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November 2023 by Lynn Abitz
Fast Service and could answer your question!!
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June 2023 by Danielle T.
If I could give a zero star, I would. I bought my van on November 19th.Called and told them about a few issues that I came across 3 days after the purchase. Transmission issues that we were unable to notice during a test drive, front end issues that also didn't show during the test drive. At first they worked with us on these issues.Now, I have had 3 different transmissions put in, 4 different struts installed on the same side. Sway-bar links replaced twice and I have only owned the vehicle for 7 months.I have spent more than 40 hours in their waiting room with multiple children with me. I have had to have a loaner van on 4 separate occasions. Today I was told tough luck, you just happen to get faulty parts for everything you have had done to it. And there is nothing more we can do. I questioned the odds of getting 4 faulty struts, since there were aftermarket and OEM out in there on different occasions. I also asked what the odds are that I get 3 faulty transmissions. I'm not a mechanic but I did have to bring it in 4 different times, before I got the first new transmission, telling them that something is wrong with the transmission for them to send me on my way 3 of those times saying nothing is wrong. On the 4th visit they finally told me I need a new transmission. That was only the first transmission. I am completely disgusted with Gandrude. I will never he back. What a terrible way to run a business. We have many years of buying vehicles ahead of us. I could really go on more about the issues but these are the big ones that sums up our experience. I hope people take this review into consideration, I'm not usually one to write reviews, especially bad ones.
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June 2023 by Ed C.
My 2017 Chevy volt was initially to be done Feb 17th. I called and tried to talk to Julie on Monday the 20th. I was told she was on the phone with someone else and then she would call me back. So, then I called in the afternoon calling for Julie and she got on the phone and said she called and left a voicemail for me before she went to lunch. I said I didn't receive that call. She says well I'm sorry your phone's not working. She said then said she called Friday and left a voicemail. I said I did not receive that. She said again I'm sorry your phone wasn't working. I was not at all happy with Julie's response. I doubt I will be using Gandrud collision for any repairs in the future because of my experience with Julie and the lack of detail for the collision center repair. After a few days picking up my car from the collision center, something didn't seem right with the left front tire. It didn't look perpendicular to the ground. I also noticed that my infotainment center screen protector was damaged and scratched. Had to have happened when the windshield was broken then replaced during the repairs by the collision center. Because it was not damaged before they worked on my car as I just installed the screen protector. I wasn't happy they didn't mention the damage and didn't tell me about it. I made an appointment with Ryan from service on March 20th to get it looked at. The camber was off from a bent strut. It was not corrected during the first alignment check, he did not know why. Thursday March 23rd Ryan was able to get me in and swap out the strut. The alignment still came that the camber was still off a little bit. Ryan had to order more parts. Now that the left strut has been replaced, I hear a humming noise in the left front of the car which used to be silent. Ryan had his mechanic take my car for a drive and the mechanic also noticed the sound. They replaced the steering knuckle and another part and would see how that affected the noise. Julie had to file two supplemental claims to my insurance company for the additional parts and service after repairs were supposedly completed. Finally, my car has been taken care of and it's no longer making noise and it's properly aligned. I don't understand why the replacement hub wasn't charged to the collision damage repair. Instead, it was charged to my extended warranty. What would have happened if I didn't have an extended warranty? The hub should have been replaced as well as the strut, steering knuckle, and whatever other part that was replaced the first time while the collision center had my car. It took me an additional three appointments, hours of waiting in the waiting room to finally have it straightened out and working as it used to. I was disappointed how the collision center handled everything. And I'm still left with a damaged infotainment screensaver. I just hope the frame of the infotainment center isn't scratched. Ryan had a great attitude and finally got my car back in operating condition. The replaced new left front tire has some feathering because of the alignment issue. Hopefully that won't decrease the tire mileage very much. The last visit because the left front was still making noise Ryan from service replaced the left front wheel hub as it was the last piece of the suspension. Fortunately, Ryan said they had it in stock and he was going to get it installed. I was happy I didn't need to come back another time for the part to come in. I asked why the alignment problem wasn't caught before and he didn't know why it wasn't. Thank you, Ryan. I'm glad to put this bad experience of the collision center behind me. Service manager Bris White texted me from the collision center if I wasn't completely satisfied with my recent visit on March 15th. I texted her back the same day with what happened and never heard back from her not that she would be able to do anything after the fact. I would not recommend Gandrud Collision center.
