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“Had an issue with my banking app and went in and spoke with Erica. She is so welcoming, knowledgeable, patient and helpful. Then, I needed her help the next day and she personally reached out to help me again. Her kindness was so nice and I recommend her anytime! Thank you Erica for your greatness! I sincerely appreciate you and your service.”
“First of all, the staff at this branch are all national treasures and should be protected at all costs. I love them all so much. Every time I come in, it’s always a pleasure and I leave smiling. They’re thoughtful, kind, and overall amazing people.”
“The people working here are so kind, considerate, professional and it truly is a delight to go in there. Each and every time I go I have a wonderful experience. Just went today around 2:00, exemplary service. Great job!!!”
“Being an older guy I often lament the lack of service in this new age. Yesterday I was pleasantly surprised with the level of service Wendy Herrera displayed in helping me with an estate matter. I am not a customer, I wasn't buying anything, really purely a servicing transaction. Yet she and BMO Germantown showed me a level of service that I don't even get at my BMW dealership! Thank you Wendy!”
“Been a customer for about a year now. So far it has been a much better experience than Chase. My only problem is that a coupe times a year their Mobile App & Online Portal wont work due to updates. This past weekend it wasn't working from Friday-Monday Afternoon. During this time you can't check your balance, deposit checks, or move money around at all. It's a minor inconvenience, but could be catastrophic under the wrong conditions.Their customer service however is very good and loan process is easy. Nothing but good things to say about LCU other than their online banking not working a few times a year.”
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“As always, whether in the drive through or inside, my experience at Bank Five Nine in Germantown is a wonderful experience. Everyone is so helpful and friendly. I always leave feeling well cared for and appreciated.”