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June 2024 by Ken Petras
This Bank gave great personal service, when I was in a pinch. Went above and beyond. Can't thank them enough and will now frequent this Branch. Thank you Chase Bank Packerland!
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June 2024 by Va Meng
Drive thru window folks always seem in a mood. ATM always out of order. Every week and night its never available. Plus chase won't pay back non atm fees for this inconvenience. Most inconvenient chase bank ever. Not sure why this location is even open?
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January 2024 by Cody Maddox
No lights on in drive thru lanes when it's pitch black outside. Would be nice to see what your doing at the ATM while it's not accepting bills.
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November 2023 by Dajahnae Williams
Crystal Joski was extremely helpful ! I walked in the bank and spoke to a man in the front told him a little bit about the problem im having with a claim i filed and he immediately told me that their banker's probably would not be able to help me. I requested to speak with a banker still and was directed to Crystal. It was close to the bank closing, and she still went out her way to help me with my claim. I told her my problem and showed her my emails, my receipts etc. She called the claims department and advocated for me while speaking on the phone with them. She wrote down each transaction on paper and had the receipts to back it up and was able to explain to the claims rep where chase error was. The claims rep was giving Crystal and I a hard time initially, but he finally came around after Crystal broke things down for him serval times. She's got way more patience than me because I was so upset and ready to end my relationship with Chase if it wasn't for Crystal I probably would have. In the end of the convo, I received a temporary credit and left home so appreciative of Crystals help. Ive never seen anyone advocate and work so hard for a customer ever ! Unfortunately, weeks later chase messaged me on the app and removed my credit they clearly still had miscommunication because I had all the proof. I got tired of fighting with them because it seemed they only picked up or listened to half the problem. Im disappointed in Chase but Crystal's customer service will forever have an impact on me because she showed true, quality, good customer service. ! So MAJOR shout out to Crystal !
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December 2022 by Vong Huynh
I would say that the CHASE bank is a “SCAM” bank. On September 22th, I deposited money in the ATM here and on October 11th I received a letter that they closed my account (I don't know why they closed it), I called and asked them my money in bank account , they say gave it back to me , i waited 1 month i kept calling and they said there was no money in my account so they couldn't return it back , i deposited my money in the ATM , why did they say that and they didn't give me an answer, they didn't return my money back either. SCAM .
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November 2022 by Joe Crass
Very bad customer service and sometimes they hold checks for days, even after the other bank releases the funds...Alot better banks out there than this one
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July 2022 by Jacob Schmelzer
F Elon
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December 2021 by Nancie Pritchard
Absolutely NO customer service. On hold 18 minutes - then disconnected
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May 2021 by Lynn Waldron-Moehle
If I could give less stars I definitely would. I have been banking here for 15 years and used to love them. I understand the idea of fees and why they are necessary. But I haven't had a problem with being charged fees for NSF if the account was overdrawn less than $5 before. I get that I made a math error by $2.13. So now they couldn't charge an overdraft fee so they returned a payment for NSF of $2.13 so they could charge a $34 NSF fee. They apologized and refunded the fee but not before the other company charge me another $35 returned item fee. All this frustration for a math error of $2.13. So disappointing.
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May 2021 by Mark Lindstrum
Great people who are knowledgeable and friendly. I enjoy my time with all of the employees.
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March 2021 by Morgan Moodhe
My husband and I needed to change some things with an account. We called this location 4 times. No one answered. We called another location and asked some questions and they had said we could just go into the Bank and take care of it. The other location did say “Yes, the Packerland branch tends to have a lot of trouble answering their phones....”We arrived, met with a female banker. She was very rude and we felt very uncomfortable. She was not personable or friendly. Seemed to be having a bad day. We worked with Brian before and really liked him a lot!I was very upset about our experience at this location...then read the reviews and realized maybe we should have gone to another location!
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July 2020 by Sean Ebert
28 year business customer. Called to try to get PPP loan and was put to voicemail. I left message but never received a call back. Waited until second round of loans and called again but was told that they were no longer processing PPP loans. Called my local credit union and they helped me instantly. Just moved all account out of Chase. Chase is more interested in their big New York Business relationships than us little guys, ridiculously low interest rates, high fees. Just stay away from Chase, bank local.
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May 2020 by Krystle Gallagher
Apparent chase is too cheap to pay their reps to be open past 3 for people that actually work. They dont want to handle disputes & give money back so they make you mail in your fraud charges so they can say they never got them. They need to be reported for how they are handling things & how they actually breach personal banking information against the customers will
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April 2020 by Atomic Muffins
Wasted my lunch break trying to deposit a small amount of cash into my account, because I didn’t have an ID and this branch wasn’t the one I normally go to, they thought I was trying to launder money. Should have stuck with the credit union I banked at before. Thanks chase for wasting my time.
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November 2019 by Cheryl Weber
Terrible customer service...mobility issues due to injury. No drive thru. Previously told me they would come out to the car and take care of whatever I needed. Could not make a simple deposit today...terribke
