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November 2023 by Kim Leonard
What a pleasant experience and no pressure
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November 2023 by Laura Wright
Honestly I give up Wall to Wall.There has just been issue after issue with the installation. After having the installer come back a second time to install the right size transition boards the colors are not the same. The installer put so much glue on it that it leaked out from under the board. Now I have two different colored boards and glue.I’ve decided I’m going to leave it this way to remind myself in a few months when I need to replace the rest of my flooring that Wall to Wall carpet is not the place to shop.Just a reminder for you, the installer is an extension of your business. If they don’t stay on task and get the job done on time or if they have to come back multiple times that looks bad on you Wall to Wall. Not the installer.
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April 2023 by Bruce Sanden
Very disappointed with the follow up on my latest purchase. The stair nose on my flooring had come loose. I had called my salesman Trent to let him know and he assured me he would send someone out to reglue it. After 2 full weeks of waiting I made another call to Trent and he again assured me that he would have someone out. On the Friday of the third week when expressing my unhappiness, he told me that I wasn't being patient. Obviously I lost it.I'll think long and hard before using Wall to Wall again.
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April 2023 by Steve Hampton
Trent and his team have been wonderful to work with. We needed some flooring for a prep kitchen we are building and Trent recommended the best flooring for our situation along with everything we would need to complete the job along with some great pricing. Thanks for everything, Trent!
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March 2023 by Kitty Seyffer
We were very pleased with our experience at Wall to Wall Carpet One. The sales team is very knowledgeable and friendly. We are also very happy with the flooring we purchased.
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February 2023 by Craig Toycen
Every project we’ve done with Wall to Wall has been competitively priced, high quality, with great service. I highly recommend!
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January 2023 by Craig Johnson
The staff at Carpet One in Eau Claire were very professional with excellent selections and knowledgeable sales people. I would recommend Carpet One to anyone. A special thanks to Chad, Trent and Ann.
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January 2023 by John DiSalle
We needed a rug to go under our sectional in our new living room. Other places were way out of our price range. The sales team at Carpet One really helped us out and found us exactly what we were looking for
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December 2021 by Shirley Fischer
I spent $1,895.00 on flooring from Wall to Wall Eau Claire. While amassing material for the two bathroom renovations, three unopened cartons of the flooring were left. With the first phone call I made to Wall to Wall I was assured by Trent , the salesperson, that they would take back the cartons. When I arrived with the flooring, Lenny, the owner, treated me very rudely, including following me to my car and calling me, “a child.” After two further phone calls I was assured they would take back the flooring with a $115.00 restocking fee. Two hours later, Trent called me back and reneged on this agreement, saying they would not take back the unopened cartons. I am shocked that a company would conduct business this way, and certainly would never recommend this company to anyone.
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November 2021 by Cheryl Stumm
I ordered my flooring in July of 2020; the floor is, so far, fine; have no issue with it; the initial installer that came, was very good and the part of the installation that was done that day, is great. However, the installer was not given the materials needed to complete the job. A transition piece between a bedroom that is carpeted and the vinyl flooring wasn't put in. I had to call several (maybe 10-12) months after the initial install before anything was done with this transition piece. They sent two people to my house, neither of which was able to get the transition piece to stay in place. Chad told me the job was completed. If this is how they complete a job, I'm glad they are not in the health care field! I was also told that maybe it's not holding because people are "walking on it". Well, duh! The interesting thing is that there is another bedroom in the home, with this same scenario. When the initial installer installed this transition piece, there hasn't been any issue with it. It is now November of 2021 and, despite what Chad says, this job has never been completed. In addition, at least 2 calls to the manager, were never acknowledged. He said he got them and was doing something about it, but how would I know that! I would think long and hard before purchasing from this company and I will never work with them again. Wish I'd paid more attention to word of mouth bad reviews I heard just from people I know. I'm paying my balance as I've never not done so, However, I have also never paid for a job that wasn't completed. The salesman we worked with, Trent was very good as was the initial installer. I wish I remembered his name.
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July 2021 by Kathy Voss
because I was left with a hump in my floor and nails working there way up threw the floor
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November 2020 by Shaunna Schneider
I am very disappointed with Wall To Wall. It took 7 months for my flooring to get installed only because I was sent an installer that didn't know how to install correctly. Who was the owner mad at? Me! I was very disappointed how the owner dealt with the situation. Again, he was upset with me. I encourage all of you to find a different flooring business to work with. Extremely disappointed!!
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August 2020 by Jeff kacures
Very helpful and friedly
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July 2020 by Peter Neuser
Fantastic pricing, selection, and installation. Love the ew floor!
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March 2020 by CJ Davis
Exceptional service and quality work. Chad has been my salesman for two carpet purchases and installation and I have not been more pleased.
