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December 2023 by Maison Crane-Anderson
Purchase of giant snowman been used and broken none in stock. We do nothing about it but give me a $10 The snowman gem is unhelpful and dose not care about his customers
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October 2023 by S F
I sent an email to the store manager requesting a competitive price match with Home Depot. I had been turned down by the sales associate initially which was disappointing. After receiving my email, the manager called me directly and cheerfully matched their competitors price. That is the kind of service I have come to expect from Menards. Thanks to Andrew and the Menard's West team for their prompt response and service.
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October 2023 by Tod Tod
DO NOT BUY POST FRAME MATERIALS FROM THEM! We bought 10k worth of laminated posts from them and they were all junk. It took us weeks to fix their horrible craftsmanship and all they only gave us was $300 off our next purchase. We have spent tens of thousands of dollars here only to get garbage materials. Scratched up tin, horrible lumber, bowed sheathing.
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October 2023 by Jane Huggins
As many other Menards, you won't browse the store in 10 minutes or not buying anything. A very nice young lady fit in for a cashier on her break.
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July 2023 by Terry W.
I called before I drove to Menards to purchase some wire. Lady stated they had 155 feet of wire. When I drove there 20 minutes away, I went to the electrical department to get a pick ticket for 105 feet of the wire. When I went back through security in the yard, they found out there was only 63 feet left. I sat and waited while Menards employees searched for the wire. I was told the count was off from what was in their system by 60 feet. General Manager apologized and the inconvenience was at my cost. I wasted a whole hour and gas because they stated to have the wire on hand when physically they didn't. The Manager could have made it right with customer satisfaction but chose the " we don't care road." Very disappointed in Menards. They do not care about customer satisfaction or service at all. This Menards is in Dundas, MN
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July 2023 by Kee Xiong
Most of the time the workers are quick to help... Today when I asked a worker if he knew where tarp was he looked at me said "no I don't..." then walked away... update. I just saw him outside while I was in my car. He's one of the forklift operators.
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July 2023 by Bonnie S.
Menards is the worst! They lure you in with their 11% rebate. That just means you have to file the paperwork yourself and wait 4-6 weeks. If you lose the original approval card, you lose your entire rebate. I lost over $100. due to my original being thrown away. Even though Menards had record, they denied the remaining amount of rebate. Customer service advertises phone numbers but the phones do not function. You have to write the main office in Wisconsin. Good luck! They are useless and refuse any type of help or money allowance. For a company of such magnitude, their customer service is the worst!
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June 2023 by Lisa Seckora
Huge construction, seasonal, furniture, building and more store! Friendly clerks and helpers, irganized and clean!! One stop shopping!
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June 2023 by Ted Maday
General Manager Tim was so helpful with the home repair I needed to complete. If you don't think it is in Menards, ask Tim. He has solutions!Great visit. Awesome customer service. Thank you.
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June 2023 by R L
I paid for 3 sheets of galvanized fencing. 2 sheets were damaged and the third wasn't even there. The place looked like a mess behind the scenes.
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May 2023 by Amanda Oliver-Hoyt
Went there for flowers. They’re all half dead looking and still overpriced.
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May 2023 by Justine Ude
too many issues with the workers not knowing how to help you get what you need like the plumbing helpers don't know anything about plumbing.
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May 2023 by Marlo H.
We were told by one of their associates that a vanity and vanity top would work together. We ordered it on 08/21/22. The vanity top had to be reordered several times because it came in broken. We finally got an intact vanity top on 03/25/23. Unfortunately the vanity and top did not work together. Attempted to return the vanity and they wanted to give me store credit, which there is not way I will use $575 there because I will never be going back. Anyway here we are May 19th, still trying to get a resolution. Supposedly the local store in Olathe KS said they sent a request form for a check refund on 04/03/2023 but on 04/21/23 the Asst Manager asked for another copy of the receipts. There isn't a number for Corporate that I can find and even if you email them, you won't get a response. Fortunately, I found a vanity at Home Depot, so I'm happy on that front. So much for their motto "We're dedicated to Service & Quality"
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April 2023 by jamal Coleman
Model Number: Pnl_Extsp_M5St_16X7 Menards SKU: 4251614Purchased garage door from Menards. Door is very flimsy and bends when trying to open. It doesn't matter if the torsion spring is connected to it it still bends. I paid about $1000 for this door with tax and delivery and I can't even use it. Do not buy. If I could leave less than one star review I would.
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March 2023 by Gary A.
The worst customer service I have ever encountered I have been a contractor for 38 years and never have encountered anything like the run around I have gotten starting at the store in louisville ky all the way to corporate.your rebate program is awful I have sent several customers to try out your store and they tell me they will not be back I personally bought a bath vanity ,special order wasn't notified it was in after repeated calls to store they tod me it had been infor over a week went to pick it up and it was damaged still in the box had to recorder meanwhile I received my rebate check for$1.29 on a $499 vanity after waiting 13 weeks rebate check was for the bathmat I purchased at the same time went back to store and resent the rebate receipt again still waiting willNot be back to menards and refer all mycustomers and friends to home depot Lowes or any other store possible as there any star rating less than one?
