O'Reilly Auto Parts store #4984 in Eagle River, Wisconsin is known for providing excellent and helpful service. Customers consistently report that the staff goes above and beyond to help with problems, offering assistance without hesitation. The Parts Professionals are described as excellent and provide great service for purchases and questions. Specific examples highlight this exceptional service. Employees have helped diagnose and fix complex electrical issues with vehicles and boat trailers, using tools like voltmeters to find problems. They have installed parts like batteries and alternators, and provided crucial help during holiday weekends when customers were stranded. This includes delivering a rare battery directly to a customer on the side of the road and personally delivering parts and antifreeze to a customer's campsite to help with a repair. The store also offers services like free Check Engine light testing and diagnostics. The team is willing to help in extensive ways, such as allowing a customer to leave a car overnight for further repair, storing outdoor gear securely, and even letting a dog inside to cool off on a hot day. Customers feel they can rely on this location, stating they never think twice about going anywhere else for their auto parts needs. The overall experience leaves customers feeling greatly appreciated and impressed with a level of kindness and service that is hard to find.
Had a boat trailer bearing explode on the highway. Stopped by O'Reilly Auto Parts and received amazing customer service, the lady who helped me find the hub assembly I needed was top notch and very knowledgeable. They definitely have serious, high quality employees!
August 2025
CEL came on Guy was super helpful Back on the road!
March 2024
I am so impressed with o’reilly in Eagle River. My son gave me wiper blades for Christmas which we had no idea how to install. Bobby came out and in less than 10 seconds had them installed. Fantastic service and we have many choices, but will definitely come back. Bobby is very professional and knowledgeable. Thank you.