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June 2023 by Jair G.
I came here for the best service and peace of mind but was massively disappointed. They charged me 300 dollars just for looking at my car and stated that my car needed 4,500 dollars worth of repairs. I took it to another certified mechanic and was informed that my car was in great shape and didn't need the repairs Gandrud proposed at all. I tried to get a refund for the wrong diagnostic on my car and customer service was very rude during that process and wouldn't give it to me. This will be the last time I give them my business. I suggest you find another mechanic unless you want to get ripped off or lied to.
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May 2023 by Blia L.
These people are RACIST!!!! They will allow a racist manager named Chris Slack run around doing as he pleases for years!tiktok.com/@blialee91/vi…
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May 2023 by Michaela J.
I bought my traverse from Gandrud back in 2019. I put a lot of miles on it with my job, therefore I am there frequently for oil changes. I have also recently had to have service done on my vehicle and they were quick to get me in and out! I have always had great service with them and will for sure be buying my next vehicle from them again!
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October 2022 by Kelly R.
Screwed my kid what more can you say about a dealership that takes advantage of young adults JUNK
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July 2022 by Kayshia W.
purchased a car from here and the sales person Austin was extremely helpful. very easy to car shop and very nice service. I would recommend.
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May 2022 by Jesse P.
Went in to resolve an issue with the emission system on my vehicle. I was told it would take an hour to an hour and a half. After one hour, an advisor came to me to discuss any other issues and apparently they needed more time to diagnose the problems with my vehicle. I was told it may take another hour or 2 and they asked me if I wanted a ride home, which I agreed to. My main advisor told me that he would be back to let me know when and if the shuttle was ready. Another 2 hours go by and still no update or no shuttle. Finally I go up to the cashier to get some kind of update and then 30 minutes later my advisor finally comes up. He then asks me that "oh they didn't take you home?" Umm obviously not because I was waiting to hear if the shuttle can take me home or not. VERY POOR CUSTOMER SEVICE and communication skills. Been dealing with this dealership ever since I got my vehicle 3 years ago and never had this big an issue until now. The other advisor, she didn't even go over in detail the issues early on or to even mention that I had an extended warranty. This location is NOT professional and I would NOT recommend coming here unless you REALLY HAVE TO. They had no common courtesy or even an apology for putting me through this incident that could have been avoided.
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April 2022 by Ernesto Guerrero
Great customer service form the performance parts always willing go extra mile to help you keep doing great job!
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November 2021 by Kelly W.
The service department is awesome especially Chris M. They are always polite and thoroughly explain what was done and what should be done. We totally trust both of our vehicles with this awesome service team. Thank you all so much.
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August 2021 by Becca Haberli
Wouldn’t take my vehicle anywhere else for maintenance or purchase from anywhere else!! Wonderful team!
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July 2021 by Cathy Landry
I had a great experience at the express service department, kudos to Ryan for explaining everything to me that was done, I was very impressed and satisfied with everything...
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May 2021 by Ken S.
As a purchaser of an LS-3 E-Rod engine from Gandrud Chevrolet / GMPerformanceMotor.com: they are legit. Chevrolet seems to dictate pricing, but Gandrud was as low as anyone, shipping was FREE, and these guys were taking orders when other dealers were not. They were not good about updating me when the ship date slipped, but they were good about responding to my requests for order status. Be aware that any special incentive offered by GM must be requested to get it. Bottom line: I would order from them again.
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March 2021 by Joe B.
I had to bring my suburban in for a drive shaft problem and they fixed it and on budget. Shawn was my service rep and Matt was the mechanic and they did an awesome job . They are very knowledgeable and fair. I really liked how they remembered things that we had talked about in previous meetings. This was an excellent experience. Thank you to the whole Gandrud team
