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July 2024 by Alex Norse
I would bet the services are fine but it's hard to tell as they ALWAYS try to upsell people. Took my car to another mechanic after being recommended $3k worth of work from Goodyear and the other mechanic chuckled and said this location was "well known" for this sort of behavior. Got $200 worth of work done elsewhere and my car is just fine. I do not recommend this place to anyone.
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June 2024 by Sherika Dew
I've brought my car to this Goodyear location multiple times instead of the dealership cuz I thought it would be cheaper but the staff here don't seem knowledgeable about cars. Twice I've gone to them about issues my car was having and twice they misdiagnosed or failed to even do a thorough job in assessing the issues. Now I have to take my car to the dealership for assessment because I believe they'll actually fix the problem not do a quick cash grab. Seeing these reviews I regret taking my car here. I'll be looking for another mechanic with a more reliable reputation. This place isn't it and I'll be letting my family know to cancel their appts and chose elsewhere
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June 2024 by doug blackwell
As, I came into goodyear on port washington road in 2022. I met Kali & Tom very patient and diligent with me. Also, kudous to them for their service.
Thanks, P.S. This is a follow-up from my Goodyear review in 2022. I would also like to add Martell for his knowledge & humbleness also, the rest of the maintenance
crew.
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May 2024 by Muhammad Hasan
Charges a lot. They charged $165 for getting me the codes for check engine light, which I did it by myself with a small device. And, didn't fix the issue.
They over charge and try to sell services, doesn't require for the car. I checked with other mechanic.
I was a returning customer and I'm never going back.
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April 2024 by Jack Mutchler
When I called they said they would do custom alignments on my make and model, after driving all the way there I was told that they don't have the equipment to align my car, they don't seem to know what they are doing, I would take my business elsewhere
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February 2024 by Jerdine Newman
My Nephew is the manager and he makes sure all the customers are satisfied also he knows his stuff.
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February 2024 by Robert Schwalbach
They were very professional in their work and were excellent in getting me done ASSP at a fair price . Will go bCk .
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February 2024 by Alberto Robles
Wanted me to leave my rental to get a flat fixed and told me it would take more than 10 hours?? No wonder the reviews are so low that is insane
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January 2024 by Michael Kritner
On afternoon Sunday, I walk out of my apartment to see my tire is completely flat. I quickly throw on the spare and call Goodyear as they were the only shop in the area open. They changed the tire in about a hour while I walked next door to Culver’s for lunch. They even put away the spare nicely in the trunk. Great service.
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December 2023 by Spencer Kelley
Came in needing a simple tire patch and it was empty at 8am they said they couldn't get to my vehicle until 5pm. Like seriously something that takes not even 20min. Then went to midas right next door and the fit me in right away regardless of having an appointment.
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November 2023 by Tamara Williams
With two new tires and supposedly a wheel alignment my car is driving way worse than it was with a spare tire. Warning, find somewhere else to get your car done or be prepared for bad business practices.
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November 2023 by MR. Icechip
Had a flat tire told me to come back tomorrow.
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October 2023 by darrick person
No communication with Customers and no knowledge about car repairs
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September 2023 by Will Hayes Jr.
It took one whole hour to patch one tire on a scheduled appointment.
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August 2023 by Shu Jen Kao
I purchased and had installed four Assurance Weather Ready tires at Glendale (53217) location in December 2022. My problems started in the middle of April 2023 when I had a tire rotation and 4-wheel alignment performed at that location. I was called while my vehicle was being worked on to tell me a wheel stud was broken during the process but it would be replaced at no charge as they were assuming liability. I appreciated their candor, dismissed any further questions, and picked up my vehicle when the service was completed. (I never had wheel stud broken experience from all the vehicles that I drove.)During my next tire rotation and alignment on August 3, 2023 the service manager called to tell me several wheel studs and nuts were damaged and I should be prepared to replace them. He told me two studs and nuts needed replacement now and quoted me $175.00 per stud and nut set for a total of $350.Because I was surprised with the damage, I took the worn out nut to three different service center locations the next day, including another Goodyear Auto Service to see if I could find a better price for replacement. All three service centers told me the thread was worn out BUT it did not look like wear from regular use, but rather most likely from excessive human force (over torqued). I was encouraged by all to return to the Goodyear Glendale location as they should perform the repair at no charge or contact customer service at Corporate Office.I returned to the Goodyear Glendale location and spoke with the store manager (a tall guy). He questioned me whether I had any other service work done on my vehicle since the tires had been installed. I told him I had an oil change at the end of June at a dealer shop. Although he stated that shop could have damaged the wheel studs and nuts, he did agree to replace both sets at no charge and said he would put a note on my appointment details for my August 6, 2023 appointment.On August 6, 2023 I returned for the studs and nuts replacement and the service manager (before working on my vehicle) insisted there would be a charge for these repairs. I asked him to call the store manager for clarification, as this is not what was agreed to the day prior. From their conversation I could ascertain they were still trying to shift blame for the damage to the service shop that had done my oil change. After back and forth between the two of them they eventually agreed to perform the replacement at no charge. I left my vehicle at Goodyear Glendale and was picked up to have lunch with friends. When I returned to pick up my vehicle after about two hours and I received the invoice I noticed only one wheel stud and nut were replaced. When I questioned why both sets weren't replaced the service manager became very defensive towards me and again told me the following: the service shop mechanic could have done the damage during the recent oil change appointment; my vehicle is 20 years old (actually, it is a 2014 model); everything wears out and nothing lasts forever because cars have lots of plastic parts these days and moisture damages these materials; and he cannot replace something “about” to wear out for no charge (although he did not explain why he would have replaced both sets if I was paying, as two sets were found by this Goodyear location to be damaged).This experience has left me very frustrated with the Goodyear Glendale location, from the incompetent initial tire installation (in hindsight, lug nuts were obviously over torqued) to the continued denial of accepting responsibility by both the service manager and store manager and further, casting blame to the service shop that had done my oil change.I am very far from being a happy customer and concern about the safety of these wheels and nuts while I am driving now.
