Jacobson's Ace Hardware is a community-focused store known for its super friendly staff and helpful service. Customers appreciate the time the staff takes to assist them, ensuring they find what they need without feeling rushed. The store offers a good selection of products, although some customers mention that certain items can be expensive, particularly railing hardware. While the store provides quality products, there are suggestions for expanding their inventory, such as offering hardened steel fasteners for automotive needs. Many customers express a desire for more locations, particularly on the West side of Eau Claire. Positive experiences include helpful assistance with purchases, such as a new gas grill, and exceptional customer service, like lending tools for quick fixes. Overall, Jacobson's Ace Hardware strives to be “the Helpful Place” in the community, with a commitment to personal service and convenience.
The guys here are like family because that's how they treat you when you come in. Just ask and they'll get you taken care from start to finish. I'm always satisfied with their service.
May 2024
Super friendly staff, helped me find the things I needed and took their time instead of rushing through to the next customer ?
April 2024
I used to love this store but their customer service has slipped recently and they are more expensive than other stores in town.
