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June 2022 by Keith W.
Having read the previous reviews I can see that my frustration is the same as those posting 3 years ago.Bottom line? This store is understaffed. There appear to be lots of folks stocking the shelves but no department managers who know where anything is. Ok, I can deal with that since I usually know what I'm looking for. But heading to the check out line is just the beginning of the worst frustration of all.I've been trying to patronize this store for the past 3 months since its convenient. Additionally, they carry name brand tools and clothing at a decent price. But over the past 3 months as I walk into the store at various times of the day and day of the week I almost always see only 1 register open. It rare to see another register open until there are a dozen or more customers in line.Once you get to the check out these young and inexperienced employees have no sense of the frustration customers have waiting in line. Perhaps the computer system is to blame because it seems they have to click a dozen buttons to initiate and finalize a sale. Fleet Farm members know they need to enter their phone number in the keypad and since it comes up as the items are scanned I take the opportunity to enter it. Then I wait, and wait, and wait as the employee then asks "are you a member?" Yes, I say and I already entered my number. Then more buttons are pushed and its decision time as to whether I want to use a card or pay cash.That's if everything goes without a hitch. I have yet to check out or see others ahead of be attempt to check out without the cashier having to ask for help. Someone comes over and talks them through the process then continues to given them an inservice while customers wait.Frankly, this store needs some executive intervention with staff training and an overhaul of department management. From now on, unless I absolutely need it from Fleet Farm I'm going to Menards, Target, or Walmart.Its just not worth the aggravation. Too bad they spent all that money on this store when someone else could have put in something more useful.
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November 2021 by Emma F.
I love fleet farm. The only thing stopping me from giving them 5 stars would be I feel like they are severely understaffed and need to do everything in their power to keep the current employees happy. Joe in the pet department helped me find the right toy for my little scruffy.
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June 2021 by Lisa G.
Love Fleet Farm. Friendly staff and lots of selection. Coupon programs are really great and their touch free car wash is wonderful!
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March 2021 by Louann L.
Experience at gas pumps 3/5: after pumping, go to pay, people already in line, fine no issue. Clerk asks customer in front of me $23.00 ? Person agrees and pays. I'm thinking that is strange same amount I have. My turn to pay, clerk asks me pump#, I say 15 amt is $23.00. Clerk says I don't have anything on pump 15. I point out to my vehicle in front of pump15. I say the person in that pickup leaving I think paid my amount due. Another clerk comes over and says we aren't showing anything on #15,are you sure that is the pump. They never even look at the pump where the pickup was parked. I go outside double check pump# and amount, CLERKS FINALLY look outside instead of their computer screens!! I come in confirm pump 15, $23.00. The clerks than waste more of my time trying to reduce the earlier pickup customers total to match mine. Disappointed not only with pickup driver for not correcting clerk BUT NO APOLOGY from either clerk for THEIR mistake and taking my time and other customers. At least an apology would have helped. Wonder if I will make the windy stop for FF gas again!
