-
March 2024 by Marni W.
Well my friends, please be advised that Hom Furniture has the worst customer service ever! We purchased a nice leather sofa 2 1/2 years ago which arrived 5 months later with the legs broken off (all of them!) As we waited months to get them replaced, the reclining mechanism on one end broke so we requested that be repaired. I'll spare you all the details over the last 2 years but they've replaced reclining mechanisms 4 times with anther one waiting for repair. When I've spoken with customer service they've said they won't talk compensation until everything is repaired. I finally said we need to talk compensation. Their representative was going to put in a claim to the manufacturer and said we have a good case. Well the manufacturer doesn't make that sofa any longer (I wonder why?) and said they wouldn't offer compensation as the sofa is now beyond the warranty period!!! So, here's what they will do - they will replace the mechanism - for FREE, including parts and labor AND they'll give me $150 for all the time I've spent waiting for service people to repair this piece of s---! What a deal, huh? This morning I told them I don't want compensation for my time I want compensation for a sofa I spent $3500 on and has NEVER been in new condition. I've worked in retail, my hubby runs a retail business...I would NEVER treat a customer like this. Word to the wise...from someone who wasn't: don't shop at Hom. If you do, don't let them push you out of your warranty. I fully expected they would be fair to me. Please spread the word!!
-
October 2023 by Mark Broer
Taylor was fantastic, she approached us to help after she had watched from a distance and knew we were ready for a sales person. She was helpful in our purchase as well as getting our purchase off the floor.
-
October 2023 by Sasha Myers
I just worked with Julie at the Eau Claire HOM Furniture store and she was a joy to work with! She was patient and not pushy at all while also offering options and advice. She was super responsive via text and phone. We were able to send pics back and forth of the space and what I could put in it, which helped keep me from having to drive back to the store. I'm looking foward to delivery of it and will continue to seek her out for help!
-
October 2023 by Julie Miller
Julie was super helpful and knowledgeable re: features of mattresses. No matter what I am planning to purchase, I'd look for Julie to help with the decisions and transaction. Great place to shop and GREAT customer service!
-
October 2023 by Patti Spanel
HOM has a huge selection of rugs to choose from. Michelle asked us a few questions about our house, colors, etc and was able to find us several samples, which led us to our final choice. She was such a great help, very easy to talk with, very nice and friendly. ☺️
-
September 2023 by Kelsie Dangerfield-Lofberg
When it comes to purchasing expensive items that you are planned to keep for years, it’s key to work with a representative that knows their products. Shell was very knowledgeable, accommodating, intuitive, understanding, and friendly. Not just her, but also the owner or head manager and another representative that helped out that same day at Hom Furniture in Eau Claire were too! Honestly one of the best experiences I have had at a furniture store.
-
September 2023 by Carrie Swartz
I would not have found what I was looking for without Shell’s help! I have been looking for a couch & love seat for months, and was very specific about what I wanted. Shell had knowledge of a set that wasn’t displayed in the showroom and it was just the right thing. I highly recommend her.
-
August 2023 by Donald Albee
Shell was the BEST! NO HIGH PRESSURE SALES. She greeted us and let us look until we had questions and guided us in just the right direction and we found the perfect piece. We will be back to see HOM and Shell again! Thank you!
-
August 2023 by Victoria Moy
Katilyn was an absolute pleasure to work work! I have 10 years of sales/retail management experience, Katilyn provides excellent customer service! She does an amazing job at making sure she helps with all the details!! From making sure your comfortable, help with the style, making sure it all goes with with each other. We could have not asked for a better experience with Katilyn!
-
July 2023 by Rebekah Streit
If I could give HOM furniture less than one star, I would. First time shopping there- last time shopping there. Would NEVER recommend them to anyone. Ordered a $4000 dining room table- gotta wait 4 months- no probelm- we'll wait. Table and chairs finally arrive- water damage- on one whole side of the tabletop. Called up HOM, sure we'll replace it- gotta wait another 4 months. Fine. 4 months later- table arrives- the leaf insert- the wood is completely cracked- darn-near almost in two. Why would you even send me that garbage? Either time!? Get tossed around between "whose job it is now" to fix this problem- no callbacks, can't get a hold of anyone- getting the run around- go back to the person we originally dealt with- sure, we'll replace it; gonna be another 4 months. Unbelievable. The quality of the product- the customer service- one year later- still no table- never, ever again. My BF and I bought a house- need living room, bedroom, kitchen, dining, wall art- you name it- NONE of that will be purchased at HOM furniture.
-
July 2023 by Kendra Barnet
Every aspect of my experience exceeded my expectations. From making the purchase to scheduling the delivery to getting the furniture in my apartment, I can honestly say I wouldn't change a thing about my experience. Getting the white glove delivery was ABSOLUTELY worth it. I would recommend HOM to anyone looking for furniture in the area and I can pretty much guarantee I'll make more purchases in the future. Shout out to my sales person Pam, she was so amazing!
-
July 2023 by Holly
My husband and I worked with Shell Henning to furnish and decorate our home, and it was an absolute pleasure! Her expertise in interior design is impressive, and she truly listened to our needs and preferences. Shell took a personalized approach to our project by visiting our home and selecting the perfect furniture and decor. This made the entire process effortless. Communication was seamless, and she was always reachable. Her knowledge in interior design is extremely vast so we trusted her 100%. We highly recommend Shell to anyone seeking exceptional assistance with their interior decorating and design projects.
-
May 2023 by Fred Kappus
I have been working with Taylor, design consultant at the Eau Claire store. She has been helping me with a makeover of my living room/dining room. Taylor has been diligent in finding the right furniture pieces to achieve the look I am after and has given me many helpful suggestions.
-
May 2023 by Deb Stange
We had a very good experience working with Rich and HOM Furniture, Eau Claire, WI, at our recent Casper Mattress purchase. Not only did they have a diverse selection of mattresses but, had the exact Casper Mattress we were looking for along with comparable options. Both salespeople we encountered when arriving at the store were pleasant and professional. They also offer free shipping that we couldn’t get from our local vendors. Their showroom has become a very welcoming, well arranged place to shop. Although, I am retired, it made me feel like I’d like to work there!
-
May 2023 by Tina Allen
No greeting at door, but found Julie who was so helpful and knowledgeable. She made buying furniture easy and stress free!!
