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February 2024 by Ashley Burg
Installed my battery from a different store for free... I'd say that's amazing customer service! Thanks Brandon.
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January 2024 by Sheryl Domke
Brandon was immensely helpful on Monday, January 8th, 2024. It was the day before we were going to be getting snow and on Friday, January 5th I was at Menards and the locking mechanism on my trunk broke and would not close. A wonderful gentleman at Menards was able to tie my trunk down. I stopped at Advanced Auto Parts hoping there would be a quick fix to avoid snow going into my trunk. Brandon looked up the part that would have to be used to fix it. I could not afford the cost so he offered to come out and take a look at it. Within less than a minute my trunk was closed! He showed me what to do if I had any further problems until I can afford the part. He was a Godsend! I have worked with him before when I needed new windshield wiper blades. He is very helpful and extremely nice!!! I greatly appreciate what he did for me! He is a great asset to your company! He is a very caring person and please don't ever let him go from your company!
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January 2024 by Louie Hernnandez
Best people best service kind and friendly
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December 2023 by Jack Taylor
Brandon was a god send today with helping me get into my car after locking myself out. I actually went to the wrong automotive shop and when I got to advanced, they let me know where I was going and as they saw me struggling to get my car door open, they came out and helped open my door and even helped me put a new battery in my controller. Highly recommend to anyone who is looking for phenomenal service. Thanks again Brandon!
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December 2023 by Lance Neighbauer
This was my local go-to store for auto parts for a long while until I noticed the employees (including the manager) congregating and standing in the doorways of the building to smoke and vape. They never even bothered to move when i needed to enter the building through the rear entrance to dispose of my used oil. I called to politely inform them that such practice is illegal so they wouldn’t get in trouble. The guy on the phone i talked to didn’t introduce himself so i dont know his name, but he laughed at me and gave me attitude. I decided after that interaction i would take my business to the oshkosh advances, as i try to remain a loyal customer! When i drive past on johnson street however, i still see those guys hanging around that door, smoking!
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November 2023 by steven cochenet
Had to return a part. There was a younger lady behind the counter. She had an attitude from somewhere. When she addressed me I felt very put off by her gruff demeanor. I would say she lacked all customer service skills in that encounter and literally came off as incredibly rude. I won’t be buying parts there because I do not wish to deal with that person again. We’re out here getting pissed and stressed working on vehicles in our driveways. We don’t need someone giving us an attitude when we buy parts on top of it.
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November 2023 by Matt Russell
Amber V really goes that extra mile! She is an asset to Advanced Auto Parts in every way! I had an issue with a faulty part that required a complicated solution and she was able to make that happen! Problem corrected 100%!!! Thank you Amber V!!!
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October 2023 by Marissa Roberts
I do not know much about cars period, my brake light was out and my husband is gone during week for work so I went to advance and Brandon was super helpful finding what bulb and then offered to put it in for me. beyond thankful as I had no idea how to do any of this, Just shows he will always go above and beyond for his customers. I will be going back there for all future vehicle needs. Thank you again Brandon!
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October 2023 by Shawn Hunter
Brandon not only helped me troubleshoot a headlight issues after a simple bulb purchase, there was an accident at the intersection and he immediately rushed over to offer any assistance he could. This was the most memorable Advanced Auto Parts visit in history. God bless you Brandon.
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September 2023 by Jackie Lindsey
Absolutely awful experience with this store. They refused to refund an item we purchased from them, even though they have record of that purchase, claiming it was not their part. The part we bought from them crapped out in 3 months and we had to drop $700 to get our vehicle running again. They supposedly have a 1 year warranty.They have been nothing but rude to my fiance and we are down nearly $400 because they refuse to take the part back.Will never recommend their store. They sold us a broken part and then belittled my fiance and refused to honor their warranty.
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September 2023 by Brittany Halle
I was looking for a leveling kit for my husband's jeep gladiator. I had no clue what I was looking for or what I needed. I gave all the information to Brandon. He explained the difference in kits that I could go with. I decided on my kit and ordered it. After a couple of days the kit was in and I could go pick it up. I was so happy Brandon made it easy for me to find and get!!! My husband got it installed and couldn't be happier!! Thank you so much for your help!!
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September 2023 by Rebecca
I can not say enough about the exceptional service and information provided by Brandon! Absolutely above and beyond! Thank you for helping and teaching my daughter about what is needed to keep her car running effectively.
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September 2023 by Ludvig Von Nordland
The manager here is awesome. He goes out of his way to be helpful!!
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July 2023 by Remi Taff
I've been on a hot streak of losing gas caps for a solid year. I came in and the GM of the store, Brandon, came through and hooked me up with a tethered gas cap to hopefully end my woes of being capless. Massive shout out for going the extra mile and installing it for me right away. I really appreciate it, and I will be back! (Hopefully not for another gas cap)
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July 2023 by Nunya Bidness
I was on a motorcycle road trip thru Fond du Lac on Friday evening when I broke my air ride suspension. Saturday morning I went here to see if they could help me rig something temporary to finish my trip. Erin Marko spent over an hour fabricating an adapter that he mounted to my bike. We tested it and it worked well enough for me to complete my trip. When I tried to tip him he refused it and asked only that I leave an honest review on their website! This isn't the first time that I've had a breakdown, it comes with the territory when you ride motorcycles. Every time I've broken down it's been an auto parts store that helps me get on my way. I'm beyond happy with everything Erin did to help me out on a Saturday morning. I will always use Advance Auto Parts as my first choice for parts from now on. Again a big Thank you Erin Marko for going out of your way to help get me back out on the road!
