-
March 2024 by Nicole Strack
Nice, clean and relaxing feeling when walked in. Was greeted right away and in a welcoming manner, and offered a water. Appointment started timely and massage therapist really listened and heard me of why I was there, service was beyond expectations and was happy to hear for the membership program which saved me money while coming back to be treated. Everything for check out was smooth and simple as well. Love the online appointment options too.
-
March 2024 by Bailey Z
I love going to this studio. The therapists are so great and the studio always felt comfortable. My husband started going there too. Though it is always popular, it is convenient to check online and it was easy to find new openings from cancellations.
-
January 2024 by elizabeth Heckenast
Just tried walking in because they advertise "walk ins welcome" on their website.... I'd have gladly waited because my head is killing me but the first opening they have is tomorrow. Therefore, walk ins are not welcome, it's appointment only.
-
August 2023 by Lauren Beard
The staff at the front desk are always very friendly and welcoming. I’ve really enjoyed my massages from Laura and Stephanie—great pressure level and attention to what my body needs. I always leave feeling like a noodle (in a great way).The ONLY “negative” is that the books fill up fast! You have to plan ahead and book massages pretty far out. It’s rare to get an appointment same week/same month unless you get lucky and there’s the perfect cancellation that they call you about. I guess they’re popular for a reason. ?
-
August 2023 by MC
Amazing massage. Stephanie was so skilled, intuitive, strong, and communicative in exactly the right ways. I felt my body realign and relax after this massage without any of the “released toxin” effects of deep tissue I’ve had in the past. All around just life-giving and I will be a regular!
-
August 2023 by Alexandra Haubrich
I've been bouncing around to different masseurs at the Fitchburg location and I've been impressed by all of them. Whether it's the deep tissue massage or a lighter massage with salt stones, I've left with significant muscle release and pain reduction.
-
August 2023 by Shane Hawk
Very nice place, tough to get into unless you schedule a month out. Shortage or massage therapist make it tough.
-
July 2023 by C
The staff were friendly, but the location is very run down. It's poorly lit, dusty, and the paint is chipping. But the important part is the massage... which severely disappointed me. Possibly the worst massage I have ever received, all oil and no technique, but at least it didn't hurt.
-
July 2023 by Nicole Carter
I normally don’t leave reviews, but I would stay well away from dealing with this company particularly the location in Fitchburg. I recently canceled my membership while I had several on use credits on my account approximately eight months to be exact. They refused to refund my money and also give me gift cards which they found reasons to make invalidate The lack of professionalism and written detail to support and justify their actions is just appalling!!I will not recommend this place to anyone quite honestly it’s been a horrible experience!
-
March 2023 by sarah swanson
First visit, saw the $89 new client price on website but on the day of my visit Elements wanted to instead charge $99. After a brief chat the manager allowed the $89, however, the Elements website needs to be more clear to avoid customers having to talk to the manager about price. Second, Elements also has very little availability, and so to get the monthly subscription price (significantly lower at $89 than non-sub at $119 per hr booking) even the subscribing monthly client has to hope for a cancellation and continually call to check for an opening. The subscribing client is also charged per month regardless if Elements can accommodate them that month. This is very anti-consumer and while the massage itself was first rate, their poor business practice left a bad taste and I won't be going back.
-
December 2022 by Brady Messling
My experience with Elements massage was very poor mainly due to the manager, Ashley. I don't have anything negative to say about the massage therapist other than we were poorly matched with my needs vs what the therapist provides. As a result it was mutually agreed to end the massage early. You have to prepay and the nice staff assured me it wasn't a problem and I would be refunded. Ashley was unsympathetic and won't credit the difference. I'm having to dispute the charge with my credit card company. Ashley took an unfortunate situation and made it way worse than it needed to be!
-
December 2022 by stacy reis
Andrew was my massage therapist. He was very helpful, with stretching ideas for me. The massage was amazing!
-
October 2022 by Bryan Beske
Have seen multiple massage therapists and each has a different style. Always wish the massage lasted longer than it does and look forward to the next one. Everyone has been very professional and the therapists provide tips as to how to address areas of concern (sore muscles). Definitely will be going back and highly recommend.
-
October 2022 by Patti Sander
I've been receiving massages from Scott monthly for over 2 years and I am very pleased with his outstanding service. He always asks me what areas of my body I want addressed . So now I receive 90 minute massages for Scott to be able to focus on these areas plus others so I always receive a complete body massage. He also provides suggestions with exercises I can do at home if I'm experiencing ongoing pain or muscle tightness. The office also provides excellent scheduling services and response to questions or concerns.
-
October 2022 by David Lincecum
A very good wellness program for monthly massage. I’ve had to find and re-find therapists who meet my needs. (Therapists do leave from time to time) the massage is actually about 50 minutes - they call the entire experience one hour including the greeting and discussion and the after massage directions. I usually do a 90 minute experience (80 min massage) Elements creates a consistent monthly care routine I value - probably a bit corporate and formal compared to going to an individual for massage. You can try out a variety of therapists and find who meets your needs.
