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“I lost my phone and the lady at the store help me track my phone. She was helping me over the phone trying to help me track my phone. Unfortunately I was not able to get to it on time before some got it. I return back and she helped me get all my information back to my new phone. She was amazing!”
“Jay is a hand and foot above most people with his exceptional customer service skills and problem solving. He has been a huge help for me to get my services for ATT internet. I would recommend him to anyone dealing with issues and opening new lines. Amazing customer service and great atmosphere, highly recommended.”
“Johnny and izzy are the best! Came in to upgrade my phone and johnny was very patient and knew exactly what i was looking for. Izzy bundled the accessories that she knew i would need. Awesome service i will be referring my friend and family!”
“My child got locked out of her phone. After going to the other US Cellular in town and being told there is nothing they could do. I went to this one and the person there figured it out within minutes. Natalie was excellent to work with she got us in the phone within minutes of being there. Will definitely go to her from now on.”
“My Samsung went crazy the other night, the assistant would not stop talking and the phone locked up! So instead of throwing it thru my window, I went to this Verizon store, arriving just before close. There was a nice young man working, named Jack. He took my phone and figured out how to shut the assistant up! And how to get my phone working again. And figured out how I could use the speech to text again, plus he did this quickly! I have always been able to figure out phone issues, but not this time! The last update Samsung did is horrible. So, Jack saved my phone ( and my) life. Patient, kind, and very intelligent is i would describe Jack. Which now gives this Verizon store a very high rating! Thank you, Jack!”
“Dealing with spectrum is so frustrating. It doesn't matter if it's by phone or in person it is very irritating. I went there in person and the person helping me was condescending, arrogant, and the atmosphere there was just all around uncomfortable. The other employees acted as though they were being put out having to do their job. Smh . Tell me why I have to be billed separately for my phone and Internet when it's a package deal .??UPDATE?? I went to spectrum again today. A much better experience Aydon was friendly, knowledgeable, and in less than 20 min I walked out with two new phones. He was a pleasure to work with. The last person I worked with was there again today and I overheard his customer service and I am grateful Aydon was the young man who helped me. Thanks Aydon for the "beautiful" experience. I will be specifically asking for you if I have to come back.”
“Visited the W. Johnson location today to inquire about my monthly payments on my cellular service plan . Mr. Jesse Lunde looked at my account and saved me a considerable amount of money in my upcoming payments. Highly recommend this business.”
“I spoke with Jeffrey the store manager there. I had a medical need to switch my new phone out. I walked out initially unhappy with the solution. But he kept at it and found an extremely satisisfying resolution. I also was able to get the new phone at a more local to me store whose staff was great too. Now I have the tool I need for my new medication management. Thank you tmobile!!”
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“Anthony was extremely helpful and explained things thoroughly! I am very pleased with the service he provided and so far...after 2 hours....I am equally pleased with my phone.”