Appliances in Green Bay, WI

“Michaela & Brycen were wonderful in assisting us today! Brycen was quick to fix an error a former employee made and is a great salesman. We ended up coming out with more items than we planned!”

“I cannot even begin to say how impressed we were with Mathu's! Woke up to a non-functioning refrigerator and the same day we called, Chris the service tech, came out to look at it! He was very personable, knowledgeable and up front with us. Unfortunately our refrigerator was unfixable but the excellent customer service we received from Collin and Nick in the store was top notch! We ended up buying a new refrigerator and upright freezer. The delivery process was fast and they made it seem easy! Overall, super impressed with the service and quality of this business. We will always be loyal Mathu's customers!”

“Was not a grand experience.
Sales staff was nice but the delivery was terrible. Two men in a unnamed truck arrived with refrigerator. Damage the hinges on the door and both doors taking them off. Drop the new refrigerator in the kitchen and I had an old one in the basement that needed to be removed.
They took the doors off of it and use their delivery straps to try to get it up the stairs for only10 minutes.
They bang it up against the walls damaging my paneling. Stained the carpeting and left some kind of chips in the hallway. One of which got stuck in my dog's foot. They told me that they could not get the refrigerator up the stairs. I asked them if they could use a dolly. I got it down there 15 years ago with a dolly and a friend. They had a dolly on the truck but they said they don't use that anymore.
They asked me if I wanted to keep the new refrigerator. They could leave the one downstairs put one in the garage and put the new one in the kitchen. I told him I didn't need three refrigerators and refuse to delivery.
Later I looked at my old refrigerator in the basement they had not put the door back on properly and lost spacers for the door hinges and broke a wheel on the refrigerator. That refrigerator worked okay it was just older. Now with the door's are unable to close tightly it does not cool down. So it is now useless.
I called Grand appliances customer service four times and basically got no results. I wanted to be compensated for the damage they did to my home and breaking my old refrigerator. That was a waste of my time they did nothing. It has been 3 months since the botched delivery.

In the 30 years I've lived in my house I have moved lots of things up and down the stairs. I've had no problem as long as I was CAREFUL. They should take responsibility over their delivery people. I will update this if I get any positive results.”

“Absolutely wonder service! Paul was just awesome. He is very knowledgeable and explained everything he was listening & looking for while troubleshooting our washer. Answered every single question we had. Could have gouged us for a new boot for our front loader but gave us a $3 option that should last 2 years or more. I would highly recommend you call them and would call them again!”

“Jed was great with helping me pick out new kitchen appliances. Very knowledgeable and experienced with appliances, he was able to answer all of my questions and was very easy to work with.”

“I am very satisfied with my experience @ Home Depot Bellevue location. Manager, Mel Wolfe offered options on my refund request & new purchase to replace it. Thank you Mel for your time & patience you gave me. Also, Chad for delivering my New Purchase to my home. Your Team effort was AMAZING!”

“Called for service on my walk-in cooler an hour before they closed for the day. The receptionist was uncertain whether someone could get here today however instead of leaving it at "uncertainty" she took the extra step of talking to the service manager to find out whether it could happen today or not. That was awesome. Hopefully when the technician gets here the service will be just as awesome. The pricing was reasonable as well.Edit: I still use these guys as my go to appliance repair. Absolutely stellar service.”

“They had everything I needed here as far as tools and supplies. I didn't have trouble finding anything with the available and helpful employeesGreat place to get what you need.”

“Cashier at the pickup desk was so nice to us . I didn't catch her name but our experience with her happened at June 13th around 3 pm. Also older man at milling.”

“Brought a car stereo in to return/ exchange only to find out I didn't purchase the protection plan so I was only left one option. Make an appointment to have it sent to Sony for path forward. So I purchased a new Kenwood and thought that was my path forward. After waiting my turn for a while at geek squad, he asked what it was doing. He must have felt my pain and took care of everything! Great guy and very helpful. Problem solved, very happy I went to talk to them..”