Hy-Vee Pharmacy in Fitchburg offers a wide range of healthcare services, including prescriptions, refills, flu shots, vaccine immunizations, and pet medications. The pharmacy staff, including pharmacists and technicians, are dedicated to providing exceptional customer service and helping customers navigate insurance issues, often going the extra mile to offer assistance with coupons and partial fills. Customers appreciate the knowledgeable and professional attitudes of the staff, who work hard to accommodate requests and reduce wait times. Despite some frustrations with the pharmacy's systems and processes, such as the need for better integration between computers and more specialized staff, the employees are recognized for their commitment to customer care. Reviews highlight instances where staff have gone above and beyond, providing urgent assistance during challenging situations, such as fulfilling last-minute catering needs. While there are suggestions for improving communication regarding prescription readiness and streamlining the fulfillment process, the overall sentiment reflects a strong appreciation for the helpfulness of the staff. Many customers consider Hy-Vee Pharmacy their go-to location, valuing the combined convenience of pharmacy services and grocery shopping under one roof. With ongoing improvements, Hy-Vee Pharmacy aims to enhance the customer experience further while maintaining its reputation for quality service.
This is the most reliable pharmacy I’ve ever worked with. The staff are always helpful and communicative, and the hours are realistic for those who work a standard workday.
March 2025
Good prices for pet medicine. Great place to get flu/covid vaccines.
October 2024
Call ahead, like an adult, to check when your prescription will be ready and they will tell you. If you need it sooner than they anticipate just ask them if you can get it sooner and they will accommodate you. Staff is knowledgeable and professional. Great attitudes too.
