue that was promptly resolved. Great service!
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December 2021 by Werner von der Ohe
Friendly, quick service… was asked the standard questions: „pre-pay tank of gas,“ optional „collision insurance“ but the agent didn’t get pushy when met with a „no thank you“.Offered me a brand new car (2300mi on it) and asked if there was anything else she could help me with.Thank you Yessenia :-)
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September 2021 by Gary Stroz
Would have been nice to have a GPS had great gas mileage
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May 2021 by Shawn Rodgers
Nice cars
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January 2021 by D Woods
I recently obtained a rental from this location for work. It is a thirty day rental and I’m am president circle and was only given one option for a Malibu (not a president circle vehicle) he also said that was a upgrade. Due to the inclement weather I requested either an AWD or 4x4 and was told there was none available with the current reservation ( may I remind you I’m president circle) later on the clerk said we can get one for you but you will have to pay the difference (which is unheard of with my status) so I had to make several calls with my travel agent to cancel my original to reservation for an AWD or 4x4. Then the manager got involved and they would use my corporate discount which was no deal at all cause it tripled the price of the rental. Then the car wasn’t ready it was still getting cleaned and the clerk said the vehicle will be ready in a few. 15 min later car still not ready. Then I asked the clerk again where is the car and he said it would be up in a few, then he hurried and called the attendant. I was almost was late for work I arrived there at 11:30 am and didn’t leave until 1:30 pm. Next the car was brought up to the terminal the attendant didn’t/wasn’t wearing a mask and the car was not sealed which I thought that was a corporate policy. I have never experienced that at other hertz locations, well now I can’t say that. I thought being president circle you should have a say with what vehicle you would like to drive versus the clerks discretion. I travel year round for work and I’m hoping with this new year I don’t have to experience anything like this again especially with not being able to choose a vehicle and charging triple the amount for a rental. Granted I got a 4x4 now but it was just a horrible experience. Rent at your own risk
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August 2020 by Lynn M.
I rented a car for a week from this Hertz location at the Green Bay, WI airport. Friendly and helpful staff and excellent vehicle choice. When I visit Wisconsin, this will be my go-to car rental place.
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June 2020 by Alexis Pedroso
Agent at the counter was a tremendous help with my rental. Very courteous and professional.
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January 2020 by Kevin Williams
It is on their website that they take Mastercard, but they most definitely do not. Turned my truck in to go home and tried to pick up my car and was told no bank cards even though is says Visa Mastercard right on the wall. Absolutely livid. Will never use Hertz again and will advise driver friends of the same.
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December 2019 by terry laaksonen
Best rental ever, fast and friendly, super service.
