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August 2024 by Lauren Helmbrecht
Downtown Auto is always attentive, efficient, and kind. I received a hand-written thank you card the last time I dropped my car off. I'm grateful to be a customer.
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July 2024 by William Ryan
If I could ask for help?.. Asa non mechanical man. Then find the ecumenical of beautiful garages!.. they take the best care of my cars. But, they are personable and helpful.
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June 2024 by Taylor Schmeling
Everyone was nice and made an expensive repair quick and easy. They exceeded my expectations by far, and I couldn’t have asked for them to better job
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June 2024 by Evan BeVier
My car broke down so I gave Downtown Auto Service a call. Not only did they tow it, but gave it a full checkup and uncovered everything that it needed. Friendly staff, highly recommend.
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April 2024 by C. Violet Meyer
When I broke down on the way to work, with axle and ball joint malfunctions, they expertly navigated my meltdown over the phone and directed me to the tower they work with, making my morning as painless as could be under the circumstances. Great service, reasonable rates, great communication, and would recommend their repair work to anyone.
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March 2024 by Alessandra Markowski
This place is great! I highly recommend.
I know nothing about cars but I knew something was wrong with my car so I took it to a place that didn’t feel right. So, I decided to bring it to Downtown Auto Service after doing some research. They delivered! From my initial call I was received with importance and Tyler definitely calmed my nerves and assured me they would help me and get everything done as soon as possible. When I went to drop my car off everyone in the front desk was so kind and caring. Great customer service!
When they quoted my car they called and explained everything in detail and sent it to me and told me to take my time to decide. No pressure which felt so peaceful. They truly had my best interest in mind.
After fixing my car, which was done super quick, they showed me everything they did and I ended up paying less than I was quoted.
My car feels so much better to drive. Im so glad I brought it to Downtown Auto Service. It’s obvious that they care about people. I will be back!!
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February 2024 by Courtney P
I have had such a rough week with my car and my boyfriend’s car and was referred to this company from a friend. Tyler spent 15-20 minutes on the phone with me after he was just about to leave for the night to troubleshoot solutions with me until I felt better and had a good idea on what to do next. He was SO nice and understanding. I felt good hanging up about a crappy situation and will be going to Downtown Auto from now on.
Oh, and I just got off the phone with my car dealership before calling Downtown Auto and the guy was incredibly rude to me so talking to Tyler after that was a breath of fresh air.
Thanks so much!!
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January 2024 by courtney pleasants
I have had such a rough week with my car and my boyfriend’s car and was referred to this company from a friend. Tyler spent 15-20 minutes on the phone with me after he was just about to leave for the night to troubleshoot solutions with me until I felt better and had a good idea on what to do next. He was SO nice and understanding. I felt good hanging up about a crappy situation and will be going to Downtown Auto from now on.Oh, and I just got off the phone with my car dealership before calling Downtown Auto and the guy was incredibly rude to me so talking to Tyler after that was a breath of fresh air.Thanks so much!!
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January 2024 by Jim Begotka
Downtown Auto with team members like Tyler and Jeff to compliment Aaron's (Owner) superb customer service and expertise was IMPRESSIVE!!As many other reviews state - fair prices and superb mechanical repair services to add to this impeccable customer care service.
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November 2023 by Jesse V.
Holy smokes do these guys rule!My car window was broken and it was a horrible day, I called and talked to Aaron Schmitt (Owner) and he said to come right in, he parked it inside his shop over night so it was safe, and got a replacement installed the next business day!I didn't file a claim even because the repairs were less than my deductible.Fast, fair price, cleaned up car well, and put my mind at ease in a tough time
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November 2023 by Adam Meyer
All around amazing auto shop! Great communication, very honest, and super fair on their prices. I went there for the first time with my Jeep Gladiator to have it looked at for a noise issue that I couldn’t diagnose. They were knowledgeable about the work they were doing and never gave up until they fixed the problem! Everyone there was super nice and helpful throughout the entire process! They went above and beyond to help me out and this is the only place I will ever trust to work on my vehicles going forward!
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November 2023 by Amelia Boylan-Knorr
Their staff is amazing. They're so friendly and honest. Their pricing is fair.I went in to have my timing chain checked out. They went above and beyond my expectations by checking out a few other parts of my car that they said could also "go" about the same time as a timing chain. The total cost to have these things looked over was less than $40!10/10 recommend. I even suggest them to my clients when they're having car troubles.
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September 2023 by Paula Wayulwe
Thank you so much for making my visit as transparent as possible. There seems to be a persistent perception that plagues the industry as a female shopper when it comes to auto repairs (mistrust). However, your ability to explain each step along the process made it easy to understand my repair and my quote. I always felt informed and never second guessed any decision I made. In the past I would've rather gone to the dentist than the auto repair center. I'm happy to have found a trusted auto repair center.Services: Air & cabin filter replacement
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September 2023 by Monica Wetzel
Each and every time I go to Downtown Auto, I am reminded how lucky we are to have this independent business in Green Bay. Their customer service is top notch, they are trustworthy and explain things clearly.
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September 2023 by Kelsea Osborn
These guys are awesome ?
Honest and trustworthy! I would highly recommend them for any of your vehicle needs!
