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November 2023 by Kate
The girl at the front desk was extremely rude and condescending. My sister arrived 15 min early for our salt room appointment. I was 5 minutes late as I had parked at the wrong entrance. While my sister was waiting the lady made it VERY clear that if everyone wasn’t there on time we were not going to be allowed in as there would be no more room for us (there were two other people in the room with me and my mother). I arrived and politely apologized stating I had trouble finding the place. The lady was extremely rude, cut me off mid sentence and shoved a pair of socks in my hand. She made some comment about being quiet in the changing room. I went and changed quickly. She made sure quite rudely to point out that we would be paying full price and getting less time due to being late, of which I had already assumed. Before walking in the salt room my sister and mom and me laughed about something and she angrily told us to be quiet because other people were in there. At the end of the appointment the lady extremely loudly knocked on the door announcing aggressively that time was up. I may not be a regular at this spa but I have frequented many other spas, and never had this quite of rude treatment. I am a licensed cosmetologist and worked in customer/ client serving industries for over 15 years. This treatment was appalling. We drove an hour to get there to celebrate my birthday and that was incredibly disappointing and embarrassing quite frankly.
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November 2023 by Joshua A
Do yourself a favor and book a massage with Johny at Aspira Spa. I can’t even put into words how amazing he is at massage techniques - especially if you prefer higher levels of pressure and/or deep tissue massage. Absolutely incredible!The rest of the spa is very relaxing and peaceful, especially in late fall when the resort and town aren’t soo busy. The staff was very warm and welcoming and you’re able to stay as long as you like and enjoy the meditation room and hot tub/sauna.
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October 2023 by Patty Greene
We had a great experience. My husband loved his massage. I got the anti-aging facial from Brianna and it was AMAZING! She was excellent and the Dr. Dennis Gross products used were so effective. Highly recommend a facial with Brianna! The spa itself is nice but doesn’t have a steam room. The only water features are an indoor hot tub and an outdoor hot tub. But still a nice, relaxing place!
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October 2023 by Heather M
This spa is gorgeous, clean, and the staff is incredibly kind and knowledgeable. I just had a chromalift facial with Audrey, and a CBD massage with Danny. I didn't want either service to end. Both Audrey and Danny are amazing at their craft and both had such a calming presence with amazing technique. My first time here, but definitely not my last.
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August 2023 by Sarah Anne
Mediocre services that are way overpriced. The atmosphere was pretty though.
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June 2023 by Katie Flood
I highly recommend a visit to Aspira if you are staying at the Osthoff. Tranquil facilities, attentive and skilled staff, and an array of services. Danny provided me with a marvelous massage and look forward to returning.
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April 2023 by Valerie Rivera
I just hosted my bachelorette Spa Day with this facility last Saturday. It was a group of 11 women including myself. We were greeted kindly at the front desk, offered water and given a complete tour of the spa before our services began. The spa is absolutely gorgeous, tranquil and calming and offered several areas to hang out throughout the day while our large group was accommodated. Each member of the party enjoyed their services and several even purchased the recommendations given by the Spa. They use all organic facial products. The women at the front desk were always eager to answer any questions we had, ordered our lunch for us and were able to charge us all separately once the day was complete. All in all it was a wonderful experience and I will be going back. The signage / directions to get to the spa could have been better, several of us got lost or had to be drawn maps by the Hotel's front desk.Also just an FYI - if you book a service and do not cancel 24 hours before, expect to still have to pay for full services & gratuities.
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April 2023 by Valerie Ziehr
I just hosted my bachelorette Spa Day with this facility last Saturday. It was a group of 11 women including myself. We were greeted kindly at the front desk, offered water and given a complete tour of the spa before our services began. The spa is absolutely gorgeous, tranquil and calming and offered several areas to hang out throughout the day while our large group was accommodated. Each member of the party enjoyed their services and several even purchased the recommendations given by the Spa. They use all organic facial products. The women at the front desk were always eager to answer any questions we had, ordered our lunch for us and were able to charge us all separately once the day was complete. All in all it was a wonderful experience and I will be going back. The signage / directions to get to the spa could have been better, several of us got lost or had to be drawn maps by the Hotel's front desk.Also just an FYI - if you book a service and do not cancel 24 hours before, expect to still have to pay for full services & gratuities.
