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February 2024 by Tyler -
I'm sorry if this review is hard to read, it might be because I'm writing it on my still broken phone.... I called Saturday to ask about a screen repair for my phone. I was told they would have the screen in stock on Tuesday, quoted me $249 and quickly hung up. I was a little surprised by the lack of follow up or not getting my info for an appointment. So I called back later that afternoon to make sure everything was set, and was told no appointment needed just bring it in Tuesday.Tuesday comes around and I take off work early to get there by 3 (it closes at 7p) to give them plenty of time for the repair. I get there and I'm told the technician is leaving for the day and won't be able to fix it. I'm not thrilled with this, especially since I don't live just down the street. I'm told to bring it in the following morning. Again, no appointment made or information taken.So that's what I did, got up and drove in first thing in the morning. The manager was there, and I informed him of what had happened. Very little empathy shown for the poor communication from the store over the past few days then goes on to tell me the repair will cost $399! I was specifically quoted $249 and after telling him that he made no effort to make things right.Long story short. Buy your batteries off Amazon and get your phone fixed somewhere else.
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February 2024 by K V
Good customer service. Quick and easy. Got my AGM replacement for a good price.
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February 2024 by William Fiel
Parker did an excellent job fixing my phone the other day. The service was awesome and he was knowledgeable and friendly. Give that dude a raise.
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December 2023 by Tom Wiesner
Purchased a car battery that I was having trouble finding at other locations. Batteries Plus was very professional!! Easy to use website so that I was assured of a car battery that fit my car in advance of going there. It was nice to be able to schedule a time for installation so the store knew when I was coming.
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June 2023 by Terry Brienen
They had a hard to find battery for my golf cart
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June 2023 by David J Berg
Great customer service, great all around service! Check out the store on Main Street in Green Bay Wisconsin off of East Mason street!
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April 2023 by Tim Gantz
Great customer service and honoring the battery warranty!
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March 2023 by Susan Kathleen
Worst experience I’ve ever had trying to spend my money. He had left my phone right out on the counter and when I came back in store it was sitting for anyone to take. When asking about that he said it’s insured so who cares. Waited hours as he helped everyone who walked in the door after me. I even prepaid for my new battery upfront. After being yelled at and humiliated in front of another customer, I asked for my money back because I didn’t even ever get my battery changed, he said no way. Had to request a refund from my bank which I did receive. I recorded everything on my phone thinking he would act appropriately and to protect myself but he had no self control. I felt threatened. I would never recommend this place and won’t ever step foot there again.** Batteries plus- there is no resolution of this issue unless you terminate this employee. It is never ok to be abusive to anyone, especially while just shopping in a store just trying to spend your money for a service that I never received. He threatened physical harm to me. I was a retail store manager for years and would of terminated this employee immediately. I will never go back, and I recommend all potential customers to go anywhere else…especially women.** I highly recommend Smart Tech Wireless on Velp Ave in Howard for all your phone needs. The owner is very honest, kind and helpful. Got my battery changed on my phone right away, and I even bought another phone there for a really reasonable price. He gladly helped me and actually wanted my business.
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March 2023 by linda hafenab
Mike did a wonderful job fast and efficient knew just what I needed great job Mike thank you
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March 2023 by Heidi Neverman
I was able to get an immediate appointment for my cracked iPhone screen and then they fixed it quickly, accurately, and at a cheaper price than anywhere else I could find.
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December 2022 by David Komatz
I was running late with errands. Fortunately, store is open to 7 p.m. I was helped immediately and not only could they provide what I needed but they alerted me to a lifetime option on the product, something I was not aware of. I got more than I had anticipated thanks to their knowledge of the product.
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December 2022 by Joe Meyer
I have bought several batteries from Tanee and Michael and they have superior attitudes and are very patient. They are very knowledgeable! They are superior employees!!!!
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October 2022 by Renee Ouradnik
I had such a wonderful experience. I called for a battery replacement for my phone, they had the battery in stock, and were able to replace it right away. The salesperson was super polite and helpful. I wouldn’t hesitate to go back for other battery needs.
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October 2022 by Bill Molling
Tamee the employee that I dealt with at the Green Bay East location was extremely pleasant, knowledgeable and helpful when I was in the store. I would have no problem sending friends and family members to that location to deal with her.
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October 2022 by Harmony Scovel
Tanee was very polite and professional. Quick service! Very happy with everything. Thank you!
