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December 2023 by Nikki Miller
Get a notification your prescription is ready, wait in line for 20 minutes, and it’s not even ready. Come back the next day and it’s still not ready. Had to leave for a vacation two days after that and they still didn’t have it then. Went a week and a half without meds.
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October 2023 by Phillip Armstrong
Slow service. Rude employees. One followed me around, obviously thinking i was stealing. I have autism, so i take a bit longer to make decisions. One could argue that is DISCRIMINATION.
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September 2023 by Michelle Aguilera
Terrible at communication
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February 2023 by Google user
I had an appointment here for my flu shot/booster before Christmas and the staff and pharmacist were very friendly, helpful, and the appointment was pretty quick. I recommend filling out your paperwork online ahead of time to expedite the process!
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January 2023 by Madeleine Hacker
I had an appointment here for my flu shot/booster before Christmas and the staff and pharmacist were very friendly, helpful, and the appointment was pretty quick. I recommend filling out your paperwork online ahead of time to expedite the process!
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December 2022 by Meegan S.
Completely incompetent pharmacy staff. They have messed up orders, lost filled prescriptions more than once (including a controlled substance), and promised to fill orders but failed to do so.
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November 2022 by Alex King
Prescriptions are always late: 1hr or more wasted every time a prescription is filled here. They send the notification that meds are ready for pick-up. We wait in line for 15-20 min to pick them up. We are turned away because at least one prescription isn't filled. They tell us to come back in an hour. We come back in an hour. We wait 30-45min because now it's one of the busy pick-up times. We are turned away because at least one prescription isn't filled. They tell us to come back in an hour. We tell them no, fill it while we wait. We get the meds after another 30min wait because they can't fill and label a bottle. Add time travelling to and from Walgreens 2 or 3 times.
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November 2022 by Will G.
Unbelievably incompetent staff. They mess up my basic prescriptions every month and I spend hours every time trying to straighten it out for them. I genuinely believe Walgreens hires the worst of the graduating class to staff their pharmacies. According to some folks at a large nearby healthcare IT company, Walgreens pays the worst so they can't attract decent talent or enough talent which makes sense. I moved everything over to SSM Health and haven't had a problem since. CVS also was excellent until I was forced to Walgreens b/c of insurance. SSM is a bit out of the way but they can mail everything over so I don't have to spend time explaining to pharmacy "professionals" how to do their jobs any more. Super easy to move everything like refills over. The new pharmacy you choose simply takes care of it. No need to contact your doctor or anything. Treat yourself to less pain and find a new pharmacy today!
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October 2022 by Charlotte Crandall
Everyone here is very nice and does a great job. They were really efficient when I got my flu shot and COVID booster and they always answer all my questions. A bit short-staffed lately but doing really well under the circumstances.
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September 2022 by james madison
Drive thru is hopelessly slow
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November 2021 by Connie M.
Liam in Photo Dept was awesome help with photo cards! Not too busy to answer tech question.
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April 2021 by Kay Kay
I have had issues in the past with my prescriptions, some wasnt their fault others were directly their fault. They wont do certain things here that other walgreens will do so that can be frustrating. However the past few months I can't complain things have been smooth all the way around... Hense the 4 stars ?
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December 2020 by Sarah F.
We moved to Fitchburg about 6 months ago and so had to move prescriptions and find a new place for all the meds. This location is our go-to and they also fill pet medical prescriptions!I order through the app and do refills that way, but whenever there is an issue, I call and someone resolves it, which I can't say for other Madison-area Walgreens locations. This week, I had a refill that ran into an "error" and someone at the pharmacy fixed it and had the refill ready in under and hour. Great!Also, we had our passport photos taken here and they were printed right away. It was really fast and easy and the employee who took our pictures was fun to talk to.
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December 2018 by Timothy S.
This store has gradually become a leech on society. They provide convenience but their prices are higher than others in the area and they o run out of certain beauty supplies. Now that I have learned that they artificially lower the valuation of their stores to shift taxes onto their neighbors and are big supporters of the GOP power grab in Wisconsin I will be taking my business elsewhere.
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August 2018 by Nancy B.
Tried to send accolades for 2 employees working at Fish Hatchery store, Madison, WI today, 8/25, 2:00 PM: cashier and floater/beauty supplies. Websites were unusable to contact anyone at the store or corporate by email to send recognition. Experience at the store was excellent and the employees should be commended. This evaluation is for contact options.
