Hy-Vee Pharmacy in Fitchburg is dedicated to meeting diverse healthcare needs, including prescriptions, refills, flu shots, vaccine immunizations, and pet medications. The pharmacy staff, including knowledgeable pharmacists and technicians, are praised for their commitment to customer service and for going the extra mile to assist patients. Many customers appreciate how staff help with insurance issues, provide coupons, and offer partial fills to make medications more affordable. While overall service is strong, some customers have noted challenges with wait times and pharmacy processes. Suggestions for improvement include better linking of pharmacy and point-of-sale systems to streamline order fulfillment and reducing confusion in customer lines. Despite these concerns, the staff's positive attitudes and willingness to assist customers have created a loyal customer base. The pharmacy also excels in providing additional retail items, such as over-the-counter medications and toiletries, making it a convenient one-stop shop. Positive experiences with the deli further highlight the store's commitment to customer satisfaction, with staff stepping in to help in urgent situations. Overall, Hy-Vee Pharmacy is valued for its helpful staff and comprehensive services, though some operational enhancements could improve efficiency and the customer experience.
This is the most reliable pharmacy I’ve ever worked with. The staff are always helpful and communicative, and the hours are realistic for those who work a standard workday.
March 2025
Good prices for pet medicine. Great place to get flu/covid vaccines.
October 2024
Call ahead, like an adult, to check when your prescription will be ready and they will tell you. If you need it sooner than they anticipate just ask them if you can get it sooner and they will accommodate you. Staff is knowledgeable and professional. Great attitudes too.
