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February 2024 by Laura Lindemann
Sarah Runkel and her teammates at Insurance Innovations listen, respond and support! I am SO grateful! I spent over 20 years with an insurance policy that I did not understand and an agent who barely responded if I asked a question. I thought that was just the way it was until I was referred to Insurance Innovations. The team has educated me, answered all of my questions and has gone above and beyond to respond to our growing family needs for auto and home insurance. THANK YOU!!!
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December 2023 by Cecile Duhnke
I am so pleased with Tim Chopp and his staff at Insurance Innovations in Grafton, WI. We moved our home and auto to Insurance Innovations earlier this year, then one month ago, my 19-year-old daughter crashed her car when she hit a deer going approximately 50 miles an hour in Mequon. Thankfully, my daughter was not injured. Adding to my gratitude is the fact that my insurance provider immediately jumped into action, providing her with a loaner car and got the damaged car into a body shop very quickly. The work on the car was done very thoroughly and no one would ever know that it had been in a major accident and the turnaround time was brief and impressive. Thank you Tim and staff for providing such a quality service!
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May 2023 by Jim Reilly
Sarah Lynn Runkel did a fantastic job of helping us work through two complicated insurance needs. She was patient and with us every step of the process, communicating with us regularly. We cannot speak more highly of Sarah Lynn and the work she and Insurance Innovations did for us. Would highly recommend.
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April 2023 by CRN Shipping
Tim, Sarah and the team have been instrumental in helping us to navigate complex world of insurance for both our business and personal needs- they make difficult concepts understandable and we're better able to make decisions. I've referred friends to them!
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May 2022 by Sabrina H
We just switched to Insurance Innovations and have been very pleased with the service so far. The staff are knowledgeable, courteous, and quick to respond. I’m happy to work with a local company and trust that they will fulfill all of our insurance needs!
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May 2022 by Dave Schultz
I just worked with Sarah Lynn on an issue that involved an underwriter. She was very helpful and professional.We're very happy with Insurance Innovations. Excellent customer service!
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June 2020 by Jen Agnew
Tim has been my agent for several years and has provided excellent service. My kids have been in multiple accidents and has always been helpful with walking me through the claim process and always very responsive when I reach out. I also appreciate that he is looking out for me in that he makes sure I have the appropriate coverage at reasonable prices.
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June 2020 by lori rudolph
I moved all my insurance needs (Business, Home and Auto) over to Tim Chopp at Insurance Innovations after I bought my business. First: I saved a good amount of money. (which everybody loves) Second: His knowledge and advice was greatly appreciated. Especially on the business insurance, being that I was a new to all the ins and outs of business insurance. He took the time to explain every aspect. His response time is very prompt, to every question and concern I have ever had. Thanks Tim
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June 2020 by Trent O
Insurance Innovations (Tim Chopp) has been our agent for the last number of years. When our family was growing and cars being added Tim was always available with his insight and how best to handle any changes that needed to be made. Tim responds to our calls in a timely fashion and reviews the renewal policies when they come in to see if any changes can be made to ensure the best policy for the best cost.
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June 2020 by Kevin Huber
Tim has been covering our specialty insurance needs for construction layout in the Chicagoland area for many years. He has always jumped to provide coverage on our challenging and face paced projects. Always going above and beyond to satisfy our clients needs.
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June 2020 by Gary R
The process to switch insurance to Insurance Innovations, Inc was very easy. Tim guided me through the process and provided different quotes. All decisions were up to me and I never felt pressured to make specific choices. Tim made recommendations that were very helpful and beneficial. I did have a couple claims, and that process was very smooth too. Tim initiated them and followed up throughout the process. I'm glad we made the switch.
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June 2020 by Michelle Zentner
We switched our personal lines of insurance to Insurance Innovations earlier this year. Tim spent time learning about our insurance needs, including our previous usage. He was able to use that knowledge to find us extremely competitive rates compared to the increase our current carrier wanted to implement. In addition, Tim brought to our attention a processing error by our prior carrier that resulted in a $1,000 deductible being returned to us! We look forward to having him quote on our small business insurance this year as well. Highly recommend!
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June 2020 by Jeff Bauer
I switched over to Tim/Insurance Innovations 4-years ago after 20+ years with American Family. At that time, Tim provided a thorough review of my coverage, suggested needed changes, and lowered my premium cost considerably. Since that time Tim has provided outstanding and timely service. Tim is very knowledgeable and works very hard to meet his client’s needs. I highly recommend Tim to assist you with your auto/home/umbrella policy needs.
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June 2019 by Jerry Craig
Very creative and easy to work with "digitally", I rarely (if ever) have needed to go to the office. Everything has been done on line or via email / phone calls. Best part is that my rates have consistently gone down with the company they helped me to find. With my previous insurance provider there was an increase at least annually and sometimes more often than that due to "overall losses" the company incurred which had to be shared among ALL policy holders (even IF I had no claims at all....). I would highly recommend Doug Hansen and Associates to anyone looking for good quality support and effective coverage.....(I can't guarantee rate decreases like I have experienced, but I can say that it is what I have experienced).
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June 2019 by Steven Reiss
Great customer service. Prompt and very through in details when insuring auto and home together. We got competitive rates and actually saved money with Doug's help. Highly recommended!!
