-
March 2024 by Abdurrahman Musa
Horrible customer service unallowing me to cancel my membership.
-
March 2024 by Aaron Marjala
Great location, friendly staff and a very clean facility. Keep up the GREAT work!
-
February 2024 by Rony Muthiraparampil
Good trainer led programs
-
December 2023 by Rawan snobar
very racist facility and they won't let me cancel my membership, they have been scamming me for months i will sue them
-
December 2023 by peter troia
Signed up for a membership and promised things verbally that were left unfilled or that I could have if I paid more. I believe this was done intentionally. Left totally feeling scammed
-
December 2023 by Nikola Peric
Biggest scam ever. Was signed up for myself and a complete stranger because the staff don’t pay attention to anything. And then when my agreement finished I was still charged for another 5 months. Gym is super small and some of the staff members are just rude and don’t care about you. Stay away and go to another gym preferably one with a locker room at least.
-
October 2023 by Jason Romens
Needs to get wipes instead of paper towel and a spray bottle. Doesn't disinfect as well as wet wipes like all the others I go to have, just a suggestion. Could have a few more equipment as well.
-
September 2023 by Alex Zitske
Descent gym and location, but anytime something breaks it takes MONTHS to get it fixed. Tanning bed, cable machines, doesn’t matter what it is it won’t get fixed for a long time.
-
July 2023 by Brandon Clarke
All of the trainers I’ve talked to are super nice and so easy to get along with and the place is always extremely clean. It’s a very comfortable environment to hit your new fitness goals.
-
May 2023 by Katherine Coates
Gym is a total scam especially when they tell you they’re running a free trial . You can’t even make a complaint because the owner refuses to answer your call and keeps sending you to his terrible stuck up manager monika.
-
April 2023 by Jordan K.
this is the WORST gym. I signed up for my brother, and it has been the worst experience. it is so unbelievably hard to cancel this membership. I do not recommend getting this membership. you cannot cancel in person and it is extremely difficult to cancel online.
-
April 2023 by Bryttney Norton
I’ve been going to this gym for over a year and tried canceling my membership due to moving. I did not get any reply for a month & a half and have been calling constantly and struggling to get anywhere will cancelling this membership. I have called the club about this situation as they have a third party that deals with billing & cancelling memberships. They told me they would talk to upper management and get back to me and never did. It should not be this long of a process and this difficult to cancel a gym membership. Also the gym bathrooms are always very dirty which is ridiculous for the price we pay monthly.
-
March 2023 by Best Smoke LLC
Signed up for 7 day free trial to see how the gym is before I commit to anything, upon showing up at the time they asked of me the lady claimed I’m nowhere in the system although I was sent a text message when to arrive… Then I was told that the trial wasn’t actually free with no strings attached and that I was to essentially pay for the membership after the trial… very sneaky business practice and felt like a bogus car dealership type thing, walked out and went elsewhere ? waste of time
-
February 2023 by Carly Laurent
Customer service and personal training personal provided skewed and calculated services. Personally felt manipulated into membership, sharing personal contacts info and buying into additional personal training experiences. Shared vulnerable life details about being a college student and needing to be strategic with my money and time, and I felt the trainer used this information against me and manipulated me into a “more suitable” membership (still extremely pricey- $180 per month) I left the gym feeling extremely disappointed and used. I am a genuinely kind and understanding person and have never left a review like this before, but hope to help others the negative experience.
-
September 2022 by Anand pandya
This place is a total scam. They run this 7 day trial period scheme on their website I enrolled in and they got me in for Franklin branch but when I go in there they say they don't have that trial period thing but they can do a 15 day guarantee period where in if it doesn't work for me they can cancel it. Now when I try to cancel they won't refund my money which was $100 and I was not informed of any of this while I was signing the documents. My question is 1. Why your website won't tell be that you don't have 7 day trial at a particular branch? 2. Why I was not informed over the phone of the same and requested to come down there? 3. Why I was not informed that I will not get a refund after your so called 15 day guarantee period? 4. What is the meaning of guarantee period that I won't be charged a cancelation fee??? I can cancel my subscription anywhere before a specified date in a month and nobody charges cancelation fee. This is a total rip off. This is my experience, think twice before considering this place. You are welcome.
