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October 2023 by Jeri Marsolek
Movers were very careful and professional. Could not have gone better.
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August 2023 by Robyn Theriault
We booked Jake's Moving over a month ago as soon as we received the closing date on our new house. Jake went over all the details and said he'd call to confirm everything 7 days prior. We did not receive the promised call and have left 3 messages over the last 4 days, and no one has responded. This morning we were left scrambling to find a new moving company just days before our move, which is not the stress we needed with buying a new house and moving. Would absolutely not recommend.
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August 2023 by K Mashak
Amazing job. Moved us 100 miles. If you had a bad experience, you didn't have Tyler. Ask for Tyler. Amazing!
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April 2023 by jessica land
Jakes moving and storage team showed up and moved and packed some of my 3 bedroom apartment in just about 2 1/2 hours. Jake was very good with calling to follow up and providing earlier dates should they be available. They came with plenty of boxes, shrink wrap to protect my things, and truck big enough to move it all in one load. My items were being moved into a storage y it and they unloaded the items in a very orderly fashion. I was able to just sit in the car and keep my son busy. Moving is always stressful; but jake and the guys made it easy! I will be calling them back when I’m ready to move again.
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December 2022 by Bogy B.
Jakes Moving and Storage failed. He contracted with us in early August to move us out of our three-bedroom home into an apartment with extra furniture stored in his storage container. The following activities occurred that resulted in his failed move;1. He estimated the move would take a day to pack (only took a 1/2 day), a day to load and day unload. This estimate occurred after he personally walked through ever room and viewed all furnishings. His estimate was $200 an hour to move and unload and $240 an hour to pack. His bill was at least twice the estimate even with additional fuel surcharges, insurance and an assortment of additional charges tacked on. In discussing my moving outcome with others who have used his services, underbidding seems to be a prevalent strategy. 2. The furniture we moved experienced much damage. It was promised on the onset that fragile or sensitive furniture would be wrapped or covered for protection. The move started with this promise but by mid-day expensive, fragile items were thrown into the truck unprotected. For example, every living room lamp we owned was broken, lamps that we ordered specially to fit into our home's décor. We have pictures to document the depth and extent of furniture damage experienced in the move. The promise to cover walls and floors was at the very best minimally performed. 3. We contracted to rent storage from Jakes Moving and Storage. Jake suggested we put our storage items into one of his containers. My initial reaction was positive as I assumed it was smart to store furniture in a container as it would make the eventual later move less costly and more efficient. When we visited the container, we were shocked. The container was an old rust bucket sunk in mud filled with mites. When we opened the door, it brought tears. Our household furnishings worth $1000's of dollars was in shamble, as can by proved by the many pictures we took. Our furnishings were insured for thousands of dollars yet shoved into a dirty old container stuck in the mud at twice the rental fee of comparable storage. We expressed our disappointment to Jake. We asked him to move our furnishings to another storage warehouse, he refused. Subsequently we hired another mover along with three personal U-Haul visits by my wife and myself to complete the move. 4. What I have shared is my experience with Jakes Moving and Storage. I do not recommend Jakes Moving and Storage.
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October 2022 by Katrina Proszek
Still waiting to hear back about a storage to rent
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October 2022 by Jerry Krajewski
Excellent people!!
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August 2022 by Jen W.
Outstanding. These guys saved us from a disastrous move. First of all they arrive early so be ready. Our group of movers had so much energy plus had fun doing the job. They knew the timeframe they needed to get everything done and informed us of things along the way. They work their tales off every minute all day long! Jakes quote was spot on, which I changed because I thought I knew better. We did need extra people, we needed the extra truck plus extra hours. I can't saw enough about those totes. Clean and ready to go. We started with small amount (again because I knew better?!) We ended up with over 200. I have used Jakes to move my Mothers things as well. I wouldn't use anyone else. Thank you Jake!
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January 2022 by Russ Ford
Jake is a real professional in the world of moving. He and his crew made a very difficult move of 2 large wardrobes to the 2nd floor of my home. The move was performed flawlessly with no damage whatsoever to the furniture or to my house. He was on time and on budget. We would definitely hire Jake again for any of our future moving needs.
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October 2021 by Brea Veldboom
This was the worst customer experience I’ve ever had. I have never written a bad review in my life, but no person should have to go through what I did. Late to arrive, trucks not big enough (and not what I was verbally told when contract signed), late to empty the house that closed (because they had to wait to unpack a truck into new house a d go back because there wasn’t enough room in the trucks). Movers were wonderful, poor guys, albeit not masked, per current mandate. After an initial glowing meeting with the owner (where I now realize his quote was verbal), expected a “this is how we will fix this” call, nothing, when I reach out about my complaints
Hours before payment due, argument, no apology. Bill then came back as 2200 when quote was 1200. No solution.
I can understand mistakes happen, but remedy them, don’t say “Im sticking to my guns”, that’s not how you run a business. Provide email with a copy of the contract to your customer, put things in writing (and if you screw up admit and fix it), build trust, allow your community to support you, if only you would provide the services you offer.
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October 2021 by Ryan Hesselberg
Great experience
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October 2021 by Chip Ecelberge
Don't think too much of them at this point, I contacted them several days ago and yet to have heard back from them.
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October 2021 by Amber Valley
Let me save you some time and tell you this is the best moving company in the area! I had a negative experience with La Crosse Moving Co so was hesitant to hire movers again but after using Jakes I’ll never use anyone else. Jake is super personable and responsive with fantastic customer service. He supplied us with 5 movers to go from a 2BR to a 3BR so the job was done in 4 hrs flat. When we unexpectedly had to bring carpet to our new house the movers even stopped off to pick it up for us. They showed up on time, were polite, and efficient. I noticed they had good attitudes, concise communicators, and worked so well together as a team. I really don’t know what we would have done without them. Go ahead and hire them -you’ll be impressed!
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August 2021 by Lori Murphy
I was quoted $1500. Job came to $3500. An entire bin of heirloom Christmas ornaments was dropped and 2/3 broken. Snagged rug, had an entire box of China/crystal smashed to pieces. A cord was ripped out of a brand new $4000 massage chair. When Jake himself came to assess damage I was told he would make it right. Chair chord was fixed and that was it. When I called about the rest of the damage I was told there would be no restitution because I didn’t haul the 2 boxes of broken glass to their place to be ‘weighed’ even though Jake never told me to do that while he was looking through the boxes of broken crystal/China/ornaments. Yet he showed up at the end of the moving job to make sure he was paid the $3500. $2000 OVER QUOTE. His wife was worse to deal with than Jake himself. Unprofessional and dishonest from start to finish. I’m surprised this company is still in business.
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July 2021 by Alex Burk
Jakes Moving did an excellent job for me. They showed up on time and took care of all my belongings. Also provide me with storage services. I highly recommend Jakes Moving and Storage for any moving and storage needs.!! Thank you, guys, for an amazing experience.Services: Furniture assembly
