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February 2024 by Carol Lyon
Excellent Customer Service
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February 2024 by Ming
Had a great experience at this store, Peep was super patient when helping me
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February 2024 by Tammy
Do NOT recommend!!! I have been put through a nightmare with Spectrum. Wasn't informed that they went to streaming boxes, so they show up to install but can only do internet. I go get a Xumo(Spectrum) cost me an additional $5 a month, that was something that I couldn't hook up so had to wait another week for a technician. So 2 weeks without having the full service I signed up to pay for. Do you think they would pro rate or anything... NOPE!!! Get us the money NOW. Then went through financial hardship just asked for an extension, the same extension I gave them. but again NOPE.I have never been so disappointed in a couple before. Should have listened to the reviews.
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February 2024 by Joel Osorio
very excellent place, those who serve are very friendly
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February 2024 by Carter
I do not recommend Spectrum's services in general, but if you absolutely must get help with anything more complicated than swapping equipment, I recommend going to the Midvale location. Most of the employees here are simply not very technically minded and are likely to waste your time.
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January 2024 by jorge daniel Perez
Everything was fast and very agents with the service
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January 2024 by Steve Koehn
The crew at this location are A1 all- stars....every one of them goes above and beyond.
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January 2024 by Sam Kalina
My partner and I went in to switch from our previous plans to one, as well as to get the latest iPhones. Liz S. was incredibly kind, patient, and very helpful as we went through the process! We both love our new phones and plan.
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January 2024 by Corina Brandeen
Great service. Had to get a new modem.
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November 2023 by Green Light Go
I am really frustrated! Other people dealing with spectrum, or charter, or whatever spectrum charter... You probably experienced problems getting through to someone on the phone or to solve any problem related is extremely difficult!I strongly advise not getting spectrum mobile. I could go on and on about the problems I experienced with that alone. However I usually always had good luck with the internet being strong and fast and up and running almost all of the time.Yet if you have their mobile service, or residential service whether internet or phone or TV, and even business related internet phone or TV together in any way... You probably know that when you do get through to someone on the phone cross your fingers if it's the right department!That's right! If you have residential internet you must speak with the residential internet people only. If you have a business account and have internet at your business but residentially you have internet through them as well, you have to deal with two different people in two different departments under charter's name. AKA spectrum.I had multiple Spectrum employees push and push and push to hard sell me on spectrum mobile and promised the world and more with how much it was going to save me in money, time, and inconveniences.Well I am not being dramatic at all when I say nothing they said was true! The mobile department had just opened up and I liked my service I had at the time however, they told me that not only would their system use the same towers but it would also use more towers and therefore more coverage and better signal everywhere they said.They said! It wasn't 24 hours before I was calling asking why I was having dead spots on my commute where I'd never had before. I also asked why my 2 and 1/2-year-old phone from Walmart was thinner and actually took better pictures and videos then the phone that was provided for free when you signed up for Spectrum mobile just like most other mobile providers.So just on the mobile side, they really pushed me to bundle it with my internet and it quickly became a constant sore thumb as I knew they lied to sell me. And of course there were no repercussions applied to the employees that lied to me multiple times and made me buy a phone that was worse than my 2 and 1/2-year-old Walmart phone!Every time I tried calling I would get to some part of Spectrum and they would transfer me because I was always in the wrong department as if you have a business internet account at your office then you must call Spectrum Business internet to take care of that particular account. Now if you have a problem with your residential service you need to call the residential line and talk with one of the representatives on that end. Furthermore, if you have a mobile spectrum plan you will have to talk to the mobile side as none of the divisions actually talk to each other or have access to each other's information which would make talking to one person sufficient for solving any needs on any of your accounts.You would think they would value customers who have several accounts. Instead they make the phone system so difficult and frustrating that I can see more wealthier people saying whatever I'll pay the extra just so they don't have to deal with correcting it when it should not have been an issue to begin with!FYI... I called about an internet problem I was having only to realize at the beginning of the automated system that my previous address where I moved from was still active and they were charging me! If I wouldn't have called today for a problem I was experiencing at the time, I would not have known the kept my old account active when I even was told to take the equipment that was there with me to the new location which would render the connection to the modem broken which is easily seen on spectrum's end as they do checks all the time on modems.So Please be very mindful with any accounts with Spectrum. And truly, do not get their mobile service.Thanks
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November 2023 by Lesley Steffin
Went in today to cancel some services. Was expecting a hassle, but agent Carter was very understanding and easy to work with. Some sales pitch, but checked in our returned equipment. We got a receipt, and were in and out in about 10 minutes.
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November 2023 by Brad Canard
I went in to switch to spectrum mobile. Carter was very helpful even when my existing carrier was a pain. Carter told us about a promotion to buy one line and get the second free. We came back a few hours later. Steve helped us initially and determined my partner's phone was incompatible. Carter helped us get a new phone and get everything transferred. That took some time, but both Steve and Carter were very patient.
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November 2023 by Laura Butrick
Everyone super helpful, they all deserve raises. People can be so mean and selfish saw lots of people losing there cool but employees there to help and want to please. I love the staff they deserve to ne treated better
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November 2023 by Karla Schaefer
Thank you Carter for giving us great service. You were knowledgeable about services, products and in store deals. I am recommending spectrum.
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October 2023 by John Polion
Oshay was a great and kind guy. Very helpful I highly recommend his services any day
