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December 2023 by Emily S.
I have been going to Griffin Ford since 2015, when I started my first vehicle lease. I would recommend this dealership to others, as the prices are reasonable, and the customer service is excellent. Pete has been helping me from the day I walked in the door through my most recent visit to purchase my lease. This time around, I also received great customer service from Kay in the Accounting Department, who was helpful and did a nice job of explaining things to me. I will continue to come to Griffin for service on my vehicle, and the employees in the service department are friendly and helpful as well.
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November 2023 by Barb C.
Do not bring your vehicle here for service. My husband brought his F150 here to have the coolant flushed. Later that week he noticed there was a puddle of coolant under the truck. They told him to bring it back so they could fix "their mistake". He brought it back and the service advisor informed him that the tech that worked on his truck probably had to apply a lot of force to the coolant elbow and that's why it's leaking. They then proceeded to make us pay for the repairs for the damage that they caused, because it wasn't drivable with the amount of antifreeze pouring out of it. We were stuck and had to pay the almost $500 for the damage they did. Horrendous service department and customer service. We will be contacting Ford. This is a 2014, low miles, Florida truck that's never seen salt. Thought we were being proactive for its first Wisconsin winter...alas we unknowingly trusted it to untrained amateurs and trusted the name Ford on the building meant quality. We were SO wrong!
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July 2023 by Meng Z.
Jacob is an excellent and extremely patient sales person that have prepared the cars we wanted to look at ahead of time, made a well explained test drive with us and most importantly, helped us knock out and block buster deal for us for just one visit! If you are shopping for ford or any other car, this is the place! The people here are really nice and you won't be disappointed for any reason to be here.
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October 2021 by Adrian D.
Ended up paying $125 for diagnosis , and I received a paper saying all the symptoms I described with the receipt. Are you gone tow the car out? I said no, I'm gone change the battery myself, and I'm gone drive the car out. I see on the receipt that you gone tow the car. No, no, I received threats over the phone they gone tow my car out, and impounded it...
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August 2020 by Ashley N.
The staff were well educated, kind, flexible, and so easy to work with! My car was fixed promptly with no charge due to the warranty. I was given a very detailed summary of the work. I will definitely take my car here again if any repairs are needed!
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May 2020 by Barbara J. Hunt
Friendly, efficient and good service, especially in the Parts Department and Body Shop.
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March 2020 by Lauren Kienbaum
Had recall work done on my '13 fusion, they did amazing work. Great service. Then just bought a '17 fusion from them last week after totaling my car. Dennis was AMAZING at helping us. I could go on and on about the customer service there! Everyone from the sales people to the techs, everyone was amazing through the process! Will be back if we ever need a different car!!!
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March 2020 by John Pedrick
Worst customer service out there. Changed the oil on my 2017 F250 diesel at 55,000miles. Mind you the truck has a 60k powertrain warranty. The oil pan is leaking which No One told me about what so ever. I found this information hand written on the 3rd page of the invoice at 10pm later that night. Called them the following morning at 7am asking why no one mentioned this issue. They told me the tech comes in at 1pm and i’d receive a call back. They never even called me. This truck cost me over $52,000 and they act like i’m a huge burden when i bring it in. NOT the service i expect to receive. Hope they make some changes in staff. I’ll never come here again. Hell i might even buy a chevy after this experience
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December 2019 by June Jarach
They do an amazing job on your car Maynard is the best
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June 2019 by Kyle R.
A few weeks after I got home (500 miles from Griffin), I had a problem with the car and the team at Griffin took great care of me when they really didn't have to. That was another great sign of how they take care of customers - thanks Griffin team!
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June 2018 by Travis Kirtley
Special shout out to everyone Mike and I met at the dealership! What a great car buying experience! It’s been fun sharing the trip back to California in the GT500 with you all! Thank you again and you will be at the top of my list of dealers I recommend!
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January 2018 by Christine D.
Just brought our new F150 at Griffin. Great place to deal with. Dustin met us as we were looking at trucks. Wonderful sales person----no pressure. We looked at various dealerships but didn't feel the comfort we did with Dustin and the entire team at Griffin Ford. I would recommend them and we will be back for our next vehicle.
