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July 2024 by Shari Filsinger
Having lost my phone in the river I was worried I would not be able to get my same number. The service at the Fitchburg location was by far the most professional of anywhere. I was able to not only to keep my number but get a discount plus get all my contacts transferee from the cloud. Wyatt was beyond knowledgeable and professional. So grateful for the help I received.
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July 2024 by Kristy Nichols
This was the worst service I have ever received in my life. My phone would not work for the entire weekend, so I went back after the weekend to cancel my account, and return gizmo watches. I had to pay a restocking fee for the watches after the salesman was the one to open the watches, not me. A month later, they are still harassing me saying I owe money. Do not go here!
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July 2024 by Shawna Wells
Sarang is amazing!!! As someone who also works with the public, I appreciate it when someone is able to come at a problem with empathy and creative, solution-based problem solving. I came into the McKee Rd store hoping to work out an issue with my 5G Home internet order which I had been struggling to fix through chat and had been getting text messages from random (seemingly personal phone numbers) from the Middleton store where I picked up the unit originally and the first person I spoke to here was very nice, explained the weird text messages, tried to get us entered into the queue to speak to someone, and seemed open to having us discuss the issue I was having with an associate. The second person we spoke to (who was trying to get us re-entered into the queue?) we had communication issues with. I interpreted information I was given from Verizon one way and he was trying to tell me the way it was supposed to be interpreted instead of trying to see things from my side — and when I say he was trying to tell me, I mean, he was actually trying to tell my male-partner who is not the account owner and I finally had to call him out on actually needing to look at me, the female account owner who is speaking to him and who ordered the internet service to begin with. Finally we spoke with Sarang, he was incredible!! Easy-going, understanding, completely understood why I was there and he had a solution right away. Normal eye contact and normal conversation. He went over all the details of what we were doing to fix the issue and I was given a head’s up that he may text me with a seemingly personal (but actually work) number to follow-up on whether we need help setting the internet up. Literally if I carried cash around at all, I would’ve given this guy a tip!! I’m so grateful for his help and glad that we landed with him to help us resolve this issue. Please be sure to treat Sarang as the asset that he is and also include a shout out to the friendly person who greeted us initially, I missed their name but they had blond hair. Thank you!!
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June 2024 by Mark Fairchild
Awful customer services, was literally told to call customer support because they can't explain why 4 brand new phones won't connect to 5G. How am I supposed to call after you take my phone and cause it to not dial out at all, breaking it further. I was speaking with the Senior Manager after another manager sent me packing. Go to any other store or better yet a different carrier, Verizon isn't what it used to be.
Update: Verizon user for 14 years, soon not to be. Went to a second store and the support person thung up on the in-store agent. They then offered me $85 as compensation for over $1,000 in lost service when all I want is my phone to work. They tried to sell an "Area Outage" on me which must have been going on since the day I got my new phone.
What a joke of an organization. I can't wait for a stock response telling me these concerns have been escalated.
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June 2024 by Alex Vesperman
The people who set our plan up were extremely rude not only to us, the one guy was extremely rude to his coworker who was new. Not to mention, Verizon’s coverage is terrible even when we travel.
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May 2024 by Iam Ghost
Upon My arrival at this particular Verizon owned and operated location I was met by Logan, the manager. He inquired about my visit and acquired Tariq to assist with my new phone upgrade.
At very first Tariq inquired about my current older plan, to which I mentioned I liked as I wanted to keep my bill as similar as possible as money is very tight. I was a little concerned that wouldn't be the case as the last few times I had gone to an authorized retailer I felt very pressured and my bill increased substantially. Obviously I didn't want to be pressured to switch to a plan that I didn't understand that costs more and so I repeatedly stated my concern. However I let Tariq continue to explain how if he allowed me to set up a new plan I would actually save money but receive a much better data plan that would also align better with my needs.
After a long and very careful consideration with time spent looking over the details I agreed and crossed my fingers. Since upgrading my plan and phone I must exclaim Tariq was correct and despite my original reservation I am very pleased to announce he was correct as my new bill that I have since received hasn't led to any surprises and was exactly as i hoped it would be. This is something I rarely experienced with other locations and as such strongly recommend both this location and Tariq as your sales consultant.
