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May 2024 by Gail Scoates
Anthony was extremely helpful and explained things thoroughly! I am very pleased with the service he provided and so far...after 2 hours....I am equally pleased with my phone.
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March 2024 by Lindsey K.
If you plan on passing away, make sure you cancel all things Verizon first. Tried taking my mom off the account (as the main person and her plan/phone) and they kept me on the phone for 10 HOURS. I was literally on the phone off and on with them from 10 AM to 8 PM before I finally called it quits because it was going absolutely nowhere with no progress in sight. Their customer service employees are very rude and offer no real support or help. I'd have a better conversation with my now dead mother compared to this staffing. Absurdly disappointed and will never come back to this company. Don't plan on passing away ever if you're using this company. They'll want you to still pay for the dead person AND want to talk to them
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February 2024 by Jeovanny Moreno
At first an employee there added so many lines to my account without notifying me, it took over a month and the guy ends up quiting than fixing what had been messed up. When some of the guys found out I had been screwed over hard they went above and beyond to fix this issue that they had nothing to do with. My bill is now fixed and I couldn't say thank you enough for these guys at Verizon that made things right.
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January 2024 by Traci W
Stopped in to upgrade a phone - learned we would need to buy out an existing contract in order to do so - while pondering that the young man working suggested that I should add two "e-sims" to my account - basically fake lines - that by having more lines on the account the cheaper the bill would be. He said I would see a reduction on my bill of $20 per month. I asked what the catch was and he insisted there was no catch - that he and his regional manager have found this loophole that they are extending to many customers. I asked about activation fees and he assured me that they would be waived. We didn't go ahead with the phone upgrade that night as we were informed that he didn't actually have any phones in the store - other than "dehydrated piss yellow" (his words, not mine) for a color. A month has gone by and my bill this month has increased by $105! ($70 in activation fees and $35 in taxes and surcharges on these dummy lines!) so much for a reduction! I have been scammed out of $105 by Jessie and his regional manager and I am not impressed! I would strongly advise going to an actual Verizon store and steering clear of this place. (although the guy I spoke with tonight when I was in there trying to resolve this was very polite and helpful to the best of his ability... but he wasn't able to undo Jessie's fraud!)***UPDATE - I was contacted by someone from Victra and they informed me that they are looking into this and provided me with a credit on my bill - which I am able to see - so I give them a positive mark for that... however - the night I was in the store someone that I know also came into the store - he couldn't help but over hear what was going on with my account, the 'fake' lines and the hassle... which caused him to check his account when he got home that night... and guess what!! His family also had two "e-sims" on their account! He had no knowledge of them, how they got there, why they were added.... you guys really need to investigate Jessie (and maybe others) but people are getting scammed left and right from this business!
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January 2024 by Joseph Shreve
Thank you so much for helping my girlfriend and I with her new IPhone 15 Plus (Pink) she loves it!! We greatly appreciate Alex staying late to help us way past his shift. Outstanding !!
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January 2024 by Gabrielle Mueller
You want to be screwed over and lied to? Well go to this store. The employees here are useless and do nothing but lie and deceive you. After setting us up on the wrong plan, loosing our trade in devices and over charging us for set up fees, they did nothing to fix they issue. The idiot that originally helped us was moved to another store where I am sure he has continued to screw more people over. The managers knew he was an issue and even admitted we weren’t the first people he had done this too but did they do anything to fix the issue? No they did not. In fact they continued to screw us over and lie claiming they were doing “everything they could”. We will NEVER set foot in that store again and I recommend no one else does either.
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December 2023 by Jodi Burich
Do not use this store for your Verizon needs. I experienced utter incompetence and, what I feel, are deceitful practices. I went in for three new phones and initially agreed to an additional two watches and tablets because I was told they were promotions and the costs were minimum. That was not the case. After 3.5 hours in the store, the employee ended up adding the wrong phones, adding extra e-sims, having additional not-needed phones and watches being sent to my house, incorrectly noting the capabilities of the watches, incorrectly saying there would be no fee for the phones, said he would discount the accessories by over half and would remove the activation fee - which never happened. He even added a Get-and-Go service and insurance that was not asked for or needed, at a high cost. He did not provide a paper bill but said it would be emailed. What kind of office cannot print a bill or at least let you see a computer screen? After emailed, the first bill would have been around $1000 and my monthly bill would jump from $165 to over $450.The next day I went back and returned everything and picked up new phones and watches. I spent another 5.5 hours at the store and later found out again he misinformed me again; the watches would not be able to be used as a stand-alone phone line. And again he added additional e-sim lines. I had to get issues corrected at a Verizon corporate store and another independent Victra store (another 4 hours). I was informed that Matt, the business manager would call me - never called. Later, I was informed that Jonathan, district manager, would call me - never called.I spent additional hours on the phone with Verizon correcting my account. I should have walked away from this store when, while waiting, several people came in with issues of overcharges, charges added that they did not expect, and issues with multiple devices being added to their account. I should have seen the pattern. I have been with Verizon for a long time and like Verizon. But, I do not recommend this location, 1159 E Johnson St in Fond du Lac. Go to a corporate store.Matt or Jonathan - I still welcome a call to discuss my experience in further detail.
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November 2023 by Kimberly Gardin-Lewis
Alex is a new hire but he shows a lot of potential and promise, i have super high hopes for him! Everyone there is very patient and polite and work hard to provide the best help ☺️
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November 2023 by Steven Corgiat
The place was very busy. The young man, working alone, did an excellent job of multitasking.
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November 2023 by Raymond Victorell
As long as my phone doesn't see a corn field my phone works. Good customer service overall.
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October 2023 by Raye Marie Steffes
Jessie was very patient and helpful. We had to replace a phone and he made the experience as painless as possible!
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October 2023 by Sally Ruback
Staff were extremely helpful and patient.
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August 2023 by Alizabeth Thelen
Was turned away when trying to upgrade my phone due to "the store closing in about 30mins"
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July 2023 by Bryan Walthers
Please send me a receipt for my $225 purchase
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July 2023 by Dale Knoll
Great service.
