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December 2023 by Emily S.
I have been going to Griffin Ford since 2015, when I started my first vehicle lease. I would recommend this dealership to others, as the prices are reasonable, and the customer service is excellent. Pete has been helping me from the day I walked in the door through my most recent visit to purchase my lease. This time around, I also received great customer service from Kay in the Accounting Department, who was helpful and did a nice job of explaining things to me. I will continue to come to Griffin for service on my vehicle, and the employees in the service department are friendly and helpful as well.
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November 2023 by Barb C.
Do not bring your vehicle here for service. My husband brought his F150 here to have the coolant flushed. Later that week he noticed there was a puddle of coolant under the truck. They told him to bring it back so they could fix "their mistake". He brought it back and the service advisor informed him that the tech that worked on his truck probably had to apply a lot of force to the coolant elbow and that's why it's leaking. They then proceeded to make us pay for the repairs for the damage that they caused, because it wasn't drivable with the amount of antifreeze pouring out of it. We were stuck and had to pay the almost $500 for the damage they did. Horrendous service department and customer service. We will be contacting Ford. This is a 2014, low miles, Florida truck that's never seen salt. Thought we were being proactive for its first Wisconsin winter...alas we unknowingly trusted it to untrained amateurs and trusted the name Ford on the building meant quality. We were SO wrong!
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July 2023 by Meng Z.
Jacob is an excellent and extremely patient sales person that have prepared the cars we wanted to look at ahead of time, made a well explained test drive with us and most importantly, helped us knock out and block buster deal for us for just one visit! If you are shopping for ford or any other car, this is the place! The people here are really nice and you won't be disappointed for any reason to be here.
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October 2021 by Adrian D.
Ended up paying $125 for diagnosis , and I received a paper saying all the symptoms I described with the receipt. Are you gone tow the car out? I said no, I'm gone change the battery myself, and I'm gone drive the car out. I see on the receipt that you gone tow the car. No, no, I received threats over the phone they gone tow my car out, and impounded it...
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August 2020 by Ashley N.
The staff were well educated, kind, flexible, and so easy to work with! My car was fixed promptly with no charge due to the warranty. I was given a very detailed summary of the work. I will definitely take my car here again if any repairs are needed!
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June 2019 by Kyle R.
A few weeks after I got home (500 miles from Griffin), I had a problem with the car and the team at Griffin took great care of me when they really didn't have to. That was another great sign of how they take care of customers - thanks Griffin team!
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April 2019 by Nadine W.
Well Freddy, I have to say your service staff is awesome! I have worked with most of them, but have a special rapport with Christian. Wonderful service rep! Also waiting to make good on my plans with Denny for a new/newer vehicle; a newer Edge or Lincoln equivalent? I hope!
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January 2018 by Christine D.
Just brought our new F150 at Griffin. Great place to deal with. Dustin met us as we were looking at trucks. Wonderful sales person----no pressure. We looked at various dealerships but didn't feel the comfort we did with Dustin and the entire team at Griffin Ford. I would recommend them and we will be back for our next vehicle.
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November 2017 by Matt B.
Good place to get service on non-Ford or Lincoln vehicles. I have been getting my 2004 & 2005 Toyota Corolla(s) serviced here since 2015. Their $39.95 Works package with synthetic blend oil change and tire rotation can't be beat. Whether I have asked for valet service or waited for my car, they have always adhered pretty close to expected service time. Additionally, they have good coffee and comfortable chairs.
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October 2017 by Aaron T.
My wife and I went in to look for a new car and found the staff was more than helpful with all the questions we had. The salesman spent a good 2 hours with us. When I came to the paperwork and the pickup of the SUV the co-owner was present and did every to make us happy with the sale. Freddy even gave us the show and tell of the new car to make us understand the in's and out's of the car. Great Job to all the staff and thank you.
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August 2017 by Kerri B.
Horrible experience. Spent several hundreds of dollars in parts. They kept giving us the wrong parts so finally used the VIN number and still got the wrong parts and now they won't refund our money for the wrong parts.
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July 2017 by Michael H.
Havill-Spoerl (Griffin) Ford makes buying a car a breeze. I was in and out the door in about 2 hours. No high pressure sales tactics. Will go back again.
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January 2017 by Chad W.
Great car dealer. Honest and straight forward. I would recommend them for all your car needs.
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October 2016 by Jon P.
Call for a appointment. Got in the next day. Service was done in very little time. Happy with the service. Plus the free cookies.
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February 2016 by Cheryl V.
Thanks to the entire crew at Havill. My Ram pickup truck has had virtually all its maintenance done here. The service department staff is honest and priced fairly.