Moreover I had a completely unrelated issue with my old phone that left me in a real panic (I won't bore you with details). But long story short Logan truly went well above and beyond to remedy the situation and truly took the time required to assist me in this matter. I say this as someone who has spent a vast array of years in the retail sector both as a simple employee and as management, “I highly recommend Logan and Tariq”.
Moreover, for the first time ever, I am willing to openly exclaim this particular location be added to the IAM GHOST APPROVED BUSINESS LIST, for those unaware this is my official list of businesses that have met an extremely stringent set of requirements. As such I would like to personally thank Logan and Tariq for their unwavering commitment, honesty, and caring well helping me through this upgrade process.
-Iam GhosT
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May 2024 by Derek Gustafson
Broke my phone at the gym and came in on a Thursday night at 630 and told Brian and Misha that I needed a phone for work. Had some issues getting things transferred through iCloud but both Misha and Brian were patient and made sure I got out of there with a working phone.
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May 2024 by David Larson
Sarang was extremely helpful and literally spent almost 2 hours with me setting up my new phone and helping me backup photos from my old phone. Thank you for providing outstanding customer service!
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February 2024 by D E
I recently lost access/locked out of my online Verizon prepaid account. Their automated system would not allow me to reset my password, so I resorted to online chat for help on Saturday. After nearly an hour the agent removed my account and asked me to re-register. Part of re-registering is Verizon send a code, but this step never completed so I was stuck.After trying this process again on Monday and not able to get a live person on the phone AND online help sending me in circle trying to solve the issue through their knowledge base I was forced to get in my car a drive to a Verizon store.While the 2 gentleman assisting me at the store were nice enough they also could not get me access to my pre-paid account. After 1 hour of troubleshooting their answer was to switch me to a slightly higher priced post paid plan, which after the $10 auto pay discount would only be $6-7 more per month. So after the length new plan registration process and adding in my credit card info it was share that only a checking account provided the $10 discount. My pre-paid plan offered the $10 even using a credit card.So Verizon's system caused me to be locked out. All their fancy phone prompts, online chat, online agent and in-store customer service people could not figure out the problem. So switching me to a more costly monthly service was the work around.Verizon, you need to be better. How do I get compensated for the 3 hours of my life your stole trying to solve a problem you created. Very sad.
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February 2024 by Beth Wilson
Cole and Sarang were very helpful. Polite, knowledgeable, efficient. They solved the issue I came in with. Highly recommend!
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February 2024 by Todd Hayes
Cameron was super helpful today and helping me change over to the new iPhone 15 very personable and efficient
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February 2024 by David Weitz
I’m not one to normally add reviews - but my experience tonight was well worth the my time. I’ve always been a fan of Verizon’s product - they are by far superior on cellular service in my opinion. Tonight - I am now a further concreted customer cause of customer service. The Verizon In Fitchburg in Cahill main (I believe that’s how you spell the road) the manger Dean was huge help. He operated efficiently, knowledgeable, and had me in and out with my request in less than 20 minutes.I have literally spent hours in Verizon before trying to accomplish the same thing.Thank you Dean for making this happen and getting my family on the road in time for our trip!!
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December 2023 by Elizabeth & Kane Poad
Came in shortly before close, they were super helpful and very fast at taking care of us. Great store!
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December 2023 by Steven G
They add items to your plan without telling you when upgrading your phone. When you question them a week later, they say they train people to go over every line item so this COULDN’T happen and don’t apologize for it.I came to this one because it’s an actual corporate store instead of an authorized retailer and boy that was a mistake!If you do go here despite this, avoid Wyatt. Cole was the manager who did nothing but remove a plan change I had never authorized.
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November 2023 by kelli mckinley
Ian at the Cahill Main Verizon is AMAZING!! He was able to solve my many issues with my phone and did so with grace, patience, and a smile on his face. Thanks Ian, I will only be coming to your store and hope to see you.Kelli