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March 2023 by A Liddle
Really enjoyed my massage and the amenities. Robes and sandals were comfy, staff was pleasant and helpful. I would go again, but I only gave 4 stars for a few reasons. First, there are very few signs directing you where on the property the spa is. The entrance is not super obvious, so better signage would have been helpful. There is also not enough parking overall for the resort, so we had to park on the street and walk to the spa. Also, the website could be more informative. I didn't see any info about the locker room/shower facilities, so I feel I would have prepared differently if I had that information. Finally, the shower doors have a frosted rectangle in the middle that doesn't do a whole lot for coverage, and no hooks for robes and/or towels. So if you plan to shower there, be prepared to bare it all for anyone in the locker room to see.
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January 2023 by dianemQ6747PU
This was our first time at Aspira Spa. My husband and I stayed at The Osthoff Resort on New Year’s weekend, and I talked my husband into getting his first ever massage. Note, we are both in our 60’s. Halfway through he said, “I’m a convert!” Aspira is a beautiful, tranquil facility. Indoor and outdoor hot tubs, sauna, complimentary water, tea, nuts and trail mix. The pool is located in another part of the resort. Our couples massage was in a large, peaceful room. Masseuses were very attentive to what was appropriate for each of us: pressure, hotness of towels. Excellent experience.
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December 2022 by Kaitlynn K
We are returning for a second "Spa Day" outing with family, and though past experience was positive from treatment/sessions/massage therapists, the spa itself is not being accommodating to our group.According to their policy they do not allow Saturday day pass to the spa, which is completely reasonable. What is not reasonable, is they do not have any appointment availability for the services that we want to fulfill the last person and they will not make an exception to allow an extra body into the spa facilities for an hour, while the rest of people are enjoying their spa day. I expect more when we are paying over $700 for the morning of services. I suppose they need to watch out for the people that would spend 11 hours lounging, using up the complementary towels and coffee. I wish I had cancelled all our appointments ahead of time, instead of excluding one person from our group, but I will know for next time to book elsewhere.
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December 2022 by Bridget H
The space is tranquil and beautiful. Everything is very tidy. The sauna and Jacuzzis were very welcoming, especially outside on a very cold day. The huge showers have multiple jets and the robes are nice and toasty. I only gave it 4 stars because they could have more amenities.
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December 2022 by Debbie G.
My review is based on a day use at the spa, no services. I like that you don't have to be a guest to take advantage of the spa amenities (unlike Kohler spa). The women's locker room has everything you need and the showers are big with lots of shower heads. There is a really nice jacuzzi tub in the main common area with comfortable lounge chairs. There is a sauna too. All very clean. The best part was being able to sit in the outside jacuzzi tub during the winter months. Felt great! The salad was pretty good and the drinks were ok. Very friendly service. If you need a quiet relaxing day, it is worth the day cost.
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September 2022 by Pointer2016jo
I scheduled a ocean facial, and a hot stone massage. The facial also included a mini scalp, arm, and hand, massage, very nice. The massage therapist Joyce did an awesome job, very attentive to your comfort during the service. The experience was extremely relaxing.
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July 2022 by Sande G
My husband and I were given a couples massage as a gift that was supposed to include lunch but upon arrival we were told the lunch was no longer part of the package. Our friends told us later that they paid over $300 for the gift. Our massages were fair at best, then the glasses of champagne were bad - color of apple cider, and the water in hot tub looked so dirty so we never got in. We left but did tell the girls at the checkin desk that it was a very poor experience. We live in Elkhart and want the local businesses to succeed so I felt I should let the management know of our bad experience (so they could correct their obvious problems) so I wrote a letter to the management but never received a response. They obviously didn’t care so they lost me as a customer and I am spreading the word to beware of the Aspiria Spa.