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May 2024 by Andrew Bonney
Always very helpful,and great to work with
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June 2022 by Patricia Edwards
Very easy people to work with. The units and facility is in great condition. I was very pleased with my use of this companies goods/services. Thank you so much Gabby! You especially helped us make a rough time so much easier!!
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March 2022 by Mira Bella
Blessed to have become a customer in 2017 at 39.99 for a 5X10 non-climate controlled unit with very high ceiling to stack boxes and on a hill in Lake Geneva so the rain runs down and away.My belongings remained dry and secure through several seasons. And when my key broke off in the lock that I bought with the unit 2 winter's in, I called for help and Gabby, the facility manager, immediately began seeking solutions. The owner happened to be in the next town over and came himself to help me regain access to my unit on the same day. Lucky timing but also look at their initiative!I purchased a new lock from Dunn Lumber in Lake Geneva (which I also recommend to get your own lock there due to their knowledge and friendly assistance to choosing the best lock-and to support local) while he was on his way to torch off the old one. The lock that comes with the unit, if you choose to buy it, is good but I do suggest looking around for one that might be a better fit for you.I recommend Alternative Storage 100% The location is great, it's clean, dry and secure. You're treated like a person. The communication is clear and consistently professional and solution-oriented. Bills and notices are automatically generated but if ever there's a question, a human will be human with you.COVID happened and we're up to 60.00 which has been difficult. I used to be ahead and now I was falling behind. I panicked when I received an automated notice of the date at which I would be locked out and accrue an additional 30.00 to remove the overlock once my balance was back up to date. This never happened to me before and I called quite distressed. Gabby handled it so well, assuring me that we can find a way and explained step by step actions and the time frame to help get me back on track. The price shot up but the service remains absolutely excellent.Key points from my personal experience:Clean, dry, secureOpen lines of communicationPayment online, or at office in Elkhorn7 day grace period then $20 late fee1 annual late fee waiverReal people, down to earth yet professional.Excellent location.Trustworthy.
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January 2021 by Rich Kurdziel
Good rates, great location. Friendly owners.
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November 2020 by Silica Dreams
An excellent storage unit facility, with easy and convenient access off of highway 43 and 11. I wish I would have found this place earlier for my storage needs!
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August 2020 by Franky Layne
Gabby is always has a nice warm greeting for customer's
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August 2020 by Tina Clark
Great, clean facility. Workers have always been very responsive and have accommodated me on several occasions. My life is literally being stored at Alternative Storage and I wouldn't trust it with any other place. Thank you for keeping everything safe!!
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August 2020 by Mary Murray
Clean & secure storage units. They recently repaved and sided the facility I lease from. Always prompt to answer emails as well. I’d recommend it hem to anyone looking for a storage unit
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August 2020 by Aubrey McGaughy
The facility grounds at the Waterford location have been updated and are awesome! New facades and roadways within make it look great and easy to navigate. Highly recommended if you need a storage unit.
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August 2020 by Ti na Clark
Great, clean facility. Workers have always been very responsive and have accommodated me on several occasions. My life is literally being stored at Alternative Storage and I wouldn't trust it with any other place. Thank you for keeping everything safe!!
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August 2020 by Mary nasino
Clean & secure storage units. They recently repaved and sided the facility I lease from. Always prompt to answer emails as well. I’d recommend it hem to anyone looking for a storage unit
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August 2020 by Dave welsh
Alternative Storage has been great to work with over the past several years. It's always maintained well and when ever I have a question it's promptly returned. I also appreciated the online payment service.
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August 2020 by Patty Hale
Before we moved to Elkhorn Wis my sister told us about Alternative Storage. They have rented a unit there for many years. So we decided to do the same. . Secure lot, helpful staff, so I don’t worry about our items stored there. Thank you!
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August 2020 by Christopher LaCourciere
Great company, great service! It’s (very!) secure storage at an affordable price!
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August 2020 by Kristen Bussey
I have had a great experience with the Elkhorn location. I needed to go to a larger unit and it was no problem got it taken care of with Gabby right away and she is a delight to deal with.