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July 2024 by J.L. Mendenhall
I know a lot of people on here complain about Nancy, and yes, she can be a little gruff, but that's just her exterior. I've been going here for years, and once she lets her guard down, she's really very nice and helpful. So, don't let the negative reviews form your opinion of her. And no, I am not a friend or family member of hers; I just don't like people judging her so harshly.
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June 2024 by Charles Butler
I love this pharmacy!! I actually forgo my local pharmacies to come here because the deals are so good and often the technicians and pharmacist are super delightful to work with informative. Jade is really sweet, & nice to work with, so is Nancy and Others as well that I’m forgetting their names but honestly, they’re all good!!!! I’m really thankful for the work that they do.
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April 2024 by Danielle Blake
I love the convenience of this location and the cost savings I get vs Walgreens. However, I will likely move my prescriptions. Nancy always tends to be the cashier to check me out when I go and get my prescriptions. This is probably my 10th encounter with her and NONE of those visits have been pleasant. Every time I head to commuter with nothing but mutual respect and she’s throwing things around, pissed off, and just incredibly RUDE. Honestly, not sure how she still has a job in the pharmacy, with her attitude she would be a better fit in the deli prepping food where she’s not interacting with customers. I wasn’t even done checking out yesterday when she was worried about the next person in line who appeared to be a return customer from earlier as she was yelled out “what do you need now?!” All while I was still checking out. She is not compassionate, she doesn’t care for the customers and doesn’t value very basic customer service.
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December 2023 by Google User
Zero stars for my experience. Called 2 times through the week to confirm they would have my meds in stock in Friday. Everytime they said yes, now it's Friday and they can't fill my script. No stock
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August 2023 by Jessica J.
I did it! I joined Costco! After much convincing by all of my Costco-loving friends, I'm now in the club. And hey $60/year for the standard membership (which is all I need), is way less than I thought it was going to cost. Bulk-shopping will definitely take some getting used to. You feel like you're spending sooo dang much (and you are), but because it's all in bulk, there really are savings happening. My husband and I were shook at our bill on our first trip, but had to remind ourselves how long all of the goods will actually last us. So far, we've really only gone for nonperishables. We're a family who eats majority fresh/whole foods, but there are certainly cases you need shelf items. We have a camping trip coming up and we got lots of good snacks, drinks, and frozen goods to bring along. I was pleasantly surprised by the great brand options that have quality ingredients (you gotta take the time to search for them though). It's important to me to eat cleaner, and feed my kids this way, so I was very happy to see this variety to choose from. We didn't venture much into the meat/produce section so we'll have to explore that in the future. As for other items on site, like household products, kitchen items, clothing, electronics, and appliances... yeah there are some stellar deals here. We noted that we'd look here for our next TV that we'll be in need of soon. Honestly, I'm really not a fan of the vibe/atmosphere of huge box stores like this, as it just feels a bit cold, dingy, and always packed with people, but that's just what you get when you're shopping wholesale... so I'll take the benefits over the negatives. Look forward to exploring more good finds during our future visits.
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April 2023 by Sara Burton-Cain
Nancy is so so so rude!!!! I don’t understand how she still has a job here. The rest of the staff is respectful
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January 2022 by Tracy K.
Everything is wonderful, well in stock, and always some wonderful ew goodies to be found. The parking lot is full but never crammed inside. Checkout lanes are fast.
