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September 2023 by Becky Haen 'Suprise'
I have been banking with this bank when it was still Kellogg Bank, back when they've came out with their first TYME machine. Take your money where. It used to be such a well run establishment keeping their customers in mind whenever making decisions about hours and locations. So many of the convenient sites for their customers have been shut down while they're trying to save money. The downtown district here in Green Bay especially.There's no bank within 3 miles. Shorter hours and less staff make it really hard to get any Saturday business done on Saturdays. Just having a drive-through open in the downtown district would make life so much easier for all the small businesses that keep this town going.
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July 2023 by troy
The cardinal ln location has been extremely slow pretty much every time I have gone there. Today there were no cars in front of me in the drive thru, and it took at least 20 minutes to get a receipt back for a payment.The best location to go to was inside festival in suamico, which was even open on sundays, but of course they shut that location down.
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June 2023 by Tom Brabant
Always very pleasant people to work with
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June 2022 by m
terrible to get to talk to an actual person. i had to call main bank in downtown Green Bay. when i went to bank, both tellers helping drive ups - no one attending walk in customers. would not recommend this branch as they have no one to answer a phone or help walk i customers.
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September 2021 by Tom G
Associated Bank’s CUSTOMER SERVICE has been replaced with “NO SERVICE.” Sure, they are friendly and lots of smiles behind the teller cage. Beyond that they are onerous, cumbersome, slow, and only structured to serve the bank not the customer! It takes an hour to wire money which u lol sed to take five minutes. Their bank card no longer offers fraud or transaction protection beyond 50 miles from the bank! So if you order extra something using their bank card, and it doesn’t get delivered or it’s received totally damaged and the supplier won’t give you credit back, they won’t reverse the transaction like they did before. To add insult to injury, they now implant a bug on your software on your computer and cell phone and tracks everything you do and any place you go online. They then sell that information to anyone that wants to buy it! SAD!
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September 2020 by Diane Coyle
Personal banker is no way near a professional. Unable to answer simple questions on business and or accounts. He didn't understand WHY I would want to pay my morgatege off! Really he wanted me to keep my mortgage payments to use the tax write off???? What?? No I want to pay my mortgage off and Do Not want more dept. Or a C.D.=Certificate of Death! That pays less then my Amex money market.
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July 2019 by Chuck Pharis
Terrible !!! Learning how to do you job as a personal banker on the customer's time and to openly say I don't know how to do this...... And you manage personal finance's NOT MINE
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January 2019 by HB
I do not recommend this bank!
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December 2018 by Tammy P.
A great place to open an account! They helped me all the way through things! They opened my checking account, a few days later Sara, my banker called me to make sure I was understanding everything and to see if I had any questions. I then went back in and she helped me set up where I can pay my bills on line through the bank, what an awesome way to pay your bills! Associated Bank is a first class act, they are always making sure I'm ok with my banking or if I need anything and making sure I understand everything! This makes me feel like I can truly trust my money in their establishment!
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September 2018 by Lisa R.
I was forced to switch to Associated Bank after they took over Bank Mutual, who I had been with since 1987 and they were First Northern. I figured I would give associated a try, I will now be switching banks because Associated has so many fees and penalties it is ridiculous. They don't have as many options for checking or savings and so far I have experienced horrible customer service. I am going to update this review because I had a good encounter when Associated bank made sure charged to my debit card were legit, winning me over a little
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July 2018 by R B
Excellent customer service!
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November 2016 by faith powers
Everyone is Professional..and polite/caring and helpful.
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August 2016 by Nick Art
The atm is active 24 hours but the bank is no where near open 24 hours.
