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August 2023 by Tracy I.
Iv been working here 3 years and still have major problems going on with the store director and several managers who constantly talk badly behind employees backs and hr has done nothing about it
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May 2023 by L Gaz
This pharmacy has the absolute best customer service around!!! Glad we moved from Walgreens and Costco!!!!
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May 2023 by Laura Gazzana
This pharmacy has the absolute best customer service around!!! Glad we moved from Walgreens and Costco!!!!
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January 2023 by C Z.
Horrible customer service in the deli department. Prices are worse since Kroger took over. Price gorging is in full effect. They are constantly out of named brand products but they conveniently have their generic brand always available.
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December 2022 by Doug C.
Tasteless store brands, under staffed deli. Parking lot is accident waiting to happen. Enter today and no, not one shopping cart or even a basket available @ BOTH entrances. It's 330pm = folks getting off work, going to work, seniors all trying to beat a pending snow storm and last minute Holiday buying. Every isle had pallets, not singular, PALLETS of product, blocking everyone. This store is outdated, and gross. Krogers needs a reality check. Recommend going to Kwik Trip, before returning this pit.
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May 2022 by Doogerexpress T.
@ 2pm today, with only 1 cashier line open, there were 7 individual customers with full carts, all seniors, in line behind us. 2 additional full cart customers, ahead of us. Additionally on either end, the auto checkouts were backed up with customers with 1 or 2 items, yet jammed back 5 deep. Don't mind bagging my own but on a day like today, somebody better start discounting my bill, when Pick n Save/ Kroger causes the problem. They also are playing games with pricing by offering "additional" savings if you use their app coupon. NEWS FLASH. not everyone has a smart phone. NOT EVERYONE always has their smart phone on them. Finally, exiting the store. There sitting in front of a monitor, is the Assistant Store Manager, who sat there through the entire checkout mess. If you can't provide the service and people to work, then pack it up, get out of town. Spoiler alert. there are still thousands of self sufficient seniors who will take their cash elsewhere, my family included.
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April 2022 by Larry S.
Zero stars if I could..this store is a dump..poorly lit..shelves are empty by noon ..meat dept has mostly lunchmeats.. chicken???rarely.. ground beef? Good luck..Poor selection..bagger stands around listening to ear buds clueless that a customer purchase is on the belt..please Kroger..just shutter this store
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October 2021 by Iryna Stadnyk
Responsive, knowledgeable, and caring staff. I would recommend them to everyone who is in need of a very good pharmacy.
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August 2021 by Scott Peterson
Quick and friendly
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October 2020 by Steve D.
Produce is not fresh. Their rotisserie chicken was too rare to eat. Long slow lines at checkout.
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October 2020 by Brian Kirsch
Too many folks without masks, no employees really say anything either...
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May 2020 by Mary B.
I have placed 2 Pickup orders today and last week that they've messed up. The first order required 3 phone calls totaling 30 minutes and 2 additional trips to the store to get everything straightened out. But I thought I'd give it another try. When I saw their text saying they did not have my flavor of coffee creamer and no substitutions were offered, I called and requested two different options of the same brand and wad told this was no problem. Unfortunately when I came home, I discovered they had substituted a different brand of creamer at a much higher price and that the bananas were overripe and bruised (see picture). I called to explain the situation and was told I had to bring the creamers into the store to receive a refund and exchange. I explained that I was in the highest risk category for Corona and was not comfortable doing this because half of the customers were not wearing masks. While the clerk was apologetic and polite, she insisted this was the only way even though they have my credit card info. I will not be returning. Their mistake and I should risk my life!
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February 2020 by Patti B-bop
I think this Pick N Save has come a long way since switching over to the Kroger Brand. Many of the Kroger Brands are a better value than the competitors. I also think the store is a lot cleaner and better organized. I didn't always like shopping here and would often to go competitors, but now this is my first choice. Prices on most food items are very good, especially if you get their coupons. I do think the meat dept needs some kind of upgrade. Even though they have butch
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December 2019 by Kristen Quirk Lahr
I go into the store 2pm on a Monday all the vegetables are removed and the deli meats are removed. There is a ton of workers cleaning. I asked if I could get any deli meat they said no... I asked why they were cleaning - was state coming or were they fined ? did not get an answer. Never shopping here again. Be honest with your customers.
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September 2019 by Morgan W.
I understand customer service jobs are not fun - I have worked many of them. People can be very difficult, and a lot of people in the industry are not treated well by customers. With my understanding of the industry, I am always very pleasant, and am never one to complain over an expired coupon, a long wait...etc. That being said, I am very disappointed in the basic customer service skills at this store. I find that a lot of the employees are just flat out rude. There have been many times where a checker has been ringing me up, and not said a single word to me. One time a young girl blatantly rolled her eyes when I walked up to her lane, and immediately shut her open sign off. Another instance, when I was at a self checkout - I inquired to an employee about a coupon not scanning for an item I had - she looked at it and said "you need to buy 2." (I only had one) I realized my mistake, and I apologized to her, smiled, and said "my mistake" - without saying a word back she handed the coupon back to me and walked away. Again, I don't expect to be treated like royalty, but the last several times I've been in this store, I have felt like an inconvenience and a burden to the employees. I try to be as pleasant as I can to everyone I encounter in the customer service industry, and I try to be understanding that bad days happen - but I'm beginning to get very frustrated with this store. I will not be shopping here anymore.
