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December 2023 by Jackson Heiting
Was able to fix my issue in a matter of a few minutes.
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August 2023 by Manager Property
Fast, super friendly, smiles on employees faces, approach you the second you walk in their door, asked me a few questions, was not pushy or salesy. Definitely the best in and out experience with a brand new phone I've ever had in my whole life and I'm almost 70! Highly recommend!!
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August 2023 by Charles
May 2,2023:went into Verizon,and was sold two phones and 5G home plus internet by an employee(whose nametag said "Hayden" but whose real name was Andrew) who said that if we kept the home internet for 65 days,we would receive an Xbox series S."just wait for the email" he said.pretty cool I thought.Fast forward to today,august 5,2023:still no email,still no promo in the awful "my Verizon" app,so I try to contact customer service.they were not only not helpful,but also actively contradicting themselves.asked to speak to a manager.that request was ignored.she suggested I upgrade to the plan we already have so we can claim the promo we are asking for.i ask to speak to a manager.again,ignored.asked for the terms and conditions of the promo to be emailed to me.that request was denied.asked to speak to a manager A FURTHER 15 TIMES before a purported manager came to the chat,quickly followed by a second manager.i explained the situation to them,they responded in the same manner as the first CSR I talked to,insisting that we would need to upgrade to the 5G home plus THAT WE ALREADY HAD in order for them to escalate my chat(which is not how escalation works in any manner),and continued to tell me that I am on the wrong internet,also that the promo I was inquiring about didn't exist,and that I needed to go to the point of sale and talk to a manager.well,okay,I will.Got to the Verizon store;was helped by Chase,who was,if I am being honest,pretty awesome,despite the fact that I and my GF were rather upset.did his best to calm us down,tried what he could to help,eventually we decided to upgrade to the 5G home plus in an attempt to maybe get our Xbox,despite already having it.went home,still rather upset.Got home,dug through paperwork until I found the receipt from Verizon on May 2nd,clearly stating that we HAD signed up for the 5G home plus.back to Verizon,I guess.Chase seemed surprised to see us again so soon,and was puzzled by the receipt,but again,masterfully diffused the situation,did whatever he could to help us get this rectified,and was overall,awesome.It seems that what happened was that,although we left the store with a 5G router,three more routers were ordered for us,all 5G home plus,whereas the router we took home was not a "plus",thereby rendering us ineligible for the promo that we explicitly were signing up for.hopefully it was a computer glitch or an honest mistake,and not this "Hayden" character perpetrating some sort of commission-related scam,but I digress.we were told that it would take 7-10 business day to get a reply as to IF WE WOULD BE getting the Xbox that was promised to us,as the matter would be under review.So,in conclusion,we were sold a thing we did not actually receive(the 5G plus) by a guy wearing a nametag bearing someone else's name,then,without our knowledge or consent,that product (which we never received)was downgraded to a plan that did not qualify for the Xbox promo,which was the main reason we went with Verizon in the first place.then,when we tried to seek some sort of customer support,we were talked down to and attempted to be upsold by some very rude and uninformed CSRs and managers at a call center,then drove to the Verizon store,was treated kindly and compassionately by Chase,but not really helped that much with the matter at hand,drove home to find the receipt proving that I am not crazy and that a mistake was made on Verizon's end,drove back to the Verizon store,showed Chase the receipt,whereupon he promptly,again,and with the help of the receipt,did all he could do to help,and yet,there is still seemingly a chance that our escalation will be denied,which is INSANE.In doing some research this morning,it seems like quite a few other people are having similar problems and frustrations while trying to collect on this promo,which is just sad.verizon is one of the largest telecom companies in the world,yet they appear to be trying their hardest to keep from having to honor their end of the bargain.i guess I demand satisfaction,is a
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August 2023 by Alexis Brazil
This was an amazing visit. I asked a hypothetical question on how much a business plan for a restaurant would cost for a school project and Chase, a Solutions Specialist, set things aside to help me work though the problem, answering all my questions and giving me a lot of knowledge while my mom did her meeting for a new phone. It only took 5-10 minutes but it was extremely useful. Thank you Chase!!!!!!
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July 2023 by James Reynolds
Awesome place. Customer service is top notch, just switched over to them, the transition was quick and the cell service- awesome I always have full strength cell signal at all times. I highly recommend Verizon as a cell carrier!!!!!
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July 2023 by Tito Fliehman
I had a very easy and quick fix when it came to my broken SIM card and the worker Thomas was the best worker I’ve seen in awhile. 100% would come again (if broken)
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June 2023 by james thompson
I was a minute away from paying and Aaron decided to curse. As a professional in a professional setting that should not have happened ever. Was informed that accessories like charger cable was not included with the phone. When I went to a different Verizon store, I was told it does. Just not the brick. He also said that I couldn't charge the phone with the cable for more than 2 hours because it would cause the battery to become defective. This man was not completely truthful.
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May 2023 by Luc M
A huge thank you to Matthew the manager at the Grand Chute location, you have been great help!
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May 2023 by Julie Hellenga
I am visiting the area and I had some problems with my data plan which was outdated. I stopped in and Noah and the manager helped me get into a better plan, with internet! For only $18 more than my old plan! They answered all my questions and were very helpful! Great job to this team!
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May 2023 by Brussette
Made a appointment through the corporate and got to the store, no appointment they said. Made me wait for hours, worst company ever
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March 2023 by Brendan Hickey
Friendly staff and stuff like that but I have a problem though. My problem is why I can't get a free upgrade because I'm on prepaid and it's not far that ppl that's on prepaid account can't get free upgrades for a phone
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January 2023 by Jo Co
My experience with this location has been disappointing 9 out of 10The last time I upgraded, they said every line will only go $4 each a month with the new device upgrade. It went up $20 x 5 a monthI went back twice to try talk to the manager; they take my name and they make me wait; I’m done playing their gamesVerizon does not treat business accounts with proper appreciation
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December 2022 by hardikkumar patel
Kiara she is doing good job when i was there she helps me a good customer service there she showed us best plan for business too which i get a cheaper from another carrier i recommend her name .
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November 2022 by angel fausto
I went in with my wife on Veterans Day for my wife to upgrade her phone. I hope I remembered the names right, but Andrew and Sam helped us out. This Verizon was much more helpful than the one on Calumet St in many ways. Andrew helped my wife get the maximum return on her Note 10 for the new 22 Ultra and even helped me replace my damaged iPhone 12’s gyroscope through a free warranty that the other location told me I would have to pay to replace. The replacement phone came in the mail in 2 days and we sent the old phones back through UPS for free. He saved me over $200, and now with both new phones we only pay $10 more for her now 5G phone and my new iPhone. These guys were awesome.
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November 2022 by Joan Purdy
We were able to get in even though we didn't have an appt. We worked with James and he was great he helped troubleshoot my son's phone and ordered his warranty replacement. He also showed me where we could save on our plan. He was friendly, efficient and conversational probably my best experience at a VZW store.