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March 2024 by Kelly M.
The only good thing was the cake decorator was will to add to my order. I place an order with the baker at the 27th location in Franklin WI for a cake and 48 cupcakes for my mother's 75th birthday. When I arrived to pick up my order no one was in the baker, so I went to get the manager to help. She said she'd be right there to help. I waited for 20 minutes and no one came. It actually took a total of almost an hour to pick my per ordered baker. Which was order 3 day before minus the 24 added cupcakes. The morning baker ladies were nice and help me out, but this walmart has gone down hill. I think I going to switch to shopping at Meijer.
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November 2023 by Red R.
Never answers the phone. I been calling everyday trying to get information for the past week with no answer and if they do answer their very quiet and then hangs up, this Walmart is not that busy to where you can't answer the phone for 5 minutes that's your job so do your job.
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November 2023 by Harley N.
Thank goodness they are starting to remodel and make this location nicer. This place was (and still is) very sketchy to go to. People stand outside and always solicit something. Shelves always empty or random things thrown on the shelves. I actually started getting my prescriptions sent to me so I didn't have to go inside this store anymore.
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October 2023 by Felicia E.
I come every Friday to cash my check. The customer service Is supposed to be open at 7. None of the employees know how to call a manager. Then a manager finally comes out to talk to me the employees call me like a dog by Whistling instead of walking up to me. The manager Kamani is the definition of lazy. The employees said the service desk will open at 8 because they are short handed. The manager Kamani said 11 because he has more important things to do. He couldn't give me an answer about helping me after I explained I work overnights and just need to cash my check before going to sleep. He didn't want to help nor try to call another store to make sure someone could help me. I try to give this company chances but Walmart is definitely going down the drain with customer service. The manager Kamani just walked away. .. I guess that was the end of the conversation. He said you have a phone to call. No wonder why the store team members are the way they are because there managers are trash. It the post that he wouldn't put any effort and just gave a poor attitude like I wasn't a customer. Do better Walmart this store is trash. The only person nice is Toya she should be a manager instead. She knows how to talk to customers.
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June 2023 by Kay F.
This is the absolute worst Walmart in the universe. I thought Racine's walmart was bad. Why is there Noone cleaning up the parking lot. It trash. Hire a retired person to go around and clean the lot. We waited in the Ammo section and used the call button, went to customer service twice and said they would page, no page. A rep went to security to see if they had a key for the locked glass case, no one was there. There was a girl in the back walking around on her phone and she had her vest half off so no customer would think she is working. We tried to ask her a question and just shook her head no. Walmart has no respect for customers or thier own store. I will be canceling my app also because of this. Do not shop there, disgusted. No veteran parking also. Geezus.
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February 2023 by Vince B.
Someone stole my identity and ordered a TV to be piked up at this store. I caught the transaction and tried to call the store to stop the thief. no one answered at any department for over 30 minutes! Maybe the thief works there...
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January 2022 by Evelin R.
Yup did a Walmart pick up and order got delayed over an hour so i canceled it and placed an order for the following day and AGAIN gets delayed two hours and currently here over 20 mins waiting to pick up my order. I call and they just answer and hang up
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August 2021 by Nick S.
Absolute horrible experience! Someone was robbed in the parking lot. The bathrooms are filthy. Staff absolutely clueless to what’s going on. Veronica Wright store manager DO BETTER!!
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February 2021 by Kim M.
This one is terrible. I had to pick up an item that wasn't available anywhere else. Stood in line at the service desk only to be told that I had to use an automatic check-in scanner (the guy literally called it a "checker thing" and pointed vaguely off in the distance). I asked a worker at the start of the line if she could help me and she said "NO! You just push the buttons!" There was one woman in the produce department who helped me find some items. She actually walked me over to them, which was nice, as this was the first time I'd ever been to this Walmart and was at a loss as to where things were. I made sure to thank her, as I know retail is lousy work and I appreciated her taking time out from stocking to help me. As for the other two, oh well, what do you expect from Walmart, right?
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October 2020 by Bob Z.
Myiana is a very rude employee they have there. I'm shopping minding my own business when she cuts in front of me, and blocks me from passing by taking up the whole aisle and walking very slow. I was going to let it slide but then she stops for no reason at all in the middle of the aisle just to be petty so I turned into another aisle and she's mad doggin' me as though I was providing bad service and being rude to her! I see her later strolling extra slowly down the aisle looking down as she is texting on her phone. It's a shame that she doesn't care about how she appears when on the job and acts like she is in school with a bad attitude.
