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October 2024 by Karen Cullen
Dr. Hook and his team are so wonderful! They were able to get my hen in right away. They were so compassionate when I had to put her to sleep. Definitely will use them again! Very highly recommended!!!
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October 2024 by Nikkoleen Bongard
I have never been more disappointed with services provided. My 15 year old took her sugar gliders here. Being an exotic animal it is hard to find care. Our first appointment I wasn’t very pleased with as we were made to wait over 20 minutes past our appointment time. The appointment went well, we paid and were on our way.
The second time we went for services. My 15 year old went in and was convinced to do services she didn’t ask for and was not aware of the cost of those charges. Upon leaving I received a bill that was quite a bit more than expected over our original visit cost. I paid a large portion of it and agreed to call back and pay the remainder. These people called me and my daughter over 9 times in less than 24 hours about a measly $143. I was working and unable to answer my phone. They threatened collections to not only me but my 15 year old child who then became terrified it would cost her, her pets or worse!
The worst customer service I have ever experienced. The most obnoxious way to talk to a 15 year old child. I will never return to this vet office.
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July 2024 by Jessika Hardy
The staff were very professional and listened to my concerns. Everyone there was great with my bearded dragon!
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June 2024 by Nancy Robinson
Dr Hook is the best vet. We have been going to him for over 25 years.
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May 2024 by Teresa W
Arbor Ridge is fantastic!! They take great care of our pup and treat us like family. Even drew us a photo for our first visit to welcome us in! They really care. Highly recommend.
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December 2023 by hoogie 4747
Lovely staff, you can tell everyone here really cares!
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December 2023 by P S
Dr. Hook is great with our fearful dog. Even though she often needs to be muzzled for parts of her appts, he always takes time at the end to feed her treats and waits for her to warm up to him enough to be petted. It's a long game to win her over, but he's a VIP
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November 2023 by Virginia Lamas
The staff definitely cares for all the furry friends that step foot through the door. All questions are welcomed, without judgement and the prices are fair. I called for a quote for a small animal tooth trim and it was reliable. I really appreciate the gentle way they interacted with my pet guinea pig!
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November 2023 by Natalie A.
I've taken my pets here for over 15 yrs. Always have kind and reliable staff. Dr. Hook s great and shows genuine concern. The prices are slightly higher here I'm assuming due to location.
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October 2023 by Jordan Ryder
Service has always been good, and I enjoy the enthusiasm the vet shows towards the animals.
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October 2023 by Ariana A.
They were amazing and supportive for my senior rabbit's end of life care. They went above and beyond to make sure she and I were both comfortable.
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September 2023 by Amber Goode
Doesn’t care about customers or patients. Only cares about money! I missed an appointment due to my father getting into a bad car accident. I was unable to call and cancel it ahead of time. When I was able to call and explain what happened they still charged me with a missed appointment fee and said it has to be paid before they will see my pets again.
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August 2023 by Bao N.
The vet and workers are all amazing. I had some concerns at first seeing the stars on the review but all the complaints were nonsensical at best. Yes all the employees wear masks but that is standards for any health related fields and only had a mask requirement during the height of COVID. The staff were very professional for check-in and examining my pet. The vet assistants showed clear knowledge of my pet, budgie, and gave recommendations on how I can make her more comfortable. The vet also handled my budgie in a way that doesn't make her too stressed. The medication I was given were very clear and affordable as well. I would recommend going here before going to any of the bigger vet clinics.
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August 2023 by Kallista
Dr. Hook and his team are amazing! I have a green cheek conure who's doing well under their care. She just had a stay here while we were on vacation. Martin played some bong music for her and she got to watch Snow White. I can tell she had a lot of fun while we were gone! And yes they will microchip a green cheek conure here!
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June 2023 by Brian Fulton
Have been coming here with my reptiles for a couple years now, but my most recent euthanasia appointment has me questioning if I will return. It felt really impersonal and a bit of a money grab.For context, it was a 15yo bearded dragon we took in as a rescue a few years ago and she was in rough shape. The clinic said before they agree to euthanize they will need to perform a check up/evaluation, which makes sense (they've seen her before but it had been 3-4 years).It consistent of me explaining to the receptionist/assistant why she is suffering and some of the odd behaviors she is showing. Then the vet came it, spent all of 30 seconds looking, and said "yup she looks rough go ahead and sign here and we can euthanize". $108 for that "evaluation".Then came the euthanasia, which I was told I could be there for when I setup the apt. Nope. Vet picked her up and said "say your goodbyes" and took her away. That was that. I feel terrible I couldn't be there. Another $120. And my only option was to pickup her body the next day because I didn't want to do one of their cremation packages.
