December 2017 by Snivy S.
This pharmacy is run by well-meaning, good people. Unfortunately, this pharmacy is so ineptly run, that you would do better at any other pharmacy. If your doctor fills out a prescription to be picked up at this store, PLEASE SAVE YOURSELF THE TROUBLE. Ask your doctor to avoid this pharmacy AT ALL COSTS. Let me give you an example of an experience with this pharmacy: 1) You call this pharmacy in advance to confirm that it received a prescription for you (after you give them your name and birthdate), that it has been filled out and is waiting for you to pick up; 2) When you arrive at the pharmacy to pick up the prescription, the person at the desk says that she "cannot find you in the system" (despite the fact that you have filled hundred of prescriptions at other CVS pharmacies throughout the country); 3) The person at the front desk tries to look for your prescription but cannot find it; 4) The pharmacist "finds you in the national system" but cannot find you in the local system; 5) The pharmacist eventually finds the correct medicine. Things look up, but... 6) The pharmacist says she cannot sell the medicine to you because she "can't find you in the local system", even though you're in the "national system"; 7) The pharmacist says that, in order to sell the medicine to you, she needs to first call the "HelpLESS Desk" (These are the pharmacist's own words - she said that she calls the CVS Help Desk the helpless desk because of how routinely useless it is). She hopes that they can (possibly) sort this issue out within one and a half hours, but she cannot guarantee that; 8) The pharmacist says that she hopes to call you before midnight(!!!) to let you whether or not they have resolved this issue. IF the issue has been resolved by the "HelpLESS desk", then she can sell you the medicine. In conclusion, this CVS pharmacy is apparently so poorly run that, even though the pharmacy has well-intentioned people, it cannot function like a normal pharmacy. If you value your time, DO NOT FILL PRESCRIPTIONS HERE.