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March 2024 by Karly
Worst customer service I've ever had, the lady with green and black hair with the hat on. Rudest person over! She had nothing but attitude with me and my children. Asked a question about hair and she was snotty about it, I clarified my question and she didn't speak to me. I opened the bottom of the hair extensions - itchy af. I feel if I am buying hair extensions to buy, I opened the bottom-itchy. Closed it up and she instantly got snippy with me. I refuse to buy hair I can't return without touching the quality. I let her know she was rude- she shrugged and wouldn't even look at me or speak. It's pretty sad that when I left she said I was mad about the hair comment- No it's the way I was spoke to for asking a simple question and then ignored. Wow ??♀️ so glad Legacy hair store is having grand opening in March!!!
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May 2023 by Donna Card
Know one asked me if I needed any assistance.
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July 2022 by Wendy H.
Drove 30 minutes to this store. It says online and on the door that it is open until 8. Went to go in at 7:15 and the door was locked. Went to leave and another lady also tried to go in and felt frustrated as well.
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May 2022 by kayla marie
I loooovee Sally beauty, but let’s be honest it could be better.I’ve been shopping here since they opened years back and it’s just continuously gone down hill, not with the store but the staff.I used to love when Kelly was working and she made my day 100x better. Now i walk in and the teenagers working there can’t even say hello.No one is willing to help you find anything unless a manager is there and I find it super annoying that they have to have staff meetings right in the walk way of an isle almost every time I’m in there.4 stars because no shame to the store but the loss of one star because the staff could really step it up!They also are one of the only beauty stores I can get my T18 and some other products!
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November 2021 by diane b
Taylor offered incredible customer service. a product inquired about months ago was out and she gave me a call today telling me it was in. not many people care that much about customer service. she deserves a raise! she has helped countless times prior too
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August 2021 by Nico Amundson
Always find what I need and the employees where knowledgeable and happy to help.
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July 2021 by Marisa Beverly The Phoenix Oracle
Absolutely horrible. I just left there in tears because of the way I was treated over a haircare product for all races and textures of hair.When I kindly tried to address the issue of micromessaging, customer service, treating people kindly and addressing them in a friendly manner and it being inappropriate to makie unnecessary and offensive racial references to any customer or make them want to cry or hurt vh thier feelings.This is why corporate giants like Sally's Beaty Supply should have company wide diversity and inclusion unconscious bias and micro messages training. Because of what "Taylor or Katie" said and how she was treating me since I walked through the front doors until after I asked for a manager and her name, she kept trying to confuse me and wrote both first names down on a piece of receipt paper with no phone number saying it's against company policy to provide me any management details.I have been coming to this specific location for almost 6 years and have a part ofvthe loyalty customer program for probably more like 12 years. This isnt how you treat anyone at a business!She had on all black. A black winter hat that said corpse. She had sunken in eyes and ombre pink and black hair, a black shirt, she was very slender and taller than me. I am describing her because she refused to give me the initial of her last name or the other saying that was against company policy. I just wanted a business card with store contact info for a store manager at that location or something like that initially so I could speak to someone about my experience.I still patronized the store spending almost $50 on products to upkeep myself even though I didnt finish my shopping bec as use of how she was treating me. I just wanted to walk out from sheer frustration and embarrassment because this took place in front of 2 other customers in the store over a course of time.She appeared to be on some type of substance, her movements seemed sluggish and her comments in reply to me, although I addressed her in a professional manner despite how she was treating me, were very crude, rude, condescending and passive aggressive with a flat tone and dead stare the entire time.At first I was the only customer in the store and it took her a long time to even acknowledge my prescense, I needed help looking for a refill of an item which zi brought the empty container with me so I wouldn't forget.I asked for a district manager at this point a or corporate number, she refused. She asked me how I'm paying for my items and asks for my loyalty number. I pay with a credit card. Pick up the piece of paper with 2 names on it and left very upset and embarrassed to be treated that way. I just got home and thought this would be the best way to notify someone. Here is the paper she wrote on and the empty bottle I brought in needing help with.I will never come back here again.
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April 2021 by Michelle Parr
Cashier was rather distracted with tablet and kinda rude. Even if tablet was for work purposes should put down and focus. Just saying that location has been going down hill. Super sad
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February 2021 by Sweetlyfree
Cashiers are usually really nice and helpful. They have been keeping up with my color on the shelves.?
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January 2021 by Jessica Garton
I stopped in because I was told best hair products come from a supply store. Taylor was amazing, directed me to every product i was asking about, explained about the products and was just the best thank you!!
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January 2021 by Jennifer Maddox
I just left the store and the woman that is working there was completely rude and hateful. This is the second time I've had to endure this woman's negative, judgemental attitude. When I ask questions she makes me feel small and stupid. I will never go in there again when that woman is working there.
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December 2020 by Julia Powers
This is my go-to place for all my extra hair and nail products.
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October 2020 by Lisa
Cashiers are usually really nice and helpful. I'd give it 5 stars but my color is usually sold out.
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September 2020 by Jennifer Queen
I just left the store and the woman that is working there was completely rude and hateful. This is the second time I've had to endure this woman's negative, judgemental attitude. When I ask questions she makes me feel small and stupid. I will never go in there again when that woman is working there.
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September 2020 by Heather Bowman
So glad they have rubber gloves in stock! Went in for new hair colors and hoped they had gloves since everywhere is out thanks to covid.
