Heiser Ford is a well-known Ford dealership located in Glendale, Wisconsin, serving the Milwaukee, Oak Creek, and West Allis areas. The dealership offers a wide selection of new and used cars, including popular models like the Ford F-150, Edge, and EcoSport. Customers appreciate the daily vehicle specials and the variety of financing options available, making it a popular choice for car buyers. Many customers report positive experiences with the sales team, highlighting the professionalism, friendliness, and knowledge of staff members. Sales consultants are described as going above and beyond to meet customer needs, explaining details clearly, and providing a smooth, hassle-free buying process. For instance, some customers mention receiving excellent customer service, with staff members like Megan and Peyton being particularly helpful and transparent. However, some reviews also point out concerns. One customer shared a negative experience involving a used vehicle that developed brake issues shortly after purchase. Despite assurances that the dealer would investigate and resolve the problem, no reimbursement was provided, causing frustration. Still, others feel confident in the dealership’s service department, praising staff like Craig for honest and thorough explanations during vehicle maintenance and repairs. Overall, Heiser Ford is recognized for its friendly service, knowledgeable staff, and variety of vehicles, although prospective buyers are advised to remain cautious and conduct thorough checks, especially when purchasing used cars. The dealership strives to provide a positive experience for both sales and service customers.