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February 2021 by Megan Cvetan
This one star rating reflects the actions of one person at the pharmacy, not the entirety of the pharmacy. The main male pharmacist was very nice and helpful, but they have a cashier working at the pharmacy who has made me want to switch pharmacies.I went to pick up a prescription and the cashier asked for my name and birth date etc. she then proceeded to say extremely loudly so everyone in the surrounding aisles could hear what the prescription was and said it in a very condescending tone. After stating she didn’t have my prescription ( with the name of it, again, very loudly) she asked if it could possibly be another prescription name which she also said condescendingly and very loudly. This has HIPPA violation written all over it. If you are going to be a cashier in a pharmacy, you need to respect people’s right to privacy and you need to keep your judgements to yourself. I would assume even a cashier at the pharmacy should receive basic medical privacy training.. A colleague of mine when I told her what happened mentioned this older lady cashier had actually been the driving force behind her leaving Costco pharmacy as she did the same thing to her and pushed her to the point of tears. Why is this older woman allowed to continue???I will say the gentleman pharmacist asked me by the window for more information and noticed I was flustered and uncomfortable after my interaction with the older cashier and tried to offer an explanation of next steps I could take for working with my doctor.
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October 2020 by Just Be Honest, K.
I find having a membership well worth it. The staff, with the exception of the often rude, dense people at the front customer service counter, are always friendly and usually helpful when you can't find something. When I do end up with a defective product, they always take it back. The pharmacy is excellent. I wish they would discontinue the free samples; it's been so nice during Covid not to have that going on. One thing that kept me from joining for years was the memory of waiting forever in line at Sam's Club. While it can get busy at Costco on weekends, they do seem to move the lines fairly quickly. The selection is fantastic and I save quite a lot buying in bulk. The meat is by far much better quality than at grocery stores.
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May 2020 by Phillip W.
I just want to offer thanks again to Costco for staying the course on their Coronavirus response ... even as much of the rest of the country gets a bit wobbly. Costco's efforts include proactive social distancing for guests and employees, special shopping hours for seniors and special-needs folks, and giving priority access to Healthcare Workers and First Responders. We appreciate all these efforts, and it has increased the frequency of our Costco shopping trips ... notwithstanding the fact it ain't all that convenient here in urban Milwaukee! We will also continue to give the Costco in Grafton more of our business in the future as payback for their efforts.
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March 2020 by Warren D.
My first Costco! Even though it's been a solid decade of frequenting this location, I can't believe I never Yelped it!? Well, crossing that off my bucket list now. I really do love the wide variety of items and services that Costco has to offer. The number of cakes I've bought for work and personal events, groceries, home decor and textiles, and literal tons of food over the years, and getting a percentage back makes the trip all that much more rewarding. The single reason that I can't give my favorite store five stars is their utterly ridiculous policy about multiple transactions. I buy stuff for work on a regular basis and need a separate receipt for reimbursement purposes. But the grief I get from the cashiers, "You don't have a business account so I can't do that for you, it's policy" is outrageous. So to get around it, I do my personal shopping and then come back and do my work shopping. I get more steps in the process, but man does it burn me!
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October 2019 by Tim Z.
This tire center is just ridiculous. First, they don't know how to keep appointments. Second, once the car in is, no one person keeps working on it. I saw no less than 5 people working on it at different times over the course of 2 hrs, just to install tires. This is the most disorganized tire center in the history of rubber tires!!!
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September 2019 by M.E. W.
The whole purpose of filling out the cake form when ordering a cake is to let the cake decorator know what you want. When the customer writes on the order form 'no green leaves on the blue roses' and it comes with green leaves on the blue roses...then there is a problem.
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September 2019 by Viv P.
First costco in the greater Milwaukee area. It's a great location. Not as crowded as the Kenosha branch, and the people working here are very friendly. The pharmacy is also super, with great technicians who will take their time for you and still be nice. I did have a rude cashier completely interrupt my inquiry with a customer rep yesterday, at which time the rep began working for the cashier instead of finishing taking care of me. Rude! On both their part. There i was, standing between two workers who decided to just ignore me, like I was a nuisance. So awkward. I was pretty upset, but decided to let it go and talk to a customer service rep at the service booth to finish my inquiry. The girl helping me there was so much more knowledgeable and pleasant and kind, that I can forgo the rude treatment from before.
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July 2019 by Walter K.
bought tires,, and had a slow leak,,,, turns out i picked up a nail,,, they repaired it for free and in good time.
